Woburn Toyota

My wife and I need a new car and we would like a Camry. I've done my research, came up with good prices and offers. The sales guy, , pulled up a certified Camry and said, "I have good news! It looks like I've done my research, came up with good prices and offers. The sales guy, , pulled up a certified Camry and said, "I have good news! It looks like they re-stickered it this morning!" The price was just about $1,000 less than the web site said. He said, "Oh, yeah, they probably just haven't updated the site yet." I then pop open the hood and see oil blotches on the valve cover. This is a CERTIFIED vehicle. I said, "Uh, what's up with that?" He said, "Oh, if it was a valve cover gasket the whole thing would be covered in oil." Uh, no, it wouldn't be. Moving on down to the brakes I noticed some scoring on one of the rotors. I said, "Needs new brakes and rotors." He said, "No, it's probably just from sitting around for a while. See? That one has it, too!" Do you KNOW what scoring is? Moving to check the rest of the car it was FILTHY. He said, "Yeah, they just haven't had it detailed yet." Fine, then don't show me a dirty car that's been sitting on your lot for over a month! I got fed up and left. Now, I have a 2002 Prius I bought brand new in Wellesley. I no longer go there after being yelled at by the service manager for using their shuttle to go 10 miles after the initial salesman said it was fine. Forget them! So living in this area I've always gone to Woburn Toyota mostly for the Express Service Center. NOT express at all! Always quoted an hour to do an oil change even when I was the only person there at 6:30 in the morning. What they do is go through everything and try to upsell you more stuff you don't need. Why would I want to replace the whole front suspension when all I need is a new strut mount? I'm no longer going here for that. After the last oil change I went back to look on the re-stickered Camry. Sticker was GONE! Literally, there was no price sticker in the window. Same car, too, because I confirmed the VIN. Went to work a few minutes later, checked their website, and the price was STILL the original one that was on the site of $15,990. Fast forward one week. My wife and I were out and we drove by so I could show her. We pull up to the car and it was re-stickered AGAIN but now it's $15,300. I don't mind if you'll offer me a price break but don't LIE and say, "Oh, THEY re-stickered it!" No buddy, YOU did. So just come clean. Also, be upfront and say you have NO idea how a car works and what the maintenance on them is like. Shady tactics. Don't lie!!! That's all I wanted. If you could have lowered the price for me that's awesome! JUST TELL ME THAT!!! Now you've lost a devoted customer for good and I'm telling everyone I know NOT to go to Woburn Toyota. GOOD-BYE!!! More

I have purchased three Toyotas from Robert Fahey and will be back in a few years for another one. He is the easiest and friendliest sales person I have ever worked with. Best price and best service. I was be back in a few years for another one. He is the easiest and friendliest sales person I have ever worked with. Best price and best service. I was able to negotiate the price and all of the details via email so when I went to pick up the car all I had to do was sign! More

Was able to stop in without appt., had quick and friendly review of what my problem might be and service was completed in estimated time. This was second visit to identify various warning lights. First was t review of what my problem might be and service was completed in estimated time. This was second visit to identify various warning lights. First was tires, second time I had a maintenance done. It was fully explained before and after. Additional suggested work (alignment ) was described why suggested. I felt i was making knowledgable decision to have work done with no pressure. More

I am someone who dislikes the whole car buying experience, but that's changed now that I've met Robert. I had solicited quotes from several other dealers via email and Robert's response was the mo experience, but that's changed now that I've met Robert. I had solicited quotes from several other dealers via email and Robert's response was the most impressive. In it he included not only a quote but FAQs, his schedule and a glossary. I knew right away that this was the person I wanted to deal with. I went in to meet him on a Wednesday and drove my new Camry home the next evening. Thanks for the turning what I expected to be a negative experience into a positive one! More

Bought a 2011 Toyota Tacoma TRD from Robert, and I had a great experience. There was no pressure and everyone was great. I pretty much just walked in, test drove and bought it. I got a fair price for my great experience. There was no pressure and everyone was great. I pretty much just walked in, test drove and bought it. I got a fair price for my trade in and what I wanted to pay for the truck. So far I am a proud owner of a great new Toyota truck and I don't regret it. More

Even though my car isn't a Toyota I still take it to this dealership for service. The employees are always friendly and accomodating. In addition, the cost to have my oil changed and tires rotated is half of dealership for service. The employees are always friendly and accomodating. In addition, the cost to have my oil changed and tires rotated is half of the price of what the dealership I purchases my non-Toyota vehicle charges! With my previous vehicle Woburn Toyota was my service center of choice and with service and pricing like this they will maintain to be despite the fact that I do not currently own a Toyota. More

Since buying my used car one and a half years ago I have been very happy with the service. I have mostly dealt with Rick Mawn. He has alway been very informative. Explained everything clearly and made me fe been very happy with the service. I have mostly dealt with Rick Mawn. He has alway been very informative. Explained everything clearly and made me feel comfortable with any decisions I had to make. Rick has always treated me kindly and with respect. I am really happy I switched to Woburn Toyota. More

I don't like sitting and waiting and their waiting room is as comfortable as it can be. Personnel are helpful and friendly. I also don't like being sold something additional to what I originally asked fo is as comfortable as it can be. Personnel are helpful and friendly. I also don't like being sold something additional to what I originally asked for, which sometimes happens here but rarely. I appreciate the attention to overall car's state and needs. More

Dropped off my car for service. I was informed that service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyway service coupons were needed since I had pre-paid maintenace. I said that I had never received any in the mail. My car was taken in for service anyways, without any fuss. I was informed of the waiting time. All went very well. However I wish the dealership had a reliable shuttle at the customers disposal. Muco More

Very good experience overall; good customer services provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and dis provided; the quality of work is satisfactory and representatives are friendly. I would like to receive the information about what promotion and discount opportunity offered from time to time to plan my visit for better pricing. More