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Woburn Toyota
Woburn, MA
2,159 Reviews
We're Woburn Toyota - your smart choice for new and used Toyotas, other used vehicles, finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 394 Washington St., Woburn, MA. Woburn Toyota 800-649-0400
At Woburn Toyota, our goal is to sell the best vehicles at the lowest prices and treat our customers with respect. As a Massachusetts Toyota dealer, we believe when you choose Woburn Toyota you are making the right choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,159 reviews
October 12, 2016
Worst customer service ever!!!! I will never go back. No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be careful they tell every customer that you need a new cabin filter. They charge 40 dollars for a 5 dollar part that you can buy at their parts store and install very easily yourself in a few seconds. Take your car to a reputable car mechanic don't trust these thieves!!!! They have put 4 sets of tires on my car and the car has 75k miles on it. When they told me it needed new tires I had another company check the alignment I was told that it looked like the car had never been aligned. They charged an extra 75 dollars because they had to use a torch to free up the adjusters. I was promised new tires from Richard Allessi the service manager for free and then they lied and now won't replace them. Liars, thieves and rude are the only way to describe them. Dont be the next disappointed customer. Called Toyota in Texas to complain and got no where! I have bought 5 brand new Toyota vehicles over the last 17 years and will never buy another. Update same day: within 5 minutes of submitting this review I received a call from the C.O.O. (Chief Operating Officer) Reidar Davies. I had spoke to him about my issue 3 hours earlier and he had not called me back. During those 3 hours he told me that he had not looked into any of my issues or looked up any service records. He was calling about the review I had just posted. Apparently although I wrote this review on October 12,2016 it will not get posted until October 26,2016. This is so the dealership can contact me to see if we can resolve any issues. Without looking into any of my complaints his decision was to not replace my tires and to go along with service manager Richard Allessi. It was obvious to me that his decision was based not on any investigation that he had done but the fact that I had posted a bad review online. Once again instead of investigating and maybe making it a learning experience to improve customer service he told me not to contact them anymore. More
by Unhappy customer
October 12, 2016
Great Service I have bought 5 cars from this dealership. The reason why I return is the service managers Rich and Mike are always willing to help at any time. The s I have bought 5 cars from this dealership. The reason why I return is the service managers Rich and Mike are always willing to help at any time. The service reps such as John Russo take the time to explain every needed service. More
by lou70
October 12, 2016
Upper management delivers promises Bought a 2016 Santa Fe there, ran into a issue, however when upper management found out the issue, they quickly fixed it. Thank you Reidar Davies! Bought a 2016 Santa Fe there, ran into a issue, however when upper management found out the issue, they quickly fixed it. Thank you Reidar Davies! More
by TC
Employees Worked With
John Moraites, Jeremy Kelley
October 05, 2016
Smooth Experience From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. Jo From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. John Russo treated me very well and made this particular appointment have a good outcome. I forgot my wallet and John came up with a quick and easy solution that solved my problem quickly and without embarassment. I would like to thank him and Woburn Toyota for an easygoing experience. More
by jd54
Employees Worked With
John Russo
October 04, 2016
Years of great service We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Ex We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Express and regular service areas. More
by Jackson4wildtree
Employees Worked With
Other Employees :
Robert Fahey, John Russo, Richard Dalton, Anthony Petrella
September 26, 2016
Needed air in tires, quick and easy John was very friendly and got my car serviced extremely fast with no problems or hold ups, thank you!I came in with no appointment and was out within John was very friendly and got my car serviced extremely fast with no problems or hold ups, thank you!I came in with no appointment and was out within 15 minutes! More
by Cdp
Employees Worked With
John Russo
September 25, 2016
Personable and Interested Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what today's service would entail. He assisted me in purchasing and installing weather tech mats for my car as well as setting me up with the correct touch up paint. I appreciated his kindness and personal service. More
by trudlas8
Employees Worked With
John Russo
September 24, 2016
Great service Always a pleasant experience servicing my car at Toyota Express and John Russo is always my preferred service advisor as he is friendly, polite and ex Always a pleasant experience servicing my car at Toyota Express and John Russo is always my preferred service advisor as he is friendly, polite and explains carefully the status of my car and what needs to be done and when to have it run properly. Thank you John! More
by Rating Woburn
Employees Worked With
John Russo
September 23, 2016
Beware I called dealership to discuss advertised "e-price" on used vehicle. Although the advertised "e-price" implied a lower price, the sales manager very r I called dealership to discuss advertised "e-price" on used vehicle. Although the advertised "e-price" implied a lower price, the sales manager very rudely told me they had the lowest prices in New England and there was NO negotiation. I let it go. Asked about a rough estimate on trade in and if it was better for me to discuss with the salesman I had my original online contact with. The sales manager replied in a terse tone that "neither he or anyone else there would have that conversation with me". I again let it go and apologized if I had offended him in any way. He continued, in a rude tone, that estimates on trade ins were only done on site with "no ifs, ands, or buts". A fair principal, but I was simply trying to have an initial conversation on value (I assumed they were in the car business) and thought someone trying to sell a product would be a bit more engaging and pleasant. I let it go. We decided to purchase the vehicle none the less and explained we would be financing locally and could travel the upcoming weekend to provide a certified bank check for purchase. We asked about additional fees and sales tax and were told that I would pay sales tax in mu home state upon registration plus a $499 doc fee and some added $5 fee. When sent a bill of sale, almost $250 of additional costs, plus sales tax was conveniently added on even after explicitly asking. I let it go. Knowing we could only finalize the deal on the weekend, I asked the dealership, on a Wednesday, to fax the pertinent info to my bank. Followed up on Thursday, explaining that our bank needed sales/title docs faxed if we were to travel down on the weekend. We, as well as our bank, emailed and called multiple times on Friday in an attempt to get the required paperwork faxed (in the mean time getting all required insurance coverage set up; as known by the dealership). I tried again tried to reach the sales manager and left multiple messages explaining the about time sensitivity, even after they had multiple days to send a fax. Interestingly, at 5pm on Friday, I was contacted by the sales manager saying his "supervisor" said they could not follow through with the agreement because they had bad experiences with out of state banks?!?!?. However, if we wanted to finance through THEM, at an undisclosed rate, they would be more than happy to assist. When I asked why they could not accept a bank certified check as payment in full, I got no response. When I asked if I could have the name and contact information of the supervisor, I got no response. Read into this string of shady practices as you may.... More
by JBS
Employees Worked With
David Apotheker
September 16, 2016
Excellent and satisfactory service and experience I have always brought my Toyota Camry car to Woburn Toyota for service since we moved to Massachusetts in 2010, Their service on my car has really be I have always brought my Toyota Camry car to Woburn Toyota for service since we moved to Massachusetts in 2010, Their service on my car has really been fantastic. I'll go nowhere else for service. It's the place where I'll go for all my service needs. More
by Wakefield2011
Employees Worked With
Cliff LeGrand, Cliff LeGrand
