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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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February 08, 2020

Finished work in a timely fashion and would use this service department again. Mr Jones was professional and explained what needed to be done clearly. More

by Berskine
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2020

Mixed review The actual service associate who helped me was truly awesome. I did not however enjoy the almost two hour wait from appointment time of 0730 to receiv More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
February 08, 2020

Review Service excellent, but pricing on high end. Value does not equal what price is. Need to consider changing pricing to what market is charging for same More

by millergreg64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 07, 2020

The construction work is messed up! Hard to get in & out. Skylar believed the person who told him they had called me- they didn’t call to tell me my car was ready. This also happened the last time I came in More

by BR100472A
Recommend Dealer
No
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide us with your feedback. We appreciate your business and certainly apologize for the inconvenience caused you while we are in the process of bringing our customers a whole new service facility. While these changes are exciting, the process of getting them completed can be frustrating, so we do understand. I have passed your comments regarding the phone notifications to our Director of Service so that he may review these actions with everyone involved in your service. There is no excuse for you not receiving a call when your services are completed and I apologize that you experienced this same situation last time you were serviced. We truly appreciate your business and are working to get your issue resolved.

February 07, 2020

From the initial drop-off to checkout, this was a great experience. On top of the great service provided by Kenneth Jones, Ms Victoria was kind enough to chauffeur me home as well pick me up once the servi More

by CINDY_FORD
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2020

The service and the service representative were fantastic.My vehicle was serviced, and I was in and out in less than two hours I am very pleased. More

by RUSSFREE462
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2020

Very Pleased Overall good experience. Customer service outstanding. Oil change was done quickly. Dexter went over checklist with me which I liked. Would recommen More

by alfanoralfn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2020

I have used Wolfchase Honda for service since purchasing my CRV in October 2016. I have been very pleased with the service provided and would recommend them. More

by PEG_NEIL
Recommend Dealer
Yes
Employees Worked With
Mike Jones, Tony Duggan
February 05, 2020

I appreciate Dexter and the five star service I get when I visit Wolfchase Honda. Please keep up the good and professional service that you have always given. More

by BJWESTMORELAND
Recommend Dealer
Yes
Employees Worked With
February 05, 2020

The service was great and the price was fair too I am glad to work with Kenneth as he was professional and an excellent customer service representative More

by randall.wakefield
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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