Windward Ford of Hawaii - Service Center

People are really nice and welcoming. The job was done in a timely manner and little or no issues. The job was done in a timely manner and little or no issues. More

My battery died got a jump drove to dealer and after checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. T checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. They also did 50 point inspection but failed to fill up my windshield wiper fluid so I know it wasn’t as thorough as usual. More

Super helpful and willing to go the extra mile in order to make sure everything was done right. to make sure everything was done right. More

Service is improving from prior visits. Lack of loaner cars very disappointing when waiting on parts to arrive from mainland. Lack of loaner cars very disappointing when waiting on parts to arrive from mainland. More

Bad communication With following up for diagnostic Wether I still wanted to do it Should have called owner first diagnostic Wether I still wanted to do it Should have called owner first More

At a low bar, Windward Ford is the best Ford Dealer on the island for Service. It's tough these days for dealers to provide great service. These guys kick everyone else's butt by doing the job which is as the island for Service. It's tough these days for dealers to provide great service. These guys kick everyone else's butt by doing the job which is asked of them. Could they do a better job? Not in today's worker pool. They are doing the very best that they can. I believe the manufacturer could do a lot to help them. One thing would be to provide parts to them for recalls and repairs. Any problems these guys have fall on the manufacturer not doing their job well. The other Ford dealers have this problem too, however, the other dealers suck, and Windward Ford does not. Their employees care. They answer the phone. Try calling the other 2 dealers, you will not get through. It's like they don't want money. Go to Windward, keep your sanity. More

The whole service team was nice, accommodating and helpful with the appt. The service was fast and on time as well. helpful with the appt. The service was fast and on time as well. More

Attentive and ensured we were up to date throughout the process. When more issues were discovered we were notified and plans discuss on how to resolved. process. When more issues were discovered we were notified and plans discuss on how to resolved. More

great communication and service while there. All they were able to recommend additional servicing for the future. All they were able to recommend additional servicing for the future. More

They clearly explained what they're going to do. And what needs to be done in the future. Very good work. Thanks And what needs to be done in the future. Very good work. Thanks More