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Wilsonville Toyota

Wilsonville, OR

4.8
5,996 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area. 7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater! What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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9155 Boeckman Rd.

Wilsonville, OR

97070

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Showing 5,996 reviews

December 18, 2022

Great meeting Steve at Wilsonville Toyota and purchased the vehicle at first meeting because I had few Toyota vehicle in the past. He handled the sale professionally, no hazzle, not pressure. Pure joy t More

by silviamui
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Wilsonville Toyota responded

We're thrilled to be able to provide you with a wonderful experience! Thank you for coming in to see us and allowing our team to serve you.

December 17, 2022

Had a great experience at Wilsonville Toyota. I’m not a regular car buyer, but recall it being an uncomfortable and pushy experience in the past. That was not the case with Azhar Khan at Toyota. More

by Brian Brock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Azhar Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Wilsonville Toyota responded

We're so happy to hear that! Thank you for coming in to see us and for allowing our team to make it easy for you. We look forward to serving you again in the future.

December 15, 2022

Christy was great and patiently answered all of my questions. The deal and the numbers were worked out quickly. Rav4 hybrid $250 under MSRP is a good deal in today's market. My only issue is that I More

by jmtaa5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Buttice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Wilsonville Toyota responded

Congratulations on your new RAV4 Hybrid! We're thrilled to hear that our team was able to answer all of your questions and provide you with a good experience overall. Thank you for coming in to see us, we look forward to your next visit!

December 14, 2022

Logan was a pleasure to work with during my vehicle purchase. He was proactive in keeping me updated and went above and beyond on the day my vehicle arrived. More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Beko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Wilsonville Toyota responded

We're thrilled out team was able to keep you feeling in the loop throughout the entire process! Thank you for sharing & for coming in to see us. We hope you're enjoying your new ride!

December 13, 2022

They are very honest and not charging extra price on the car. They are good at follow up calls More

by Jessicaschoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darby Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Wilsonville Toyota responded

We're glad you're satisfied with your experience! Thank you for the kind words and for coming in to see us.

December 11, 2022

We wanted to buy a Corolla hybrid that are in low inventory. Steven called us when one was available and we made the car reservation so we could get it when arrived. It was an easy a fast paper work More

by Random Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Wilsonville Toyota responded

We're happy to hear that you were able to get the vehicle that you wanted without having to compromise! Thank you for coming into see us and allowing our team to take care of you. Congratulations on your new Corolla Hybrid!

December 09, 2022

Had a great experience and they treated me well! Wilsonville Toyota will continue to have my business. More

by CaitlinB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Wilsonville Toyota responded

That's fantastic! Thank you for sharing and for coming in to see us. We look forward to serving you again soon!

December 07, 2022

The service department is very inefficient. You’ll be required to make an appointment and then still wait 1.5+ hours for something as simple as an oil change. More

by Ehighwrestler13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misc
Dec 08, 2022 -

Wilsonville Toyota responded

Thank you for the review. We are very sorry about the long wait time during your visit. We’re understaffed due to illness and we realize this is significantly affecting our ability to provide the level of excellent service our guests deserve. We greatly appreciate the kind patience of our valued customers and assure you that you next visit will be better.

December 07, 2022

Should have been no stars! Watch out! They will sell a car out from under you in a flash. I spent hours there looking at a car, and they sold it to someone else as soon as I le More

by Customer from Portland
Recommend Dealer
No
Employees Worked With
Courtney Gardner
Dec 07, 2022 -

Wilsonville Toyota responded

Thank you for your feedback and the opportunity to complete the picture of our interaction. We offer several options for guests to purchase a vehicle before someone else does. In our conversation with you, for example, we pointed out that you could buy now and take advantage of our 5-day money-back guarantee if you changed your mind. We believe we made it clear that we don't "hold" cars. All advertised vehicles are available to anyone until they're sold. After hearing about the available options and our inability to hold cars, you told us you still wanted to go home and think about it. The next day, another guest came and purchased the car for the same No Bull Price that you considered. Our management team kept you informed of this transaction so you didn't make a trip to the dealership to find the vehicle gone. We very definitely care about all of our customers and we're sorry that we couldn't reach an agreement with you to purchase the vehicle before you left. From this review, it's clear you really wanted the car and we wish we could have done more to meet that desire. We always apply these same policies and we always do our best to make sure our guests have all the information needed to make informed decisions.

Dec 07, 2022 -

Customer from Portland responded

I am an inexperienced car buyer and did not expect that this was such a cut throat transaction. I disagree that these policies were made clear to me. If they were, I would not have left and assumed that I could buy the car the next morning. I never heard a word about holding or not holding cars.. It never came up. These things must have been mentioned in passing to someone who did not realize how all my time spent at your dealership, and the fact that I loved the car and my good faith really didn't matter at all. I suggest more experienced sales persons and showing more personal interest in your customers when they come in, and make more of effort to make sure that they understand your policies.. Make sure that you make your customers feel valued like your commercial claims that you do.... That did not happen with me.

Dec 08, 2022 -

Customer from Portland responded

I was not going home to just think about the sale. I told the salesperson that we would complete the sale in the morning. If these policies were mentioned to the 3rd party that was involved, they did not get back to me.

Dec 08, 2022 -

Wilsonville Toyota responded

Thank you for the additional feedback. While we're absolutely sure we explained our money-back guarantee and the fact that we don't hold cars, we do understand that inexperienced car buyers experience additional stress in the showroom. We're sorry we contributed to that. We would have thought that the advisor/broker you brought with you would have helped you out more in this respect. Experienced brokers completely understand that dealers don't hold cars in situations like these. We merely sold the car to the first guest who completed a transaction with us, nothing more. Our policies around pricing, vehicles, financing, etc. are exactly the same for everybody. All guests have the opportunity to purchase any unsold car on our lot anytime. We really appreciate that you considered us and we apologize for leaving you with anything other than an excellent experience at Wilsonville Toyota.

December 06, 2022

I was initially given an appointment to get the car I wanted but when I went there it was not available. I was disappointed but Steven helped me to find an alternative instead which was 2023 Electric BZ4 More

by Mehmet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ishmael Scott
Dec 07, 2022 -

Wilsonville Toyota responded

Congratulations on your new 2023 BZ4X, what a great car! We really appreciate your kind words and are thrilled to hear that you had a wonderful experience with our team and that you are enjoying your new ride. Thank you vey much for choosing us and for allowing our team to serve you. We hope to continue working with you in the future!

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