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1,244 Reviews of Woburn Toyota Scion - Service Center
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November 29, 2021
Absolutely stunning service. I have never received quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thin quicker and more efficient information. I was stressed about buying a car, and KARL SALEH helped me so much with my paperwork, he made the whole thing feel like a breeze. The processing went smooth and easy, I highly recommend KARL SALEH for anyone looking to get help in financing. More
by Teresa Nedlogan
Employees Worked With
Helpful July 21, 2021
Woburn Toyota as changed - customer service is not there focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing err focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing error that I caught! More
by TJMOHAN5
Verified CustomerEmployees Worked With
February 02, 2021
Took my car for oil change and as usual, the service person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be pa person removed my car registration and never returned it and when I called, they asked me to go to RMV and pay to get another copy. They should be paying for losing my registration More
by decendude
Employees Worked With
Don't remember the name
August 28, 2020
I went in on a Monday to get a tire change due to a I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me th I went in on a Monday to get a tire change due to a flat. They had me wait for two hours upstairs just to get a call to come down and informing me that the tire was not in stock. The service rep apologized and said he would get a discount for my troubles, since I had taken work off to come in. Tuesday and Wednesday I had to call them to ask about the tire. They promised to call when it was in, but nothing. I had to call them and they said come in Thursday, apologizing and assuring me they'd have me in and out in an hour, since Ia hd to take work off again...NOPE! Had to complain to the manager. I felt throughly unimportant to anyone. The service rep that promised me a discount was a liar and lived up to the cliche of a sleazy salesman. Paid full price with half apologies. It's sad because every time I go in I am very accommodating, never being rude or impatient even though wait times are hours! However, this time I had to speak up. I actually felt dirty by the end of the week. Like I had been passed around from service rep to service rep, not important enough to give that extra credit or attention. If I could give a 0 I would. More
by Katie
Employees Worked With
Not sure if it was Mike or Matt
August 20, 2020
After myself and my family being loyal customers for decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-e decades, I purchased my 2nd vehicle from Woburn Toyota less than a year ago. The purchasing process was great, however, they sold me a car with pre-existing safety issues. I am a single mom with 3 young kids. I asked them for a car that is safe and reliable for my family. I also purchased the additional warranty. When an emergency warning light and airbag light illuminated within the first year of having the car, I took it to toyota to be looked at, since 1. I bought it there, and 2 I purchased the warranty from them. After having my car for almost a week, they told me they could not fix it because the electronic system was too sophicated. Kudos for being honest on that one. The service tech I worked with was very kind and accommodating. He then advised me to take the car to VW. Which I then did. This is when they found proof of water damage and broken wiring. Woburn was made aware on 2 occasions and asked by VW to help assist with the service repairs, once they finally contacted VW (this took an in person meeting, and an email, as well as a weeks time for them to actually call). Given the fact they sold a car that is in fact unsafe to a single mom with 3 kids, they should be held accountable in some way. As I have stated prior, my family has been loyal customers for decades. I choose to use woburn toyota over Ira where my father works, because of my loyalty. I am confident that I will no longer be loyal to this establishment, nor will my family. I have never been treated so awful by a business. The blatant disregard and dishonesty in selling an unsafe vehicle that is intended to transport children is absolutely appalling. Make sure when purchasing a vehicle from them that is not brand spanking new, that you go over it with a fine tooth comb so you don't end up like me. Once you drive that unsafe car off the lot, even if you're not aware at the time, its you who will be in trouble. They will literally tell you, " I don't know what to tell you,, we can't do anything for you. " how about be decent human beings? Or is that too much to ask? More
by SRamos
Employees Worked With
Mike Gilgun
August 11, 2020
If I can give 0 star I would do it ..3 hours to just have a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for s a regular car oil change....the front desk of the service department is horrible especially who is called Belli .I don't recommend to come here for service if your time is valuable the sales department is great other than that go somewhere else... More
by bostonagent77
Employees Worked With
Belly service front desk
January 07, 2020
Home away from home Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in grea Woburn Toyota service department Vincent Reeves is exceptionally great! Every time I went to service my highlander, Vincent has always put in great extraordinary efforts to get things done under tight time constraints. He was THE difference maker in coordinating working crews in person; solve difficult problems to make sure the complex service items were done timely and with the highest quality! Base on last 3 years’ observation, I can see that He is truly friendly, knowledgeable and thoughtful, and truly wanted to help make a big difference for every customer. He gave me and others the great reason to come back all the time and feel confident that we will receive the best service experiences in the country! Thank you Vincent!! More
by Jack Guo
Employees Worked With
Vincent Reeves
January 02, 2020
Worst Business Operations Ever This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its own mistake. I will never go to these people again. I had my car towed to Woburn Toyota on December 19th because the steering wheel was locked and not allowing my car to start. My advisor was Michael (can't recall his last name). He seemed like a great guy who was going to take care of my car. Michael had explained to me that he wasn't sure why my steering wheel was locked: it could be 1 hour of work and a quick fix or 5 hours of work and a lot of money. I told him to proceed with the 1 hour of work. As hours passed the next day, I called multiple times to figure out why Michael hadn't gotten back to me. It turned out that he had gone through with the 5 hours of work without giving me a diagnosis, an estimate, or asking for my approval. On top of that, he said it would cost me almost $900. To say I was not happy is an understatement. I arrived at Toyota and asked what was the issue with my car. Michael said that my car wasn't detecting the key and that the mechanics reprogrammed the whole software (similar to restarting a computer). At the time I was very skeptical of this accusation. My key had worked just fine and definitely wasn't the issue. After arguing with Michael and the Service Manager regarding the teams lack of communication, they finally agreed to sell me the reprogrammed key and charge me for 1 hour of work totaling to $400. I was ok with paying that fee and had moved on. Flash forward to New Year's Eve. I walk to my car after work, and the same issue transpires. STEERING WHEEL LOCKED. I spent New Year's Eve stuck in the parking lot at my work thanks to Toyota. Reasonably furious, I set up an appointment with Toyota of Woburn for January 2nd at 6 am. I called them at 11 am and 1 pm asking for updates. Nobody wanted to reach out to me regarding my car. Finally, I got in touch with a service advisor after hours of waiting for a response. They said that my car needed a new steering wheel lock. Essentially, in my first visit Toyota "reset" my car. It's very similar to unplugging your computer and hoping that this "reset" will fix the issue. They didn't acknowledge the REAL issue with my car which was the steering wheel lock. They charged me $400 to do something that NEVER had to happen. I tried explaining this to my advisor and all he did was argue back and say: "there's no evidence that this issue is related. I have to assume that another issue transpired." They are charging me $500 on top of the original payment. This is the biggest joke of an operation I've ever encountered. Toyota had the chance to right its wrong, but this stubborn firm is NEVER willing to admit its own mistake. Do yourself a favor and never go to Toyota of Woburn. More
by Michael Riley
Employees Worked With
December 21, 2019
Toyota Woburn service department is sucks. I have free oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. oil change service due but they charge me for that.The Service advisor did not tell me I have to pay and he get my sign on the invoice. More
by Amit
Employees Worked With
Richard Woolley
December 10, 2019
UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More
by John
