Windward Ford of Hawaii

Good service, like they can take me home after I drop off the truck for service the truck for service More

Fast and efficient service. Requested the works, vehicle in at 7:30am and thru by 9…. Requested the works, vehicle in at 7:30am and thru by 9…. More

They have. Constantly been cordial and helpful . Especially the manager and cashier but everyone I have dealt with Constantly been cordial and helpful . Especially the manager and cashier but everyone I have dealt with More

They apparently do not work on commissions, they don't oversell, very honest in that they WILL do what is needed ONLY. So they are very easy to deal with. oversell, very honest in that they WILL do what is needed ONLY. So they are very easy to deal with. More

Great customer service! !! Landon was vey professional and the service time was not to long !! Landon was vey professional and the service time was not to long More

So far you’ve been very helpful with the purchase of the new car, service for my old ford truck, you’ve also been helpful. Thanks new car, service for my old ford truck, you’ve also been helpful. Thanks More

Best dealership on the island. Professional and friendly service. When you leave, you leave happy and content with the service you got. Professional and friendly service. When you leave, you leave happy and content with the service you got. More

Windward Ford is Top notch! They’re not only knowledgeable with their vehicles, but they are very patient and helpful when I ask a million questions! I will refer all my family They’re not only knowledgeable with their vehicles, but they are very patient and helpful when I ask a million questions! I will refer all my family and friends to Windward Ford when they buy their next car! Mahalo nui to Hoku Zuttermeister and Guy Mello for taking such good care of me! Aloha, Chad. More

Whatever you do dont take your vehicle here for service. I initally took my truck here for service for the pre-collison/adaptive cruise control sensor. And an intermittent passenger door remote access senso I initally took my truck here for service for the pre-collison/adaptive cruise control sensor. And an intermittent passenger door remote access sensor. Pick up the the truck up paid "diagnositc fee" and was told they were going to order the door handle and that the adaptive crusie was fine. I drive 5 mins down the road, check the adaptive cruise contril and its still not working. Call the service dept and am told they can look at it again when they do the door handle. Get the same error message in Ford Pass app. Keep in mind i have a "Ford PremiumCare" warranty. A couple week goes by and i get a call to schedule an appt because the door handle came in. I make an appt for friday at 1230 and am told they could possibly need the truck over the weekend. Friday goes by no calls no update. Saturday goes by no calls no update. Im in town anyway so i swing by the dealership. Its about 1PM. The service department is already closed up almost an hour early. I go inside and speak to the general manager. Who tells me initally there was an emergency and they closed the department. Then cannot answer a sinlge question about the status of my truck. And refuses to give me my truck back. And keeps referring to the last next note from whoever at service that they could possibly need my. truck thriugh the weekend. Well the service department is closed on Sunday. So nothing is goingnto change with my truck between Saturday and Monday. But the general manager tells me my truck would be ready Monday. I come in today mirning at 8 AM. And thr servive writer says its not done yet... and thay he said its not done and that he toldnme they would need the truck through the week. WOW talk about xxxx communication. Then tells me they need more time to figure out what is wrong with the adapive cruise. And didnt het the door handle replaced. Needless to say im taking my business elsewhere. More

Extremely quick turnaround and so far, the repair appears to be done correctly. However, their charge for the $4,300 kit was $8,700. Insurance covered it, so it’s up to them I guess. to be done correctly. However, their charge for the $4,300 kit was $8,700. Insurance covered it, so it’s up to them I guess. More