Woburn Toyota

Consistently helpful and fast service. One of my dashboard warning lights came on right after service. I came back in to have it turned off. They refused to turn it without doing another (free) chec dashboard warning lights came on right after service. I came back in to have it turned off. They refused to turn it without doing another (free) check to be sure there wasn't a problem. Got me in and out as fast as they could. More

Thorough, careful, paid attention to my concerns and satisfied them. They did maintenance without a prior appointment and called me when done. When I described what was broken he keyed it in correctl satisfied them. They did maintenance without a prior appointment and called me when done. When I described what was broken he keyed it in correctly and verified it with me. Parking is a bit tight on Saturdays but I found a spot. More

Once again, John Russo took care of me!! I need 4 new tires on my 2007 Rav4. I knew this visit was going to be costly. Fortunately, I had a coupon that saved me lots of $$. John, as always, had all my tires on my 2007 Rav4. I knew this visit was going to be costly. Fortunately, I had a coupon that saved me lots of $$. John, as always, had all my paper work ready and waiting for me (called him on Friday to tell him I was coming in on Sunday). The Express Service was extremely busy, and John knew this service visit was going to take at least 3hrs to put new tires mount/alignment, etc. He didn't want me waiting all that time, and was able to get me a loner car for a few hours while my Rav4 was being serviced. I really appreciated this as my husband was home recovering from back surgery. I was able to go home and wait and care for my husband. John called a few hours later and I was back at Woburn Toyota to pick up my Rav. Of course, John went through all the work done and also gave me a manufacturer rebate for my tires - sweet! So I saved lots of money , thanks to Woburn Toyota's coupons and I'm getting money back from Michelin. Not a bad deal! More

I like the hours and walk in service. There is always (good) coffee and donuts in the waiting room. The staff at the desk are very friendly. The price of an oil change is very reasonable, and with a coup (good) coffee and donuts in the waiting room. The staff at the desk are very friendly. The price of an oil change is very reasonable, and with a coupon it's great. I also like getting a free oil change after five paid ones. Even my son who has an Olds Alero has his oil changed there due to the reasonable price and convenient hours. More

We came in on Sunday, Oct 17th to look over Woburn We came in on Sunday, Oct 17th to look over Woburn Toyota's inventory of Rav4 V6s. A very nice salesman named Mark T. Spinos approached us right awa We came in on Sunday, Oct 17th to look over Woburn Toyota's inventory of Rav4 V6s. A very nice salesman named Mark T. Spinos approached us right away, gave us his card and offered to help us. He was just finishing up a task and so he invited us out to the used car lot to check out the cars stating that they were all open for us to sit in and that he would join us in 5-10 minutes. About five minutes later a salesman named Ray Glennon approached us in the lot as we were checking out a 2008 Rav4 and asked us if we wanted to test drive it. We told him we were waiting for Mark and that we didn't want to step on anyone's toes. He assured us that it was okay for him to help us and that it was how things were done there. Although my partner and I felt awkward about it, Mr Glennon literally guilted us into his helping us by telling us he spent a whole five minutes trying to find the appropriate keys for the vehicle; he outright stole the sale from Mr Spinos. We took the vehicle for a test drive, were very happy with it and proceeded to try to make a deal to buy the vehicle. We got all the way to agreeing on a price, getting it approved by the manager and shaking hands on the deal. Mr Glennon even congratulated us on the fact that we "got yourselves a new car!" I wrote out a $2000 down payment check and Mr Glennon accepted it. He left to prepare the paperwork and returned a few minutes later, handed me back my check and asked my partner and me to follow him outside to where the vehicle was parked. He made sure to move us away from the other customers and then informed us that he had made an "error" in calculations and that he couldn't possibly sell us the Rav4 for the agreed upon price. He further informed us that if we "still wanted" the vehicle it would cost us an additional $2000. I balked and protested that we had already shook on the deal and I said that his behavior was very unprofessional at which point Mr Glennon turned on me like a rabid Rottweiller and snarled at me that he was NOT unprofessional, that he had made an error and that I should just accept it. When my partner questioned him further, Mr Glennon pointed out where the "error" was made and since the vehicle was really what I was looking for, we offered to split the differece with Mr Glennon. He flat out refused us, would not even ask his manager if he could accept it and stormed off. My partner was so upset he went in and confronted the manager about the situation in front of all the other customers. The manager said we had to accept the error and the new price or leave, so we left. We went out to Acton Toyota, had a fabulous experience with a wonderful salesman named Bron Loudon and purchased a vehicle with less mileage and more amenities for less money. I think it's important to post unfortunate experiences with unprofessional corporate employees as a cautionary tale for other customers. I WOULD NEVER recommend Woburn Toyota and will never return there. More

