Woburn Toyota

Frustration We went to the dealership on a Sunday afternoon. Our Salesman Andrew “drew” Neal, is not listed but he was great. He got us the price we were looking We went to the dealership on a Sunday afternoon. Our Salesman Andrew “drew” Neal, is not listed but he was great. He got us the price we were looking for, gave us a tour of the new facility and made sure we were transitioned into promptly to the finance department. The sales manager, Jose Ferreira, tied to strong arm us into a different price and was very confrontational. However, Drew was able to bring it back. Once to the finance person, Deserae Carigan, things started going down hill. First, she gave us insanely high rates. Once we said the numbers we researched she found a different APR more in line. We were putting money down, however, she told us we did not have to pay until delivery of the vehicle. Great, we signed the paperwork and went home. Our insurance company called the dealership 3 times on Monday looking for MA paperwork. No one responded. I called as well and kept getting put into voicemails. Tuesday came a few calls later and still no response or ability to speak to anyone directly. We reached out to Drew who came in on his day off to find out the issue. Only to be told it was because we didn’t pay off the down payment which completely contradicts the finance person. Jesus Rodriguez was the only person to call us back and explain. We go to the dealership that night, speak to Jesus and Drew who were very apologetic about the issue. We paid the balance, able to get the paperwork to insurance and tags. Only to be told there is only one key for the vehicle. The other key and remote starts were missing also no inspection so I would have to bring the vehicle back the next day. The next day came, I told the dealership I would be in at 1. Once there I was told it would be a 2 hour wait for an inspection sticker. It wasn’t until after I voiced my displeasure was I moved to next in line. My wife and I did all the leg work for this dealership and had to constantly follow up. This is extremely disheartening for the size of the dealership. Jesus and Drew were the only saviors to this deal. They worked extremely hard to make sure we were happy. We can not recommend them enough. However, the miscommunication and improper knowledge by other personal is extremely frustrating. More

Had a 30k checkup on my Avalon. Mike was great and took care of me👍- If you want great service this is the person to talk to! I would go to this service center anytime! Mike was great and took care of me👍- If you want great service this is the person to talk to! I would go to this service center anytime! More

Good service overall I was easily able to make a service appointment for a time that worked for me. The agent Mark was friendly and helpful. The service was good . My onl I was easily able to make a service appointment for a time that worked for me. The agent Mark was friendly and helpful. The service was good . My only comment is that the service was a little long 2.5 hours and a bit costly More

Recall on car My toyota had a recall, so I made an appointment a week in advance for 10am. I got there, dropped my car off and was told it would take an hour and a My toyota had a recall, so I made an appointment a week in advance for 10am. I got there, dropped my car off and was told it would take an hour and a half. My car wasn’t ready until 4:45pm, and I realized the next day they didn’t perform one of the services they weren’t supposed to, so then I had to go BACK the next day and waited in line for 30 minutes. I understand the construction aspect as well as being under staffed, but almost 8 hours for what should have taken two (max) for someone who HAD AN APPOINTMENT is absurd. Very friendly staff, just please prioritize those who have made appointments and complete the service to it’s entirety. More

Service Friendly, fast and caring. Mark was excellent to deal with and saw to it we received an alignment before driving off with new tires. Greatly appreciat Friendly, fast and caring. Mark was excellent to deal with and saw to it we received an alignment before driving off with new tires. Greatly appreciated!! More

Very good Excellent attentive service. Joanne was very helpful. In the past Russo has been very helpful over many years. Both very knowledgeable service staff. Excellent attentive service. Joanne was very helpful. In the past Russo has been very helpful over many years. Both very knowledgeable service staff. Overall Very positive experience. More

Awesome Wait time was expectedly long, but the new customer service was awesome and food was amazing ad well. Cant wait to come in next time Wait time was expectedly long, but the new customer service was awesome and food was amazing ad well. Cant wait to come in next time More

JoAnn s review of Woburn Toyota Great experience buying new car. Prince took great care finding just what I wanted. Hank also was very helpful. Overall everyone at Woburn Toyota gets Great experience buying new car. Prince took great care finding just what I wanted. Hank also was very helpful. Overall everyone at Woburn Toyota gets an A+ . More

excellent all phases of purchase exceeded my expectations. Ken Connor was especially helpful, as were Hank and Hany. This is our 5th vehicle from Woburn Foreign all phases of purchase exceeded my expectations. Ken Connor was especially helpful, as were Hank and Hany. This is our 5th vehicle from Woburn Foreign Motors More

Exchange of Lease My previous toyota lease was expiring and I needed to get a new one. The whole transaction took more than 6 hours with the back and forth negotiation. My previous toyota lease was expiring and I needed to get a new one. The whole transaction took more than 6 hours with the back and forth negotiation. The timing could definitely improve if the sales, finance team would focus on helping one person only instead of helping multiple people at the same time. I understand it is a very busy dealership but this couls be improved. CJ was very patient, and willing to understand my concerns with price. He was also very knowledgeable about the toyota vehicles I inquired about. We need a second vehicle and we will be coming back to see him in September or October. More