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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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August 07, 2020

Awesome Experience! Overall visit and treatment was great and working with the service team was a very good experience from a customer standpoint perspective. Keep it up More

by ABATISTE
Recommend Dealer
Yes
Employees Worked With
Darrien Grey
Aug 07, 2020 -

Wolfchase Honda responded

Thank you for you wonderful feedback and for your five star rating. I'm pleased to hear that you enjoyed an awesome service experience and enjoyed dealing with our team. We truly appreciate your business and look forward to serving you and your Honda again.

August 07, 2020

OIl change and tire rotation (B1 service) Nice facility with very friendly service people. I liked that I could drive into the covered area. Service was overall very good. Thanks to the team. More

by East Memphis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 07, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent Oil and Filter change with Tire Rotation. I'm glad to hear that you found our team to be friendly and enjoyed our facility. We recently update our service facility, so it's nice to hear that it's being noticed. We truly appreciate your patronage and look forward to serving you again.

August 07, 2020

Friendly and quick customer service. Sklyar was friendly, helpful, knowledgeable, and provided quick and professional customer service. We called with our issue, he gave us great advice, More

by TRIPSDAD58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave us a 5-star rating. I'm pleased to hear that you had a great experience with Skylar. Skylar has been with us for many years now and always goes above and beyond to make sure our clients are completely satisfied, so I'm happy to see that you recognized his knowledge and friendliness. We truly appreciate your loyalty and look forward to serving you again.

August 07, 2020

Timely. I got right in and get a round trip shuttle with Victoria. A good experience. The service was completed (oil change and coolant flushing) in two ho More

by JANE4160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Jones was at lunch when I got there. Another man checked me in and I do not remember hsi name.
Aug 07, 2020 -

Wolfchase Honda responded

Jane, thank you for choosing Wolfchase Honda for your recent service needs. I'm happy to hear that you found your service experience to be timely and enjoyed the experience. I'm also pleased to hear that everything was explained to you in detail and Kenneth took the time to answer all of your questions. We truly appreciate your business and we look forward to serving you again.

August 06, 2020

Always enjoyable to visit! Love the new service bays. Wait time way too long yesterday for an oil change and tire rotation. Dexter was amazing! More

by LITTLEW
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Wolfchase Honda responded

Thank you for your loyalty and thank you for taking the time to leave us a five star rating. I'm pleased to hear that you always enjoy your visit to our Service Department and especially that you like our newly updated facility. It's comments like this that make the many weeks of construction worth it. I'm sorry to hear you had a longer wait that is expected and will be sure to pass that along to our Service Manager so that he can work to improve on it. We truly appreciate your business and look forward to serving you again.

August 06, 2020

Outstanding Service! My CRV is in excellent condition due to the outstanding service provided by Dexter Alexander and the service technicians at Wolfchase Honda. Dexter c More

by JDaleke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your service history here at Wolfchase Honda. It's great to hear that you enjoy dealing with Dexter. Dexter has been with us since we opened here and always goes above and beyond for each of his customers, so I understand completely how much you trust him and our Service Team. We truly appreciate your loyalty and your 5-star ratings and look forward to serving you again.

August 05, 2020

I always get treated well when I bring my car in to be serviced. Skyler does a great job! I will definitely keep bringing my cars in to be serviced! More

by BANEYJOSH
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2020

My experience was wonderful. Abner was very friendly and knowledgeable. Made the process go smooth and we couldn't be happier with our new car. More

by SHASTANEEDHAM
Recommend Dealer
Yes
Employees Worked With
Bill Thomas, Abner Turner
August 05, 2020

Service dept(ones that takes and brings the car back to you)are very aggressive driving the car on the lot.driving it fast on the lot More

by christianbuan2011
Recommend Dealer
No
Employees Worked With
Dexter Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence, Tony Duggan, Mario Rossi
Aug 20, 2020 -

Wolfchase Honda responded

Thank you for your recent visit to our Service Department and for taking the time to provide feedback regarding your experience. I'm sorry to hear our porter was driving too aggressively while in control of your vehicle and certainly understand how you feel. I have provided a copy of your feedback to our Service Director so that he can speak with the porters about this issue and the importance of safety.. We truly appreciate the opportunity to serve you and again, I apologize for the inconvenience.

August 05, 2020

The check in procedure was not what I expected which led to me almost being over charged. I wasn't shown the inspection results such as tire tread,etc. More

by thanurse78
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
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