Woburn Toyota

GREAT EXPERIENCE AT WOBURN TOYOTA Wally gave me the warmest welcome and made me feel soo comfortable to ask all the questions I needed to ask about my purchase as well as all the avail Wally gave me the warmest welcome and made me feel soo comfortable to ask all the questions I needed to ask about my purchase as well as all the available rebates possible. Honestly I wasn't very sure if Woburn Toyota was going to be my final stop for my my car shopping. However, I realized I was not going any where else. I bought the car, and am happy with my purchase. More

Bait and Switch Robert is who I've worked with after submitting a bad survey after I purchased my new car. He was supposed to help me, and truly at first was great an Robert is who I've worked with after submitting a bad survey after I purchased my new car. He was supposed to help me, and truly at first was great and I felt heard and that someone cared only to realize he missed the entire point. I bought a car from this dealer and through the entire sales process, including price negotiation was told it was a hybrid. It wasn't until the day after I called to confirm I was told it was a gas car. Looking back I could have realized if I knew then what I know now, but the sales person SURELY would have noticed during the test drive -if not for anything else, visually the car's dash was not a hybrid vehicle. He clearly wanted a sale, and got it. The dealer tried to throw in some extras, but they really only totaled $1000 and I was paying a lot for the car- but more so, I just wanted to understand how this happened. I was told they would make it right, but they wouldn't let me out of the deal. They wouldn't give me more for my trade in to offset it. Ken the GM clearly condones this practice, as he has not made a true effort to discuss what happened with me. Robert, in the end showed he didn't care and I only annoyed him with my problems. The second I mentioned calling my attorney, he hung up on me abruptly. I hope Toyota sees this, so I can talk to someone who might genuinely care about a customers experience. I would not recommend anyone shops from this dealer. More

UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More

Great experience at Woburn Toyota We recently purchased a 2019 Highlander from Woburn Toyota, great dealership. Wally Sabet was a pleasure to work with, not pushy, but just a gentleman We recently purchased a 2019 Highlander from Woburn Toyota, great dealership. Wally Sabet was a pleasure to work with, not pushy, but just a gentleman. We have purchased many vehicles in the past but this experience was certainly the best we had. If you are looking for a Toyota I would definitely recommend Wally and this dealership. More

I recently purchased a 2019 Camry from Wally. He was a pleasure to work with and very friendly. This was the third dealership I went to. I walked out of the other two. I got a better deal than I thought I pleasure to work with and very friendly. This was the third dealership I went to. I walked out of the other two. I got a better deal than I thought I could get. I highly recommend going to see Wally if your in the market for a new car. More

Malcom Leng-King is the best Toyota is rated #1 and this sales person and dealership is the reason for that. the price began as quoted and no pressure to buy, The car was brand Toyota is rated #1 and this sales person and dealership is the reason for that. the price began as quoted and no pressure to buy, The car was brand new and was delivered in perfect condition They really covered every detail. Every person had a smile and shared their love for my little pug (Romeo). More

Stay as far away from this place as possible! If you are looking to buy a new vehicle – stay as far away from Woburn Toyota as possible! Especially if you are a woman! There are a ton of other Toy If you are looking to buy a new vehicle – stay as far away from Woburn Toyota as possible! Especially if you are a woman! There are a ton of other Toyota dealerships in the area to choose from. Even if you get a good quote, the price is not worth it to deal with their deceit and disrespect! My wife and I had a terrible experience at this location in fall 2019. We knew we were interested in a 2019 or 2020 RAV4 hybrid and had collected many quotes online in advance of the dealership visit. At Woburn Toyota, from the beginning of the encounter, everyone who talked to us referred to us as “girls,” which was very disrespectful. Would these same salespeople have referred to two professional men in their mid-30s as “boys” for the sales encounter? I think not. After an hour of discussion, it looked like that the dealership did not have and could not get the kind/color of vehicle we were looking for. Since we had already identified available vehicles fitting our description at other dealerships we got up and left. We were stopped by the sales floor manager (Wally Sabet) who came running out of the building to tell us that he had found us a vehicle after all – a 2020 RAV4 XLE hybrid that fit what we were looking for. He said that they got the vehicle through a swap that they had been working on in the back room, and showed us the vehicle printout. He seemed desperate to make a sale to meet an end of the month quota. Several hours later we agreed on the price and left a 5K deposit. We were told that we would be contacted later that day to coordinate the time to pickup the vehicle, because it had to be transferred from the other dealership. No call came. The next day, I called our sales person (not Wally) who ultimately explained that despite saying they had the vehicle and taking our deposit, the vehicle that we thought we had purchased had actually already sold at the other dealership, and the swap had never been agreed upon in the first place. We had wasted a whole day at their dealership for nothing. The sales person said that our money would be fully refunded to my credit card within 5-7 business days. He sent me a picture of the check request and said it had been processed. Fast forward to 9 business days later… still no refund. I again contacted the dealership and I was told that the check request was actually not previously processed due to a “mistake” in their accounts payable department, but that it would be processed that day. I had to hound them repeatedly to get a formal receipt showing that the refund had been processed. Even so, my refund remains in limbo. If you want to buy a Toyota, do yourself a favor and go to any dealership other than Woburn! (We ended up going to Wellesley Toyota where they found us the perfect vehicle at a great price, weren't pushy, and completed the sale within 2 hours.) More

Great salesperson (Kal) who was the opposite of pushy and aggressive...also great finance department (Chuck) who did not try to push extras and actually got our interest rate lowered! Highly recommended!!! aggressive...also great finance department (Chuck) who did not try to push extras and actually got our interest rate lowered! Highly recommended!!! More

Fantastic, stress free and efficient experience! Entire staff is helpful. No wasted time and full satisfaction. I highly recommend! Will be a repeat customer for sure. staff is helpful. No wasted time and full satisfaction. I highly recommend! Will be a repeat customer for sure. More

Michael Quigley was great and help my Dad make a great deal! They worked on a deal and was very competitive to other dealers in the area. deal! They worked on a deal and was very competitive to other dealers in the area. More