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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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May 07, 2018

Great Service Efficient Service. Staff was friendly. I came early and stayed less than or equal to 2 hours. Staff was eager to do a good job. More

by QCOX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erin in the Service Department
May 14, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave a review about your recent visit to our Service Department. It's great to hear that you found our staff to be both friendly and efficient and eager to please, We appreciate your business and look forward to serving you again.

May 06, 2018

Sunroof Repair They were able to fix my problem and did not over charge for the repair. My only complaint is that there were greesy finger prints on the headliner wh More

by JTHOMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
May 14, 2018 -

Wolfchase Honda responded

Thank you for taking time to leave feedback about your recent windshield repair. I'm glad to hear that you are happy with the service, except for the finger prints that were left. It sounds like Erin has addressed this issue with you, however I am going to give a copy of your comment to our Service Manager so he can cover this topic in their next meeting. We appreciate your business and look forward to serving you again.

May 06, 2018

Great Service I go to Honda frequently for service on my CR-V. They are always friendly and get the job done. I only wait about an hour for an oil change and tire r More

by ASHLEYHIGGINBOTTOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence
May 14, 2018 -

Wolfchase Honda responded

Thank you for our loyalty and for trusting Wolfchase Honda with your vehicle's service. We strive to provide truly exceptional service to each and every customer and we appreciate you sharing positive feedback for others to read. Thank you for your business and we look forward to serving you again.

May 06, 2018

Deceiving! This is in no way the fault of the advisor. But the free oil change for a year pitch is deceiving. 😡 They don't tell you that mileage is a factor More

by SIMSELSIE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lea Lawrence
May 14, 2018 -

Wolfchase Honda responded

Ms. Sims, thank you for your feedback. I researched your record and you did receive three free oil changes during the first year of service on the following dates: 9/14/17, 1/18/18 and 3/05/18. I'm sorry you felt deceived, however we delivered three free oil and filter changes during the first year as expected. We appreciate your business and look forward to serving you again.

May 06, 2018

Oil change was done ina timely manor. I will continue to bring my vehicle to be serviced by Honda certified mechanics. Having coupons would be a big help. More

by GUI6652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A, Lea Lawrence
May 14, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service. I'm happy to hear everything went well and that you found our team to be efficient. We publish coupons on our website, wolfchasehonda.com, under the Service Tab and Service Specials. There is always a variety of discounts offered there. Please visit our website prior to your next service visit and print out a coupon to use, that's why we put them there. We appreciate your business and we look forward to serving you again.

May 05, 2018

Outstanding We’ve been Wolfchase Honda customers for years and would not go anywhere else for service or to buy a vehicle. Don Vickery is an honest and conscien More

by MARY_ANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vickrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
May 14, 2018 -

Wolfchase Honda responded

First and foremost, thank you for you loyalty! Secondly, thank you for taking the time to leave such kind remarks. Both Don and Skylar are long time employees and we are lucky to have them on our team. We truly appreciate your patronage and look forward to serving you again.

May 05, 2018

It was very pleasant, i really appreciated the service . Because Tony the service, tech, was concern, it just made me feel special. Tony made sure it was satisfying, he kept asking me was i ok, or did i need More

by WRIGHTJOANN56Gratefu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in service dept, mike in parts., Abner Turner
May 14, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your vehicle's service recently. I'm happy to hear that Tony made you feel special and made your visit comfortable. Tony is a valuable member of our Service Team and I will see that he gets a copy of your remarks. We truly appreciate your business and look forward to serving you again.

May 05, 2018

Fantastic service Serviced vehicle here since purchase. Consistently outstanding service: Courteous, fast and knowledgeable staff. Actually enjoy going in for my vehicl More

by LYNWELL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Miller
May 14, 2018 -

Wolfchase Honda responded

We love Hondas, and we love to receive reviews such as yours! Thank you for taking time out of your day to leave such positive remarks about our dealership. It's great to know that you enjoy bringing your car in for service and that you find our staff to be professional and friendly. We thank you for your loyalty and look forward to serving you again.

May 05, 2018

Oil change Fast friendly service and exchange my batterie still under warrantee. They called me to inform me of what needed to be done and gave me the cost. More

by beckymoemyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall their names
May 14, 2018 -

Wolfchase Honda responded

Thank you for your 5-star review for our Service Department. I'm happy to hear that you received fast and friendly service and that your battery was covered under warranty. We appreciate your business and look forward to serving you again.

May 04, 2018

Professional Dexter is always very professional and friendly he's always trying to make your customer experience as pleasant and efficient as he can always smiling More

by ANGELIQUE950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter alexander
May 14, 2018 -

Wolfchase Honda responded

On behalf of all of us at Wolfchase Honda, I would like to thank you for sharing this great review about our dealership. We are thrilled that you enjoy dealing with Dexter and grateful to have him on our team. Thank you for your business and we look forward to serving you again soon.

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