Windward Ford of Hawaii | Page 16

Great staff. While the electrical problem reason was not found, the service department did a long search for the issue. The SUV works as it should without proble While the electrical problem reason was not found, the service department did a long search for the issue. The SUV works as it should without problems at this time. The technicians also kept me informed of their work. More

Dealership did an excellent job servicing my vehicle. Service and oil change was completed in a day altering me to pick up my vehicle before close of business. Team was friendly and very knowledgeable re Service and oil change was completed in a day altering me to pick up my vehicle before close of business. Team was friendly and very knowledgeable regarding my vehicle. Great job!!! More

The salesmen were all very professional and courteous. I am very satisfied with my experience at Windward Ford. Thank you guys. I am very satisfied with my experience at Windward Ford. Thank you guys. More

Austin was amazing. Very helpful, no pressure felt to purchas a vehicle. Felt as if we've known him for a while. Very helpful, no pressure felt to purchas a vehicle. Felt as if we've known him for a while. More

Always great service and a lot of team work goes into that. I have tried the other dealer for service and I really prefer Windward for their kind customer service that is sincere and doest’t feel ‘corpor that. I have tried the other dealer for service and I really prefer Windward for their kind customer service that is sincere and doest’t feel ‘corporate’. Plenty of Aloha at Windward Ford service Dept. for both the customers and for each other / all their teamwork shines through. More

Treatment and price is completely lacking from previous owners. The previous service team and ownership was great to work with. owners. The previous service team and ownership was great to work with. More

Mahalo Josh for helping us with our new Explorer! We are looking forward to the adventures! We are looking forward to the adventures! More

Friendly service tech, quick new appt schedulers. Shuttle service available, service went well. Hopefully management can get the service technician some new service garages so that can do much more b Shuttle service available, service went well. Hopefully management can get the service technician some new service garages so that can do much more but their great! More

I've gotten 2 texts from Windward Ford asking for a review... welp. Here you go! Although I have names, dates, and conversations miticulously documented, I'll omit them for ease of reading. We b review... welp. Here you go! Although I have names, dates, and conversations miticulously documented, I'll omit them for ease of reading. We bought a brand new 2023 Bronco. Nearly 100K out the door (91K). The roof rack was damaged, and we called the DAY we brought it home. Long story short, nearly a YEAR later, countless phone calls with a multitude of people here, and it is still not fixed. Most recently, following up yet again, we informed them we are moving islands and that this needs to happen now, not getting this handled wss no longer acceptable. Our ability for offering patience was now LONG gone. They knew the time frame we were leaving, The exact date actually. Over a months time containing many follow up calls and promises of a call back from enployees and managers alike (never received); we finally got a call a few days before it's shipping date...they call to schedule the repair... for the day it's going off island. To say we are disgusted with this place is a VAST understatement. I am now on Kauai with a still damaged vehicle, and other warranty work that was supposed to happen at the same time as the rack. HORRIBLE EXPERIENCE. More

Excellent customer service! Prices for a dealership are reasonable. Appointments are available in a reasonable timeframe. . Prices for a dealership are reasonable. Appointments are available in a reasonable timeframe. . More