Woburn Toyota

Disappointed and over paid them! Purchased a certified used vehicle, waited for it to be delivered of almost two weeks, when it arrived it was and hour late, covered in road tar and h Purchased a certified used vehicle, waited for it to be delivered of almost two weeks, when it arrived it was and hour late, covered in road tar and had a chip in the windshield!!! I asked the person okay what do we do about this, should I get the vehicle registered? They said yes, and had me take it home, However, they said later to get the windshield fixed I might have to bring it down to MA becaue they didn’t know of a time where they would have someone else fix the problem. (Lucky the did becaue that is the only thing they have done right) Also even though the manager said to my husbands face they would fix the two things that he saw wrong a hole in the front bumper and the gas cover they didn’t fix the gas cap cover they “aligned” it (the top hing was broken and guess what it still was broken) they did fix the hole, and painted it, however they also waxed the snot out of the car including that area which a friend of my husbands who does body work said you aren’t supposed to wax a newly painted area on a car for a month because it takes that long for the paint to cure! It took them almost a week to decide that they would cover the cost of a new windshield (not fix it) because inspection laws state that they can’t repair a windshield if it is in the line of central vision of the driver. They said they had pictures that shows the gas cap cover was perfectly aligned which is what the paperwork we signed said. They did NOTING for the gas cap cover! Then after all this stress!!! The vehicle didn’t pass inspection because of the breaks!!!! My machanice comes in and says I’m NOT impressed at all! The dealer machined the rotors (a huge No No!!) to get rid of rust which made it so when I went down hills or applied the breaks fairly hard the vehicle shook like crazy’s!!! So this was on my last day I had to get my vehical inspected (15day period) so I had to call Woburn back AGAIN and they again had to figure out if they were going to come and get the vehicle and bring it back to MA from VT to fix the problem which they didn’t thankfully they allowed me to take it to another Toyota dealer to get it evaluated and then fixed (I think they actually thought there wasn’t something wrong with the breaks!!). After all this I was finally able to take it back to get it inspected and it passed!!! I have had over a month of stress and phone calls back and forth! I will NEVER buy from a dealer again!! They made us pay for nitrogen filled tires because they fill all their vehicles with nitrogen they say so the tire pressure is more consistent...well I am here to tell you that would be fine IF they didn’t make me pay for their choice! Over two hundred dollars just for that!!! Then the kicker after driving it for a week and a half guess what...the tire light comes on and I have a low tire! Most dealers in VT will get the vehicles up on a lift for us to see the bottoms of the vehicle, NOT Woburn. I should have waited till my mechanics was back from vacation and let him find us what we were looking for! He said he didn’t consider the price we paid a good deal at all! Also I wish we had figured out we could have done approvals online becaue our credit union was going to give us a 3.75% and they told us that if we didn’t deal with them we would have to come back down to sign papers with a check...now we have a 5% loan from some place in Calafornia!!! We don’t want to hurt our credit, but as soon as it is six months or so we are refinancing with our credit union!!! If they had to pay me for MY time and effort to get this “Certified” vehicle inspected which by definitions should be inspectable when you first receive it!!! Not the case here! We are VERY disappointed with this experience! More

Great Experecience With Woburn Toyota Throughtout my day at Woburn Toyota I received great service and it ended with me buying my first car. I would definitely recommend the people over at Throughtout my day at Woburn Toyota I received great service and it ended with me buying my first car. I would definitely recommend the people over at Woburn Toyota. More

Great Experience Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealer Routine service in timely manner and ready when promised. Staff is knowledgeable and helpful. Beautiful new service area and waiting room. The dealership is great More

Fast and good Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book Staff was helpful and attentive. Waiting room was so nice and it was easy to get an update from the customer rep. Overall easy to do and book More

Great salesperson My used car buying process was pretty straightforward. I was assigned Sal who is a phenomenal person. He searched and understood my requirements. D My used car buying process was pretty straightforward. I was assigned Sal who is a phenomenal person. He searched and understood my requirements. Definitely a top notch salesperson. One that I will recommend to others. Hope that at Woburn Toyota they show how much they value and employee like Sal. More

Thoughtful coordination As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and As all previous visits to Woburn Toyota the service representatives are thorough and pleasant to work with. John greeted me as soon as pulled in and took the time to explain the new layout of the new building. This was the first time in the new building, the pull thru garage is such a great feature in New England and the new lounge was a great place to plug in and get some "uninterrupted" work done. More

Toyota Tacoma Recall Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (o Franco Leonard is THE man! His customer service is top notch and he is an asset to Woburn Toyota. Franco turned a very frustrating situation for me (one that was potentially going to lead to a loss of a loyal customer) and turned it into a positive. Thank you Franco for your customer service and dedication! More

Very friendly Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition Very clean and friendly the service was fast the new place is very nice the waiting lounge also very nice with the cafe, was a nice addition More

Land Cruiser purchase was a great experience Purchased a Land Cruiser from Woburn and as an out of state customer had a great experience. They handled everything very professional. If you are out Purchased a Land Cruiser from Woburn and as an out of state customer had a great experience. They handled everything very professional. If you are out of state don't hesitate to purchase a car from Woburn Toyota. They do a great job. Thank you again for a great purchase experience. More

great customer service I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop o I had a great experience with customer service and was able to get the courtesy shuttle to and from train station right on time. It was easy to drop off and pick up and no long waits. Very organized. Thank you Dianne More