Woburn Toyota

Quick Was in for a service appointment was unsure of what was wrong the guys there were quick with diagnostics and repair for a fair price while there touch Was in for a service appointment was unsure of what was wrong the guys there were quick with diagnostics and repair for a fair price while there touched base with my sales guy and he was available to help me with a question I had about a part Good experience always with this group! More

SUPER SLOW I made an appointment to get my snow tires swapped (my regular tires are on rims). I specifically told the person Taking the appointment that I wanted I made an appointment to get my snow tires swapped (my regular tires are on rims). I specifically told the person Taking the appointment that I wanted to wait for it and asked how long it would take. She told me 30 minutes. Then I inquired about a oil change and she said that would be an hour and a half, which seems ridiculous so I did not keep my appointment for that. When I got my email confirmation, it said that it was a drop off and also said to go to the top of the hill to that service center. I called again to let them know that it is not a drop off I was waiting and wanted it done ASAP. When I got there on Saturday, to the top of the hill, I was told that I was supposed to be at the bottom of the hill. When I got my email confirmation, it said that it was a drop off and also said to go to the top of the hill to that service center. I called again to let them know that it is not a drop off I was waiting and wanted it done ASAP. When I got there on Saturday, to the top of the hill, I was told that I was supposed to be at the bottom of the hill. My appointment was at 10:00, my car wasn’t even taken in until 10:25 and wasn’t complete until 11:10... as I mentioned, the tires were on rims. It was simply changing for tires which should take no more than a half hour. Everyone kept making the excuse about the construction. If you are not able to do service due to construction, that should be told during the call to make the appointment. The whole point of an appointment is so that you don’t have to wait. And honestly, this happens every time I go to get my tires switched out. It happened even before the construction started. While I was waiting, I witnessed a female employee, wearing a Toyota shirt belch very loudly while walking through the waiting area. There was also a pizza party in the garage, which seemed to halt work and make my wait even longer. No one seemed too apologetic as I guess this is the norm! My time is valuable and I don’t like wasting an hour of it due to poor service. The guy who checked me in was very friendly, but the process was frustrating!!! More

Long Wait Our appointment was for 5 pm for an oil change and rotate tires and we did not get out until 6:30 it was a very long time Our appointment was for 5 pm for an oil change and rotate tires and we did not get out until 6:30 it was a very long time More

Good price comes with good service. Christ was a very nice salesman to deal with. The test drive and introduction with him went very smooth. Eventually offered me a good price. Definitel Christ was a very nice salesman to deal with. The test drive and introduction with him went very smooth. Eventually offered me a good price. Definitely will recommend this dealer. More

Quick and seamless oil change Met with my regular service advisor, John Russo, for my routine oil change. As always, John got my car right in. When I get service done at Woburn Toy Met with my regular service advisor, John Russo, for my routine oil change. As always, John got my car right in. When I get service done at Woburn Toyota, it is always an easy and smooth process. They are very organized and always put the customer first. I always go to John as I have been a Woburn Toyota customer for 11 years! More

I am glad that they have the traffic lights at Woburn Toyota I am always pleased with my service at Woburn Toyota. Very professional and always have the time to take care of my car and feel safe when I leave I am always pleased with my service at Woburn Toyota. Very professional and always have the time to take care of my car and feel safe when I leave More

Friendly service Service representative was friendly and not overly pushy for services to get done immediately. Gave coupon for oil change. Took longer than expected d Service representative was friendly and not overly pushy for services to get done immediately. Gave coupon for oil change. Took longer than expected due to extra servi e needed. More

THE best. Mo and Karl are one xxxx of a team. If they can’t get you what you need then NO ONE can. This is my 3rd car from Woburn and I’ll never go anywhere els Mo and Karl are one xxxx of a team. If they can’t get you what you need then NO ONE can. This is my 3rd car from Woburn and I’ll never go anywhere else. Any issues or concerns I had were addressed immediately with their knowledge of the business. More

Great Customer Service Oscar was great! I was greeted with a smile as soon as I came in for my oil change and felt very welcomed. He told me roughly how long it would be and Oscar was great! I was greeted with a smile as soon as I came in for my oil change and felt very welcomed. He told me roughly how long it would be and when I was done he explained in full detail what was done and recommend other products for me as well. Overall a great experience ! More

Woburn Toyota is the best. Ernest M. Is the best sales perso Your sales man is the best ever. He goes out of his way to help. Makes us very happy. We come to Woburn because we get treated the best. Ermest M. Is Your sales man is the best ever. He goes out of his way to help. Makes us very happy. We come to Woburn because we get treated the best. Ermest M. Is very caring More