Woburn Toyota

Whenever I have been there (3times) to have my 5000 mile service's, It has always been a pleasant experience. I have always been greeted with a welcome and to see the teamwork amoungest the service reps is service's, It has always been a pleasant experience. I have always been greeted with a welcome and to see the teamwork amoungest the service reps is very good, which I believe inturn makes the waiting time quicker. All the service reps have treated me with respect. I always told myself I would never go to a dealer to have my car serviced, because it is so expensive. But the oil change price you can't beat. I have been changing my own oil for almost 26, and now I quit doing it myself, because of your service and price. More

My tire blew out on route 1 in Saugus, Ma. It was changed by Triple A and then I went straight to Woburn Toyota and John Russo was the service man that helped me. He was friendly and personable. He changed by Triple A and then I went straight to Woburn Toyota and John Russo was the service man that helped me. He was friendly and personable. He called me on my cell at 6:44 p.m. and told me that new tires had come in and he could put the tire on my car at that time if I could come there. Otherwise, I would have to come in the next day and he wasn't sure how busy they would be. He replaced the tire that night and saved me a lot of time and stress. Thank you John Russo. Augustine Ciulla, Jr. More

The deakership offers very friendly service. The Customer Service Rep., John Russo was very efficient and polite. He took the time to explain exactly what service my car needed and why. They provided me with Service Rep., John Russo was very efficient and polite. He took the time to explain exactly what service my car needed and why. They provided me with a ride fron the dealer's suttle service. John gave me a good idea of what the costs were going to be upfront and told me how long the service would take and called me once to let me know how things where progressing and again when service was completed. John understands what customer service is all about; polite, friendly and efficient with no suprises. More

The Express Service Advisor was knowledgable, friendly and efficent. Got the job done in a reasonable time frame. The price for the work done was reasonable. and efficent. Got the job done in a reasonable time frame. The price for the work done was reasonable. More

I enjoyed my car buying experience at Woburn Toyota. My salesman was honest, knowledgable and easy to work with. I would definately buy another car from this dealer. salesman was honest, knowledgable and easy to work with. I would definately buy another car from this dealer. More

I regularly go to this dealer for service even though I have to drive a great distance. They are always very fair and honest, always friendly. I feel as though I can always trust them whether the news is have to drive a great distance. They are always very fair and honest, always friendly. I feel as though I can always trust them whether the news is good or not so good. They are the best! More

The Express Service Advisor was knowledgable, friendly and efficent. Got the job done in a reasonable time frame. The price for the work done was extremely reasonable and I will go back for all my servici and efficent. Got the job done in a reasonable time frame. The price for the work done was extremely reasonable and I will go back for all my servicing at Woburn Toyota. More

The classic bait & switch here. Very surprised, as I have previously bought 2 vehicles here.Was told about a college grad program incentive, by Robert, which was worth $1000 off the vehicle, only to be have previously bought 2 vehicles here.Was told about a college grad program incentive, by Robert, which was worth $1000 off the vehicle, only to be told I didn't qualify. He suggested I look at another vehicle without the options I wanted. We were trading emails, thankfully I didn't go to the dealer. I was really taken aback by his tone in the emails. Very surprised by this. I told him there were some better choices than a Toyota out there like Hyundai, Honda, Ford, etc. which he did not like. I would not go back to this dealer ever again. With that being said, I had a very good experience when I bought my 01 Avalon & 06 Corolla off of them. Something has changed at this dealership. Maybe they are feeling the heat of the economy, the competition from Hyundai, or the overall downgrade of their products. Whatever it is, Robert was a little snide, a little arrogant and was not something I expected out of this dealership. Oh well, there are plenty of dealers with plenty of vehicles out there. I may end up buying a Toyota, but certainly not going to buy one at Woburn Toyota. More

Came in for 65K service for '04 Highlander, John gave excellent advice and was honest that currently I only need to change front brakes, rear can wait. Showed that he cared about the customer and giving excellent advice and was honest that currently I only need to change front brakes, rear can wait. Showed that he cared about the customer and giving good advice, not just to pad the service bill, which will in turn make me continue to want to do business here. More

terrible service. Brought my car there for simple services and everything they did caused me a problem, had to go back 3 times and finally i just gave up and took my car somewhere else. services and everything they did caused me a problem, had to go back 3 times and finally i just gave up and took my car somewhere else. More