Woburn Toyota

Bad experience. I have bad experience with service ,the most worst department,no manner ,ignores customers when they are waiting on the line ,no communication between I have bad experience with service ,the most worst department,no manner ,ignores customers when they are waiting on the line ,no communication between the employees of the service ,when they give you a call they tell you one thing ,when you go to dealership and you ask them for that one thing ,they said I never mention that ,it s unreal .especialy the manager kathy she is rude ,she has an attitude she isn’t helpful at all and you are losing customers ,i will never ever buy from you or send anybody .i want to mention one more thing the general manager ken is the best ,he is very polite and so helpful, More

Excellent Haney is very busy but was excellent with me. I bought three cars from him and he is the only one I would deal with. He is the best Haney is very busy but was excellent with me. I bought three cars from him and he is the only one I would deal with. He is the best More

This place gives dealers a bad name. Worst experience I have ever had with a dealership. Called about a car for 2 weeks ask multiple sales reps to look over the car for me no one bother b Worst experience I have ever had with a dealership. Called about a car for 2 weeks ask multiple sales reps to look over the car for me no one bother besides one rep. Everybody beside Mike Q was unprofessional. I drive 50 miles to purchase the vehicle and its missing the carpet in the driver see down to the frame and the outsided is destroyed. I still was willing to purchase as long as they fixed what should of been fixed before they offered the vehicle for sale. I didn't even know the dealers name until after I purchased the car and he handed me his card. I get a call the next day and they give me some bull story about damaged they didn't notice after having the car for over 2 months.... More

Great customer service I want to thank all the staff who helped me on my purchase.The gave me a great deal and more importantly a great experience.I would recommend them ove I want to thank all the staff who helped me on my purchase.The gave me a great deal and more importantly a great experience.I would recommend them over and over again. More

very good Haney was very friendly and professional. He found me a car that met my needs and price range.Haney explained all of the questions I had about the car Haney was very friendly and professional. He found me a car that met my needs and price range.Haney explained all of the questions I had about the car. More

An excellent process CJ did an outstanding job for us with the sales process from start to finish. Scottie and Jason were terrific with delivery of the vehicle. A great CJ did an outstanding job for us with the sales process from start to finish. Scottie and Jason were terrific with delivery of the vehicle. A great experience all around. More

Car buying experience I just leased a car with Pedro Rodriguez and was very pleased with him, his professionalism, knowledge and helpfulness to me in doing the transaction. I just leased a car with Pedro Rodriguez and was very pleased with him, his professionalism, knowledge and helpfulness to me in doing the transaction. I will definitely recommend to friends working with Pedro. More

New car purchase Found car via autotrader. Negotiated price before coming in. CJ the sales rep who met me was straight shooter.. The process between agreeing on Found car via autotrader. Negotiated price before coming in. CJ the sales rep who met me was straight shooter.. The process between agreeing on all items and signing paperwork upstairs could be more efficient. Had to wait 1/2 hour to close the paperwork. CJ delivered car to me next day as I had ask and was in and out on 1/2 hour! More

From Walking In to Driving Out in a New Vehicle What an Amazing Experience!!! From the first emails I received from Taylor Manzi (Client Care Specialist) and the introductory email from Destiny L What an Amazing Experience!!! From the first emails I received from Taylor Manzi (Client Care Specialist) and the introductory email from Destiny Lane (BDC Sales Manager) I had a feeling this would be a good experience. I wish I had the names of the two women sitting at the desk as you walk into Woburn Toyota - they, too, were as awesome as the rest of the Team I worked with during my time at Woburn Toyota. Malcolm was very well versed in the Toyota Corolla and was able to provide me with the car which would give me the most for the price I wanted to pay. He did this with a great attitude and seemed to enjoy his job. After we settled on the car I wanted to lease, I was introduced to Ernest who was the 'finance guy'. He offered me many options while preparing my paperwork and was extremely professional. After all the paperwork was complete I was ready to join Brian who introduced me to the many features of my new Toyota Corolla!! If you are looking for a team of professional, knowledgeable people who care about the customer, I suggest you visit Woburn Toyota!! More

Wasted my time and gas! I’ve never reviewed anything before but this one needs to be done. I inquired online on a Friday night after business hours about a used Tacoma at W I’ve never reviewed anything before but this one needs to be done. I inquired online on a Friday night after business hours about a used Tacoma at Woburn Toyota. Saturday morning a little after 8am I received a text and then 20 minutes later a phone call from “Matt”. He wanted me to make an appointment to see the vehicle which I did for first thing Sunday morning. I was very clear in explaining that I came from the south shore and it was over an hour ride for me to get there but Matt assured me it was worth the ride to come see this truck. My wife and I drove an hour and fifteen minutes only to find a “sold” sign on the dashboard of the vehicle. I went inside and asked the receptionist for Matt and was informed he was an internet guy. She asked my name and confirmed I did have an appointment. She asked us to take a seat and said she’d find a sales person to help us. As we walked away to find a seat she turned to a man sitting right next to her and said Julio can you help them. Julio then walked up behind us and said why don’t you come take a seat over here and we’ll get started. I said before we do that can you tell me if that Tacoma is sold? He said yes. I replied I just drove over an hour to come see that and no one had the decency to inform me yesterday when it was sold? All he said was sorry. Are you kidding me??? I would take stars away from this place if possible. This is exactly why most of us find car shopping one of the most miserable things to do. Let’s face it, most of us have to have a vehicle so why can’t these places like Woburn Toyota figure out a way to treat consumers right? All they had to do was text or call me when the vehicle sold. I understand I didn’t ask them to hold it and good for them that they found a buyer the day before I traveled there (if that’s truly the case or was it already sold when I talked with Matt and they just wanted to get me in a seat to sell me something else???) So my advice to any one thinking of buying a vehicle from Woburn Toyota is that if you are more than 5 minutes away from their dealership DON’T WASTE YOUR TIME! More