Wolfchase Honda - Service Center

Air conditioner problem My service consultant was extremely helpful and the service department worked diligently to find and solve an elusive problem. I was also assured tha My service consultant was extremely helpful and the service department worked diligently to find and solve an elusive problem. I was also assured that if the problem returned they will again work to fix it. Yes, it's inconvenient to have to take it in, but because Tony was so nice and helpful, it was a better experience. More

The staff was friendly and the service was great I went to get my oil changed for the first time here. The staff were super friendly. The waiting area was comfortable and roomy. The wait was maybe 30 I went to get my oil changed for the first time here. The staff were super friendly. The waiting area was comfortable and roomy. The wait was maybe 30-45 minutes but since the waiting area wasn’t cramped it didn’t really seem all that long. And they were serving their customers free ice cream that day! I was pleased with my visit and I will be returning More

Great Service! The service department is a step above the rest. Staff is very courteous and professional. I wouldn't take my vehicle for service anywhere else! The service department is a step above the rest. Staff is very courteous and professional. I wouldn't take my vehicle for service anywhere else! More

Oil change Service department is always curtious, great service and knowledgeable (Dexter). I do not remember what Dexter last name is. I enjoy that they infor Service department is always curtious, great service and knowledgeable (Dexter). I do not remember what Dexter last name is. I enjoy that they inform you of other problems that need to be repaired while you are waiting. More

Excellent service The service department, specifically Eric and Tony are TOP NOTCH. Kind, friendly, accommodating and fast! They even helped me with my children’s car The service department, specifically Eric and Tony are TOP NOTCH. Kind, friendly, accommodating and fast! They even helped me with my children’s car seats. Scott in sales and Joe Warner are also the reason why I’ve personally had 6 Hondas. More

Always great and trusted customer service! The service manager, Abdul Jones along with his customer service team always take the time to listen to your needs and address them with professional The service manager, Abdul Jones along with his customer service team always take the time to listen to your needs and address them with professional courtesy. Dexter Alexander is always professional, personable, friendly and attentive. More

Excellent Service Went in to get my oil changed and my rims repaired under the warranty. Dropped it off before work, got a phone call that my tires needed to be rotated Went in to get my oil changed and my rims repaired under the warranty. Dropped it off before work, got a phone call that my tires needed to be rotated also a few hours later. Gave the ok and my car was ready before I got done with work. Great experience with informative techs. More

Just continuing the Odyssey Time for new tires so once again I returned to Wolfchase. All of the staff is friendly and explains what is required. Prices are reasonable. I was als Time for new tires so once again I returned to Wolfchase. All of the staff is friendly and explains what is required. Prices are reasonable. I was also grateful for the coupon that was applied and receiving a rebate form. Thanks More

Service Dexter always take care of his customers. He is wonderful to work with. He always offer ways he can assist you. Dexter rocks for Wolfchase Honda! Dexter always take care of his customers. He is wonderful to work with. He always offer ways he can assist you. Dexter rocks for Wolfchase Honda! More

Appointment for no reason During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the serv During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the service center. We had called 1.5-2 weeks in advance to schedule an appointment to have our windshield replaced since we live over an hour away from the dealership (in addition, we had received an email confirming the appointment two days prior to the date of the appointment). We had sent in pictures of the damage to the windshield to help process the warranty for the windshield prior to the appointment per the request of the person making our appointment. When we arrived, there were no notes in the computer as to why we were there, there was no knowledge of the photos we had sent in, the warranty had not been pre-approved, and the person with whom we had scheduled the appointment was not working that day to help troubleshoot the situation. It took over 2 hours for the dealership to "figure something out" and provide us with a loaner vehicle, as our vehicle was going to have to be kept for a minimum of 2-3 days. The replacement windshield had not been ordered, nor was there a replacement on-site. Only after receiving a phone call two days later were we informed that it would be two more days before the windshield would be replaced. Somehow amidst this disorganization, the dealership manager got involved and helped expedite the replacement process. We appreciate that someone from the dealership delivered our vehicle to us to save us the trip of having to drive back to the dealership. However, it should have gone according to what we had been told - by scheduling an appointment, it should have only taken 2-3 hours to have the windshield replaced while we waited. The dealership should have ordered the replacement windshield and been prepared for our appointment, or we should have been notified before the date of the appointment that we would need to reschedule. More