Woburn Toyota Scion - Service Center

I used Woburn Toyota's EXPRESS LUBE service for an oil change for my 2008 Toyota Tacoma. The service was excellent, Rick kept me informed as to the progress of my car and explained all findings and recomm change for my 2008 Toyota Tacoma. The service was excellent, Rick kept me informed as to the progress of my car and explained all findings and recommendations. I was pleased because when I walked in on a Saturday morning the waiting area. More

I went in for oil change on Thursday morning and noticed a drip on Friday. I returned to the dealer on Friday and John Russo took me right in and had the service men check for any leaks. None were found, j a drip on Friday. I returned to the dealer on Friday and John Russo took me right in and had the service men check for any leaks. None were found, just a small amount had spilled on the frame, which they wiped down. I thought that may have been the issue but I was glad John didn't just try to explain that to me without looking first. I appreciate the prompt attention to this matter. More

Matthew Waldo exceeded my expectations in customer service, friendliness, and information he provided. He went over and above his job to assist me in repairing my car and treated me with great respec service, friendliness, and information he provided. He went over and above his job to assist me in repairing my car and treated me with great respect and kindness. Because of Matthew, I will return to Woburn Toyota for every service my car requires and I will look first at Woburn Toyota in September when I am in the market for a new car. Great job Matthew!!!!! More

I haven't had any major repairs done on my car, I usually go there for an oil change and tire rotation. The service is great and the wait not too long. I love that I don't have to schedule an appointment and go there for an oil change and tire rotation. The service is great and the wait not too long. I love that I don't have to schedule an appointment and I can just drop in and get my car serviced. More

I needed my thirty thousand mile scheduled service on my 2007 Prius so I decided to go on a Saturday thinking it was no big deal. Rick told me this service would take the rest of the day and offered to ha 2007 Prius so I decided to go on a Saturday thinking it was no big deal. Rick told me this service would take the rest of the day and offered to have someone drive me home. It was not necessary but it made a good impression on me. As far as Woburn Toyota is concerned, they are the only people who will ever work on my car. I would not trust anybody else. They take care of everything and stand behind what they do. You definitely get what your money's worth from Woburn Toyota. All I can say is with all the bad publicity Toyota is having these days, they are very fortunate to have dealers like Woburn Toyota cleaning up after them. More

I need 4 tires. When I called Rick Mann gave me a quote that was competitive. It was a Sat. and I could get in that day. He asked if I had any coupons. I had forgotted and just by asking, he saved me $75 that was competitive. It was a Sat. and I could get in that day. He asked if I had any coupons. I had forgotted and just by asking, he saved me $75. During the time my car was there, he called with an update and a few small things (inspection sticker one of them) and was able to get them done, thus saving me time to later do these items which I had not noticed. After the service, Rick called later to let me know he had found out there was an extra rebate if 4 Bridgestone tires were bought and If I could come by and sign the form, he would get that started. The fact that he discovered this after the fact and did indeed call me was most appreciative. I bought my car in 2007 and I have had all positive experiences from the salesman Mo to the service representatives that work with me each time I go in. More

The Service advisor was extremely helpful. He called me promptly when the ordered part for my car came in, and again for a friendly reminder. The service department was very busy, but I felt I received the promptly when the ordered part for my car came in, and again for a friendly reminder. The service department was very busy, but I felt I received the full attention of the service advisor attending to my car. More

The people are very nice, friendly and, as far as I can tell, honest (I know. Shocking!). They have never tried to sell me an expensive repair or offer me things I don't need. They have fixed every prob tell, honest (I know. Shocking!). They have never tried to sell me an expensive repair or offer me things I don't need. They have fixed every problem I've come in with in a timely manner and have honored discounts, even when I've forgotten the coupon at home. However, they are still dealer prices, so repairs can be a little steep. The express service department has reasonable prices and is also great service. More

Prompt service, friendliness of all service advisors, clear explanation of recommended and necessary repairs, comfortable waiting area with coffee, tea, doughnuts and candy snacks available, very courteo clear explanation of recommended and necessary repairs, comfortable waiting area with coffee, tea, doughnuts and candy snacks available, very courteous and very helpful service advisor, located close to my home. More

I highly recommend Mike Gilgun for an award. He is the epitome of customer service. I have two Toyota vehicles and have used Woburn Toyota for all my service requirements - the reason is Mike. I feel th epitome of customer service. I have two Toyota vehicles and have used Woburn Toyota for all my service requirements - the reason is Mike. I feel this man is as they say "worth his weight in gold" to you. More