Windward Ford of Hawaii

I feel like reporting you guys to the consumer protection. I can’t believe the scam you guys are running went to change. Oil guy walks out takes photos of my car doesn’t even start the engine and protection. I can’t believe the scam you guys are running went to change. Oil guy walks out takes photos of my car doesn’t even start the engine and tell me it’s gonna cost 2600. I’m so pissed off at you guysand all the years that I’ve been there was great right now. I’m thinking of going to action line. I hope you guys eat a fire guy or you guys procedure he could’ve took it in a back for about 10 minutes. Horrible horrible service. More

One of the best auto shops I have taken my car to yet! Always friendly, fast, and quality customer service! Always friendly, fast, and quality customer service! More

From beginning the process, to the end service was excellent!!! Thank you Austin and Guy! excellent!!! Thank you Austin and Guy! More

Experiencing multiple issues with brand new 2024 ford bronco. - car is arming and starting on its own -Gas over filling -apple car play turning off while driving -sound system turning off while bronco. - car is arming and starting on its own -Gas over filling -apple car play turning off while driving -sound system turning off while driving -All a week after purchasing vehicle Very disappointed. -Dealer employees are asking me for a 5 on the surveys but are failing to understand that I deserve what I paid for a 5 star vehicle, Please go back to being a customer imagine you purchased a vehicle and had all these issues how would you feel about the product and service? What you sell to the customer is the result of YOUR Product as in your production and how well you served goes directly back to the product you served the customer. More

Chester provided outstanding service when I brought "our" Ford Ranger in for an oil change service. There was an extended delay in completing the service but he kept me updated. Mahalo. Ford Ranger in for an oil change service. There was an extended delay in completing the service but he kept me updated. Mahalo. More

Austin was very professional and continues to help when I reach out. Overall I am very happy with my experience. reach out. Overall I am very happy with my experience. More

I had a Great customer service experience. Didn't take long to do what I needed. Didn't take long to do what I needed. More

Took a month an a half to correct a downed window, then they said my windshield wiper was covered so I told them to change em since it was broken from when I first brought the truck, now I get a bill for $ they said my windshield wiper was covered so I told them to change em since it was broken from when I first brought the truck, now I get a bill for $80 after they did it . Kinda unfair I thought cause I can buy windshield wipers for 1/3 that price, I feel railroaded More

The service department was very friendly and helpful. They explained the things needed to be done and how long it would take. They explained the things needed to be done and how long it would take. More

Although the repair took some time(4-months), Alaina Davis was great with communicating updates and on-going challenges. Davis was great with communicating updates and on-going challenges. More