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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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May 24, 2018

Took to long Went in for oil change and tire rotation ended up with transmission fluid change and 2 filters. Took 3 hours. Too long for someone waiting there More

by AFRANKLIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names
May 25, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I understand your comments about waiting and certainly wish you had a lesser wait time. We do provide shuttle service that can take you back to work or back home while your service is being done and pick you up when your vehicle is ready, if this is an option for you in the future. We truly appreciate your business and look forward to serving you again.

May 24, 2018

Great! I was kept informed about my vehicle. I forgot which one of the service managers tht helped me but he was wonderful! Please make sure he knows I appre More

by MSLAMOORE1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
May 26, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding your recent service experience at Wolfchase Nissan. I will make sure Dexter gets a copy of your kind remarks. We truly appreciate your review and your business and look forward to serving you again.

May 24, 2018

Service visit I took my car in to the Wolfchase Honda dealership for an oil change. They did a complete service check and found that I needed to replace my windshie More

by LINDA.F.CARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar, Lea Lawrence
May 26, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your vehicle's recent service. It pleases me to hear that you appreciated the multi point inspection and were able to use your coupons for the purchase. I'm also happy to hear the you found the service time to be efficient. We truly appreciate your business and look forward to serving you again.

May 23, 2018

First Service First oil change in my new 2018 Ridgeline, Wanted the vehicle checked out due 2 concerns with RPMs. Was informed,no loaner cars @ the dealership due More

by WARREN.BOOKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Henderson
May 25, 2018 -

Wolfchase Honda responded

Thank you for taking time to provide feedback about your recent visit to our dealership. We are committed to accommodating customer needs and requests as much as possible and do provide shuttle service to and from work or home for your convenience. Loaner cars are no longer provided, however we can offer alternative transportation through our rental car program. I will pass you comments along to our General Manager for his review and consideration. We truly appreciate your business and look forward to serving you again.

May 23, 2018

Dexter is awesome Dexter Alexander has been my favorite Service Advisor since we moved to Memphis 2 years ago. He has arranged work on short notice, and is always plea More

by Mike G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
May 25, 2018 -

Wolfchase Honda responded

We're glad that Dexter was able to address your service needs and get you taken care of in a pleasant and efficient manner. Dexter is a valuable member of our Service Team and we are lucky to have him on our staff. We truly appreciate your business and look forward to serving you again.

May 23, 2018

AWESOME From the time you drive into the service department, the staff is on point, from friendliness, politeness and being totally professional. Jeff is the More

by qch1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 25, 2018 -

Wolfchase Honda responded

On behalf of our service team, we thank you for allowing us to earn your business. We appreciate you sharing your experience with others and your recognition of Jeff. Jeff has been with us for a long time now and strives to provide truly exceptional service, so I'm happy to see that it is recognized. Thank you for your loyalty and we look forward to serving you again.

May 23, 2018

Excellent customer service Dexter gave me excellent service and he was very polite. When I walked in he had a big smile on his face, he was neatly groomed, just a wonderful deme More

by bsnchez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter
May 25, 2018 -

Wolfchase Honda responded

Thank you for your wonderful review. Dexter is a great individual and is always positive and friendly. He strives to provide excellent service while making our customers feel at home. I will make sure he gets a copy of your kind remarks. We truly appreciate your business and look forward to serving you again.

May 22, 2018

Awesome Service Dexter in the service department is always awesome to deal with! Together with the service team, they have been on target with respect to estimates on More

by KARATZLAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DEXTER
May 25, 2018 -

Wolfchase Honda responded

We appreciate your loyalty and the fact that you took time out of you day to provide a public review! Dexter is amazing and we are lucky to have him on our team. I will make sure he gets a copy of your great review. It's great to hear that you have always found our service to be efficient and awesome to deal with. We truly appreciate your business and we look forward to serving you again.

May 22, 2018

My Review My service advisor, Mr. Dexter Alexander was very knowledgeable and professional. I am pleased with the quality of work I received and the friendlines More

by CAROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter (Service Department)
May 25, 2018 -

Wolfchase Honda responded

On behalf of our entire Service Team here at Wolfchase Honda, we appreciate your business and thank you for taking time to leave feedback. Dexter is a very valuable member of our Service Team, so I'm happy your review gives him great recognition. We thank you for your patronage and look forward to serving you again.

May 22, 2018

No title The best dealership overall in the tri-state area. The service is excellent management is very easygoing the salesman always have a positive outlook o More

by DREEL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Miller, John McCoy, Mike Jones
May 25, 2018 -

Wolfchase Honda responded

Thank you so much for your great review. We appreciate the time and extra effort it takes to provide your feedback. We strongly believe that it's important for the public to hear first hand from our customers about their positive experiences. We strive to ensure that every customer that visits us will recommend us to their friends and family, so it's great to read your comments. On behalf of all your friends here at Wolfchase Honda, we appreciate you and look forward to serving you again.

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