Windward Ford of Hawaii

I took the car in for recall notification. Before I could say a word the guy calculated that I need 3K worth of work! I asked to check the transmission fluid and he told me they cant do that Before I could say a word the guy calculated that I need 3K worth of work! I asked to check the transmission fluid and he told me they cant do that unless I pay for the trans flush and that was around $800. I paid $250 + for diagnostics because of check engine light. After 32 hours passed I had to call to see if my car was finished. When I picked it up I was given 2 error codes and the cost to fix the 2 issues was around $3,000. I purchased the 2 parts at AutoZone for $165 and it took me less than 2 hours to change the parts. I had an appointment the following Thursday for recalls on my F150 but after the experience I received from my 1st time at Windward Ford I canceled the appointment and will not return and if anyone should ever ask me about Windward Ford they will get the same response I giving now. And by the way, I was also shopping for a new F150 while I was there. More

The dealership was very conscious of our time and never overpromised. They took our vehicle and repaired the warranty item very quickly. overpromised. They took our vehicle and repaired the warranty item very quickly. More

Service advisor and other employees were very personable/friendly and helpful from making appointment to servicing of car. personable/friendly and helpful from making appointment to servicing of car. More

Always great customer service, prompt and professional, always respond to my calls and concerns and make ways to accommodate my need. always respond to my calls and concerns and make ways to accommodate my need. More

Simple, easy, and a straightforward process to have the recall item taken corrected on the car. recall item taken corrected on the car. More

Would appreciate their being able to wash car/vacuum interior before return to me. Will Soong, Very good on customer service and Mickie/Cashier, very friendly and efficient. interior before return to me. Will Soong, Very good on customer service and Mickie/Cashier, very friendly and efficient. More

Service was good, they told us how long it would take to complete the work. The work took longer than expected and they notified us of the new completion time. There online system kept us informed. complete the work. The work took longer than expected and they notified us of the new completion time. There online system kept us informed. More

Joshua Willis went above and beyond to help me on this deal. Super easy to talk to and not pushy at all. Great communication skills and he even came in on a Sunday to complete the deal. Would suggest this deal. Super easy to talk to and not pushy at all. Great communication skills and he even came in on a Sunday to complete the deal. Would suggest this Ford dealership to anybody. More

I can't say enough kind and appreciative words with regards to my experience with Dora my sales associate. This was definitely months in the making for me to make the decision on the Explorer ST I boug regards to my experience with Dora my sales associate. This was definitely months in the making for me to make the decision on the Explorer ST I bought from her. Patience, professionalism, and willingness to help me walk out the door with a purchase I knew I had made on my own terms and she was just there to facilitate the experience. I don't have a single negative thing to say. Pressure free decision, and as long as Dora is there I'd happily come back for another vehicle with Windward Ford. Also, shout out to the service manager for actually taking time out of his schedule to explain some features about my car and the warranty expectations. Really helpful for immediate decisions I made and long term scenarios you just have to prepare for appropriately. Thanks to everyone at Windward Ford, especially Dora! More

Service center is OK, but dealer (and Ford) make it nearly impossible to use or gain or reset Ford Pass Reward Points with a Safety Check, and dealer's parts department refuses to sell parts that w nearly impossible to use or gain or reset Ford Pass Reward Points with a Safety Check, and dealer's parts department refuses to sell parts that will use, add to, or reset points. Is it all a scam? More