Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Woburn Toyota
Woburn, MA
2,156 Reviews
We're Woburn Toyota - your smart choice for new and used Toyotas, other used vehicles, finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 394 Washington St., Woburn, MA. Woburn Toyota 800-649-0400
At Woburn Toyota, our goal is to sell the best vehicles at the lowest prices and treat our customers with respect. As a Massachusetts Toyota dealer, we believe when you choose Woburn Toyota you are making the right choice.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,156 reviews
October 05, 2016
Smooth Experience From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. Jo From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. John Russo treated me very well and made this particular appointment have a good outcome. I forgot my wallet and John came up with a quick and easy solution that solved my problem quickly and without embarassment. I would like to thank him and Woburn Toyota for an easygoing experience. More
by jd54
Employees Worked With
John Russo
October 04, 2016
Years of great service We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Ex We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Express and regular service areas. More
by Jackson4wildtree
Employees Worked With
Other Employees :
Robert Fahey, John Russo, Richard Dalton, Anthony Petrella
September 26, 2016
Needed air in tires, quick and easy John was very friendly and got my car serviced extremely fast with no problems or hold ups, thank you!I came in with no appointment and was out within John was very friendly and got my car serviced extremely fast with no problems or hold ups, thank you!I came in with no appointment and was out within 15 minutes! More
by Cdp
Employees Worked With
John Russo
September 25, 2016
Personable and Interested Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what today's service would entail. He assisted me in purchasing and installing weather tech mats for my car as well as setting me up with the correct touch up paint. I appreciated his kindness and personal service. More
by trudlas8
Employees Worked With
John Russo
September 24, 2016
Great service Always a pleasant experience servicing my car at Toyota Express and John Russo is always my preferred service advisor as he is friendly, polite and ex Always a pleasant experience servicing my car at Toyota Express and John Russo is always my preferred service advisor as he is friendly, polite and explains carefully the status of my car and what needs to be done and when to have it run properly. Thank you John! More
by Rating Woburn
Employees Worked With
John Russo
September 23, 2016
Beware I called dealership to discuss advertised "e-price" on used vehicle. Although the advertised "e-price" implied a lower price, the sales manager very r I called dealership to discuss advertised "e-price" on used vehicle. Although the advertised "e-price" implied a lower price, the sales manager very rudely told me they had the lowest prices in New England and there was NO negotiation. I let it go. Asked about a rough estimate on trade in and if it was better for me to discuss with the salesman I had my original online contact with. The sales manager replied in a terse tone that "neither he or anyone else there would have that conversation with me". I again let it go and apologized if I had offended him in any way. He continued, in a rude tone, that estimates on trade ins were only done on site with "no ifs, ands, or buts". A fair principal, but I was simply trying to have an initial conversation on value (I assumed they were in the car business) and thought someone trying to sell a product would be a bit more engaging and pleasant. I let it go. We decided to purchase the vehicle none the less and explained we would be financing locally and could travel the upcoming weekend to provide a certified bank check for purchase. We asked about additional fees and sales tax and were told that I would pay sales tax in mu home state upon registration plus a $499 doc fee and some added $5 fee. When sent a bill of sale, almost $250 of additional costs, plus sales tax was conveniently added on even after explicitly asking. I let it go. Knowing we could only finalize the deal on the weekend, I asked the dealership, on a Wednesday, to fax the pertinent info to my bank. Followed up on Thursday, explaining that our bank needed sales/title docs faxed if we were to travel down on the weekend. We, as well as our bank, emailed and called multiple times on Friday in an attempt to get the required paperwork faxed (in the mean time getting all required insurance coverage set up; as known by the dealership). I tried again tried to reach the sales manager and left multiple messages explaining the about time sensitivity, even after they had multiple days to send a fax. Interestingly, at 5pm on Friday, I was contacted by the sales manager saying his "supervisor" said they could not follow through with the agreement because they had bad experiences with out of state banks?!?!?. However, if we wanted to finance through THEM, at an undisclosed rate, they would be more than happy to assist. When I asked why they could not accept a bank certified check as payment in full, I got no response. When I asked if I could have the name and contact information of the supervisor, I got no response. Read into this string of shady practices as you may.... More
by JBS
Employees Worked With
David Apotheker
September 16, 2016
Excellent and satisfactory service and experience I have always brought my Toyota Camry car to Woburn Toyota for service since we moved to Massachusetts in 2010, Their service on my car has really be I have always brought my Toyota Camry car to Woburn Toyota for service since we moved to Massachusetts in 2010, Their service on my car has really been fantastic. I'll go nowhere else for service. It's the place where I'll go for all my service needs. More
by Wakefield2011
Employees Worked With
Cliff LeGrand, Cliff LeGrand
September 07, 2016
Always Awesome! Anytime I go into Woburn Toyota I always get the best service. From leasing my Corolla almost a year ago, to the Toyota Care free maintenance in their Anytime I go into Woburn Toyota I always get the best service. From leasing my Corolla almost a year ago, to the Toyota Care free maintenance in their service department, all the employees shine! Everyone is polite, knowledgable, and super friendly. P.S. They always have cakes and coffee available while you wait! More
by Apoptosis24
Employees Worked With
John Russo
September 07, 2016
Robert Fahey - a different kind of car sales person. I have been purchasing Toyota's @ Woburn Toyota since 1982, my last three transactions with Robert Fahey (since 2003). I love Robert's no nonsense w I have been purchasing Toyota's @ Woburn Toyota since 1982, my last three transactions with Robert Fahey (since 2003). I love Robert's no nonsense way of doing business, he listens to what you are looking for and makes sound recommendations. I have never been pressured to purchase any add-on's, and the transactions have gone smoothly from start to delivery. I have recommended Robert to family and friends, and they were just as happy. Update - just picked up my new 2016 Camry XLE, so now I've completed 4 transactions with Robert. Once again, Robert was patient with me as I tested different vehicles, went over all the different lease costs associated with the cars I was considering. All said and done, I was delivered a top of a line car, plates, sticker and a full tank of gas. A satisfied customer! More
by Martha
Employees Worked With
Robert Fahey, Leonardo Araujo
September 02, 2016
Excellent Woburn Toyota has been great to me. My family and I have bought several cars from them. The sales team really knows how to treat a customer, as long a Woburn Toyota has been great to me. My family and I have bought several cars from them. The sales team really knows how to treat a customer, as long as the service department. Woburn Toyota will always have my business and my recommendations to other friends and family. More
by zciampolillo
Employees Worked With
Jeremy Kelley, Topher Hurley, Richard Dalton