I bought my 2007 Prius at a different dealer, but I get all of my service done at Woburn Toyota. They are always right on when my car will be ready and make sure I understand what is needed any why. They all of my service done at Woburn Toyota. They are always right on when my car will be ready and make sure I understand what is needed any why. They feel like friends looking out for more than they feel like they are just selling - which has been my experience elsewhere. I would stronly recommend them at least for service and I plan on shopping there when I go for my next Toyota! More

If I could give this dealership a zero, I would. I If I could give this dealership a zero, I would. I have a 3 year relationship with this dealier. I traded in car back in 2007 for a new car. As I If I could give this dealership a zero, I would. I have a 3 year relationship with this dealier. I traded in car back in 2007 for a new car. As I recall, my sales rep back then was decent. Since I was buying a new car (mistake, I know), I wanted to ensure my vehicle was more than well maintained so I always took my car back to Woburn Toyota for maintenance (though there were otherToyota dealerships closer to where I lived/worked). My sister bought a Scion in 2007 when I bought my car from this dealership. I can't remember what the exact issue was, but my sister had issues with her NEW car that resulted in the car being held at the Toyota Dealership service department for over a month! But we continued to get our car serviced there for lack of better judgement. For even greater lack of judgement, I decided to trade in my 2008 Yaris for a 2010 Corolla. The trade-in itself was a great idea... the fact that I decided to trade-in at Woburn Toyota was not! Purchase date: October 12th. Date scheduled to pick up car: October 13th at 7pm. When I go to pick up my car, I was informed that the guidepoint would not be transferred over, service dept did not install the automatic car starter, and my registration was not complete! I was informed I could bring the car back on Saturday to have it all taken car of. The next day, I received a call from the sales rep, Mark Spiros, who said the guidepoint could not be installed on Saturday but he'll see if can get service dept to make an exception since he screwed up on scheduling. Then Mark Spiros disappears for a few days. And of course, no one else at the dealership can help. Diana in Customer Relations isn't returning my phone calls or emails. I'm driving a car that isn't registered-- when I called in, the dealership hasn't filed the paperwork to transfer the plates! What gives?! The finance guy (Karl Selah) has been slacking on contacting my insurance agency with the new car info). Add to all this, I was offered a $500 service loyalty bonus that the dealership isn't honoring. I contacted Toyota Customer Experience Center--- I hope they can rectify my poor customer service experience. Needless to say, once I wrap things up with this dealership, I will never go to Woburn Toyota for a car or service every again. More

Express service is very user friendly and front desk personnel are courteous with excellent follow through on concerns, no matter how small. Have been coming to Woburn Toyota for service on my Corolla f personnel are courteous with excellent follow through on concerns, no matter how small. Have been coming to Woburn Toyota for service on my Corolla for over 5 years and am very satisfied. Now have my daughter, who just moved back from out of state, bringing her Camry there for service also. We both couldn't be happier. More

Very good and helpful -- was concerned about how long it was taking. but it was ok. my car has always been serviced here and the records kept are accurate and maintained well - John told me what I should e was taking. but it was ok. my car has always been serviced here and the records kept are accurate and maintained well - John told me what I should expect in the coming service due. That was good information to know. More

Went in to have my tire pressure light checked, got a good explanation and immediate service. The service guy was friendly and had a good sense of humor which always helps when your car is doing somethi good explanation and immediate service. The service guy was friendly and had a good sense of humor which always helps when your car is doing something unexpected. The outcome of the service was well-explained. More