Woburn Toyota Scion - Service Center

TL;DR Richard Woolley, avoid him as your service advisor at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealershi at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealership because of him. I was recently helping my partner get an inspection done for a used Toyota Prius we had just bought. When I took it in, I was assigned Richard as my service advisor. At first, he was polite. When the inspection was done and it was time to discuss all of the issues that they found, I asked if I could record the audio of the conversation on my phone as my partner was not present with me and it would have been useful for me to have the audio of our conversation to share with her at home. He refused, and I said "OK, no worries," and respected his wishes by not recording the conversation. However, from that point on, any and all interactions with Richard became notably more hostile. I talked to him for about 5 minutes and he told me any remaining questions I have can be answered by the report he assembled for me. Trusting him, I left. When I got home and reviewed the report with my partner, we felt confused about some of it (the packet even told us to speak to our service advisor for more details). So I called, and when I got a hold of Richard, from the very beginning I was met with hostility. He started by insulting me for not understanding everything from the report and our prior conversation. Then he started talking about how he doesn't want to be held legally responsible for anything he says and said, "You even asked if you could record my voice yesterday, remember?!" Honestly, I don't get his whole hang-up on this point. When you call Woburn Toyota, they say the conversation is already being recorded on their end. Secondly, I at no point recorded our conversations. All I did was ask if it was OK with him if I did, and when he said no, I respected his wishes and didn't do so. I could understand the hostility if I recorded the conversation against his will, but that never happened. I tried reassuring him that I just wanted clarification about some of the issues I didn't get to talk to him about in our prior 5 minute conversation. Again, more condescension and hostility. I was basically berated for daring to ask questions about my car. The only reason I went to Woburn Toyota was to ask questions about my car. I feel it's pretty normal to want to ask questions about your car when mechanics find something wrong with it, especially if those repairs are projected to cost almost $4,000 from their estimates. I should have been able to do so without being berated, which is an insanely low bar that this dealership could not meet. More

I have been a longtime customer with 4 cars serviced here at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace man at present. Toyota Rev 4 had some check engine light issues and brought in for service on 9/7/22. They wanted to charge almost $1,500 to replace manifold and Catalytic converter. I held off. Two weeks later in Maine car made more noise. Took it to Ira Toyota in Saco, Maine. They said a pipe gasket had come loose. they replaced it for $123. No issues since. I spoke to svs. Manager at Woburn Toyota and she said she would look into it and get back to me. Nothing in several weeks. To all users of this service beware and have them show you the part on your car that needs replacing. So very disappointed in Worn as a very long time customer. More

Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2 the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service. More

I had the pleasure of working with Huthifa Karim to resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! resolve the problem with the door guards on my 22 Camry. He was extremely helpful and thorough. Thank you! More

Service quote means nothing there! ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We th ! We just had a very frustrating experience at Woburn Toyota Service. They gave us a quote last week for installing a trailer hitch on our Rav4. We then brought the car in for installation. They notified us the service was done and billed us not the price on the quote but extra $300. We were shocked and could not accept it. They said they could do us a "favor" by taking down $200 but we still had to pay $100 extra. We were told we could speak with the service manager when she was "free". It was a long wait and she seemed very reluctant to talk with us. She said the quote was printed incorrectly by the system, by design, and she rejected it. They don't break down the prices in the quote, and the invoice is just a number for labor and a number for parts, so the numbers seem to be just arbitrary. We were really sad and ended up paying the extra $100. More

Thinking of buying or leasing a new car from here? DONT!! My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on November 1, and it has been sitting in their basement since December 8, due to a part availability issue, which is a direct result of their inability to correctly do their job. This dealership is completely incompetent in both vehicle service and customer service. I have now been without my BRAND NEW vehicle for 63 days and counting due to an issue with the WINDOW that was avoidable. Woburn Toyota has been completely useless, non attentive, and non-communicative during this time. My email to the service manager, has gone completely ignored and unanswered, and there has been no outreach by anyone to check in, which is unacceptable. My vehicle has now been sitting in their basement for 9 weeks, and there is STILL no resolution or even minimal attempt to resolve this matter. I have a vehicle that is being paid for and is unusable, which is unacceptable. Woburn Toyota has been completely incompetent and indifferent to this situation. Do they really expect customers to purchase a vehicle that they can’t drive? Sounds ridiculous doesn’t it? Well, this is what they have asked me to do. I have owned this car for 100 days, and have only been able to drive it for 37 or those days. The disregard of this situation by Woburn Toyota is completely unacceptable. Do yourself a favor and choose a different dealership. Our gut told us to go with Toyota of Danvers, and we should have listened. More

working with KARL SALEH at Woburn Toyota was a great experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definite experience. he made my whole process so simple. he was able to secure me an amazing deal, very knowledgeable professional, and was helpful. Definitely ask for KARL SALEH when you go to Woburn Toyota he knows his stuff and treats you with respect. More

Absolutely stunning service. I have never received quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thin quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thing feel like a breeze. The processing went smooth and easy, I highly recommend KARL SALEH for anyone looking to get help in financing. More