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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,766 Reviews

3,766 Reviews of Wolfchase Honda - Service Center

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August 12, 2020

I'm very pleased with the swift service. I came to have an oil change. I failed to make an appointment for my service since I was told that oil changes didn't need a scheduled appointment. St More

by ED ECKSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2020

Dexter is wonderful. He is knowledgeable about the service department. Dexter has always taken care of my car needs. Dexter keep up the good work! More

by mcferrendeborah
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence
Aug 12, 2020 -

Wolfchase Honda responded

Deborah, first and foremost, thank you so much for your loyalty, we appreciate you. I'm happy to see that you recognized the hard work that Dexter puts in for our customers and our dealership. Dexter always goes the extra mile to make sure our customers are taken care of and completely satisfied with the service he has provided. We are lucky to have him on our team. We truly appreciate your business and look forward to serving you again.

August 11, 2020

Brought vehicle in for some recalls,when we got the vehicle back,the technician had created more problems,and the service staff wasn't helpful at accessing the issue with any care or urgency,major inco More

by CKELLUM1110
Recommend Dealer
No
Employees Worked With
Not sure
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit. I'm sorry to hear you had a negative experience as we strive for 100% customer satisfaction. I will contact the Service Director regarding your vehicle and will get back to you as soon as I have more information. Thank you.

August 11, 2020

Excellent The person that checked in my car was great. Service dept. called to tell me what was wrong and the cost. When I was ready to leave, I did not think More

by JANE.CLOUD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don"t know their names
Aug 12, 2020 -

Wolfchase Honda responded

Jane, thank you so much for your feedback. I'm glad you enjoyed working with our staff. I'm also glad to hear that you air conditioner is cooling good. Sometimes the air doesn't get real cold while your vehicle is idling. We truly appreciate your business and look forward to serving you again.

August 11, 2020

Service Department I always receive great service at Wolfchase Honda. Dexter Alexander is the best.... courteous, helpful, friendly and gets the job done for me everyt More

by CTANNER02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Wolfchase Honda responded

Thank you so much for your loyalty to Wolfchase Honda. I'm happy to hear that you enjoy dealing with Dexter so much. He is exactly as you stated, courteous, helpful, friendly and goes above and beyond to serve our customers the way he would like to be served. We truly appreciate your business and look forward to serving you again.

August 10, 2020

sERVICE dEPT I do not know his last name but the guy in the service dept name Dexter Always is just as calm and helpful as you can get. No matter what I need he al More

by shirleyucantbserious
Recommend Dealer
Yes
Employees Worked With
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for your 5 star rating! Dexter is truly one of a kind and we are so lucky to have him on our team. I'm pleased to hear that you enjoy dealing with him and took the time to recognize what a special person he is. Dexter always goes above and beyond to take care of our clients. We appreciate your business and look forward to serving you again.

August 09, 2020

A clean, comfortable and efficiently run department. It was nice to see a familiar face, Asst. Service Mgr. Donnie Fulkerson; the reason for my visit to Wolfchase Honda. This was my first visit to this d More

by skharp12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Fulkerson, shuttle driver
Aug 12, 2020 -

Wolfchase Honda responded

Welcome to the Wolfchase Honda Family, and thank you for the opportunity to serve you. We are so happy to have Donnie on our team and it's great to hear that some of his loyal customers will come visit our team here. I'm happy to hear that you enjoyed your service experience and enjoyed dealing with Skylar. We thank you for your business and look forward to serving you again.

August 09, 2020

I had a great experience during my recent visit to Honda to get my car serviced. Mr. Alexander was more than helpful with helping me to in process, out process, and keeping me informed of the status of my More

by mveals28
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit at Wolfchase Honda. I'm pleased to hear that you enjoyed the service provided by Dexter and found him to be efficient and accommodating. Dexter always strives to provide excellent service while keeping his customers informed of the status of their vehicle. We truly appreciate your business and look forward to serving you again.

August 09, 2020

I keep buying Hondas because of the service department. The service that I receive is always impeccable. I will not use any other service department to work on my Honda More

by MCURTIS1900
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2020

He wasn't professional he doesn't know the basics of a car. If he is new like he said he needs a mentor. Help More

by HERRING_AT
Recommend Dealer
No
Employees Worked With
Darrien Gray
Aug 10, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding your recent service experience. On behalf of our entire Service Team, I apologize that your experience was less than satisfactory. Darrien Gray is new to our Service Department, just like he told you, and I will be sure to pass your comments along to our Service Director so that he can provide him with a mentor and some appropriate coaching. We appreciate your business and we look forward to serving you again.

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