Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Woodfield Lexus
Schaumburg, IL
1,430 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,430 reviews
March 18, 2015
Used Car We shopped high and low for 2006-08 Honda Pilot. This was our 12th one for us to see! My wife and I were trying to find the best one in our price ra We shopped high and low for 2006-08 Honda Pilot. This was our 12th one for us to see! My wife and I were trying to find the best one in our price range. Next time we will come here first. We worked with Mark Demma who was never pushy just gave facts and answered questions. He was amazing to work with, like talking to family. My wife and I look forward to buying our next car from Mr. Demma. I highly recommend Mr. Demma if you are looking for a car. As for the car it was a 2007 Honda Pilot. Naturally you expect issues and just have to deal with in a vehicle of this age. The one they had looked like it came off the showroom floor. They didn't lie when we were told "not every used car goes on our lot we take in". They truly do only sell and present vehicles in amazing shape. After the previous 11 we saw this was the best hands down! If we could afford a new Lexus, or if you can, I wouldn't hesitate to visit this dealer before buying. We wasted so much time visiting other dealers which we have very little with 2 infants! In our situation we bought used but were never treated like lower class, they were extremely nice and caring. It was great experience and memory we will always have. More
by 07HondaPilot
Employees Worked With
March 09, 2015
Returning customer who is very satisfied I have bought my last three Lexus cars from Woodfield Lexus. I return to Woodfield Lexus because they care for the customer and have a nice facility, I have bought my last three Lexus cars from Woodfield Lexus. I return to Woodfield Lexus because they care for the customer and have a nice facility, including service department. I worked with Mark Demma in sales; he is knowledable, professional and easy to work with before and after the sale. I would definitely go back to Mark for my next car as he makes it point to keep in touch periodically. Yasmine in finance was likewise very professioanal and couteous. I have no hesitation in recommending Woodfield Lexus and Mark Demma. More
by Abraham
February 22, 2015
Just What I Would Expect from a Lexus Dealership Clean and professional environment; friendly and knowledgable sales-people; fairly quick process from selection to out the door; nice selection of inv Clean and professional environment; friendly and knowledgable sales-people; fairly quick process from selection to out the door; nice selection of inventory on hand; quick, professional and friendly contracts process; and extras such as an open flow of food and beverages. All things considered, I would say that this dealership is operating exactly as it should. From my experience, it couldn't have been better. More
by DaveJordan
February 17, 2015
Satisfied Customer My experience was not only pleasant but to be honest the best car buying experience I have had in the 46 years of car shopping. The sales staff was ex My experience was not only pleasant but to be honest the best car buying experience I have had in the 46 years of car shopping. The sales staff was experienced, resourceful, followed customer requests, customer satisfaction is high on their list, productive and time conscious. Never regretted going there to purchase this new car. More
by carsonjake
February 17, 2015
Exceptional Service My first experience at Woodfield Lexus wasn't the best. My salesman promised me the world, but gave me little. Lane Gibson (New/Used Sales Manager) wa My first experience at Woodfield Lexus wasn't the best. My salesman promised me the world, but gave me little. Lane Gibson (New/Used Sales Manager) was not pleased with my level of service at all and went beyond want a Sales Manager should do to make my experience worth while. The Owner of Woodfield even gave me a call because he was not thrilled to hear about my experience (now that goes a long way for me)!!!!! It has been over a year and my salesman has left the organization. Lane personally still stays in touch with me via phone and email to make sure my Lexus IS 250 2014 is performing well. I have never had this level of service from buying a car in my life. Cause of the owner, Lane and his team, regardless of what state I am in when purchasing a new Lexus, I will come to Woodfield Lexus. Thanks Woodfield for being exceptional! More
by jonmath141138
Employees Worked With
Ed Vale, Dave Thermen, Lane Gibson
February 05, 2015
I appreciate the superior service and support My service is constantly above average. This is why I return for service and support each time my car needs service. Mandeep was especially courteous. My service is constantly above average. This is why I return for service and support each time my car needs service. Mandeep was especially courteous. More
by LS time
Employees Worked With
Mandeep Mangat
February 03, 2015
450H Service VERY NICE! As always, my service experience was top notch. Fast, courteous and very reliable. While other Lexus dealers may be very good, VERY NICE! As always, my service experience was top notch. Fast, courteous and very reliable. While other Lexus dealers may be very good, the ONLY dealer allowed to work on my car is Woodfield Lexus. I know they will take the best of care of my car. More
by mike weigand
Employees Worked With
Keith Ullberg
January 31, 2015
Exceeded expectations — again! As usual Woodfield Lexus exceeded my expectations. When my GS 350 wouldn't start in my garage, I contacted Ed Vale and he arranged for a Lexus service As usual Woodfield Lexus exceeded my expectations. When my GS 350 wouldn't start in my garage, I contacted Ed Vale and he arranged for a Lexus service car to come to my home. The car arrived within 30 minutes and the problem was quickly resolved with a new battery (provided at no charge under my warranty). More
by Redseven77
Employees Worked With
Ed Vale
January 29, 2015
Professional and easy to work with I contacted Woodfield Lexus regarding trading in my 2012 Camry Hybrid for a Lexus 350. Mark, my salesman, worked hard to find the right car for my bud I contacted Woodfield Lexus regarding trading in my 2012 Camry Hybrid for a Lexus 350. Mark, my salesman, worked hard to find the right car for my budget. I purchased a precertified 2013 ES350 with only 18,000 miles on it and couldn't be happier. The only thing I miss is my great gas mileage on the Camry Hybrid. I highly recommend Mark Demma and the Lexus 350. More
by 280Z
Employees Worked With
January 22, 2015
Car Purchase What a great place to purchase a auto. The sales, service consultant, delivery manager and finance staff are friendly and knowledgeable of their prod What a great place to purchase a auto. The sales, service consultant, delivery manager and finance staff are friendly and knowledgeable of their product. The whole team is very efficient also, More
by Tony
