Windward Ford of Hawaii

Easy to schedule for service on Ford app. Quick professional service. Great customer service that keeps you updated on progress. I love my F150 and wouldn’t trust anyone else to work on my F1 Quick professional service. Great customer service that keeps you updated on progress. I love my F150 and wouldn’t trust anyone else to work on my F150. Highly recommend you bring your truck or car to service here. More

Friendly staff, timely service. Would come again and recommend to others. Convenient location downtown Kailua. Would come again and recommend to others. Convenient location downtown Kailua. More

Service team was efficient from checkin to check out. My day was not wasted waiting there all day! My day was not wasted waiting there all day! More

Jeff Salazar provide customer service beyond what is required. I feel important and he finds what I need when I need it. required. I feel important and he finds what I need when I need it. More

Terrible customer service, no communication from service staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to f staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to find out what was going on with my truck, no call back, kept calling the next day, finally got a call back, said it would take longer because it was a big job, picked up truck on third day, paid bill, three weeks later I get a call from service dept that I owe more money for parts and that made a mistake ( $1,200.00 ) more on top of what I already paid, talked to service manager and he did was laugh and said they cannot eat the cost, which I never asked them to, I just wanted to know what happened, I am Done with Windward Ford, The suck part is I have a new truck that I bought from before this happened....Now I have to go to own or pearl city to service my truck. More

As usual, the employees were helpful and efficient. I had a much shorter wait than anticipated. I had a much shorter wait than anticipated. More

Pleasant, efficient staff. They completed the work on time and properly. I will be returning in the future They completed the work on time and properly. I will be returning in the future More

They were all very Helpful, friendly and effective. I would definitely recommend them to anyone I would definitely recommend them to anyone More

Communication from office / staff needs to be better, I had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well lining, had to purchase new ones and install myself. More

Excellent customer service! The service staff were very friendly and helpful! The service was excellent and speedy. A great experience from start to finish! I highly recommend w The service staff were very friendly and helpful! The service was excellent and speedy. A great experience from start to finish! I highly recommend windward ford! More