Woodfield Lexus

The service representative who helped me out when I came in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him the confirmation e-mail and ended up not completing everything I had originally scheduled to be done. While the service on the car was acceptable, the lack of customer service and general civility at the beginning really soured my trip to woodfield lexus. It was a shockingly disappointing service visit as I had previously had excellent interactions with the other employees when purchasing my car. This one experience has really put me off ever wanting to go back to service my car there. More

The Service Department Advisor (Keith Uilberg) and Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When i Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When it failed after 3 years, I brought it in to Woodfield Lexus where they proceeded to tell me that they were going to charge me $45 for the service department to take my battery out and put the new one in. When I told them that all they need to do is test it and I could take it out, they told me that they would have to charge me $45 to test it as well. Seems like they don't want to stand behind their products and just want to get a service charge. This service charge doesn't even include the prorated cost of the battery. When I told the Service Advisor I wasn't happy, he immediately offered for me to talk to the Service Manager. I waited 15 minutes to talk to him. When I did, he didn't bother to get out of his chair and greet me. I had to extend my hand and introduce myself. They proceeded to blame the battery defect on my trickle charger not giving it a strong enought charge or that my alternator was bad. When I asked them to simply check the battery, the Service Manager said he was required by law to check my alternator. I have never heard of such a thing. His attitude along with the Service Advisor's was poor at best. I was so entirely frustrated with their demeanor and attitude. I was shocked by the total lack of customer service exhibited by the Service Department. On a much better note, I would like to commend the Parts Department (Dan and Butch) who were very accomodating and tested my battery for free. The battery was bad and they replaced it. I of course paid my prorata share which I was fine with. Justin also was great when he saw me in the parking lot and asked if he could help carry the battery in for me into the parts department. I would gladly go to the parts department again but I will never set foot in the Service Department again. I am in a service industry myself and was shocked at the lack of customer service and unprofessional attitude displayed by Keith and Don. More

Customer Service: Greg the sales manager was attentive Customer Service: Greg the sales manager was attentive up to the point the sale was consummated. I purchased a certified used Lexus in August 2011 Customer Service: Greg the sales manager was attentive up to the point the sale was consummated. I purchased a certified used Lexus in August 2011 and am still waiting for my rear cargo cover, which was included in the sales photos for the vehicle, but was not available when I drove the vehicle home. I purchased the vehicle late at night and did not have a chance to inspect everything like I normally would. I called Greg the following week and he indicated he would send it to me ... I am still waiting. Maybe when I am long dead it will show up at my doorstep. Given this is a Lexus dealership ... enough said. Overall Experience: The vehicle itself is in great shape .. the price was fair. The service is not what I would expect from a Lexus Dealership. I'd recommend Lexus of Naperville - its worth the drive. More

Great service. The salesperson was prompt and gave me quality input on my options. The sales manager was fair and helped put the deal together. quality input on my options. The sales manager was fair and helped put the deal together. More

i was truly impressed with the professionalism, service, and knowledge of our sales person, Marty, as well as the rest of the Woodfield Lexus team. We were shopping across other luxury brands, and Marty wa and knowledge of our sales person, Marty, as well as the rest of the Woodfield Lexus team. We were shopping across other luxury brands, and Marty was the only sales rep who took the high road when talking about the other brands we were considering, and focused on the Lexus features and benefits, not the pitfalls of other brands. Great buying experience More

We bought our first Lexus, our 9th new car, in September, 2003. We had the best car buying experience in our 37 years of purchasing a new model with the color and options we wanted. Our Sales Consultant ga 2003. We had the best car buying experience in our 37 years of purchasing a new model with the color and options we wanted. Our Sales Consultant gave us the price he quoted and was able to provide us with exactly what we were looking for (2004 ES330) and made no attempt to sell us anything we didn’t want. We were impressed with the professionalism of their service department in 2007 when we had all the belts replaced at 100,000 miles. We live over 400 miles from this dealership, but the trip is worthwhile for major service or when buying a new vehicle. We had tried another, much closer dealership two months ago—BIG MISTAKE. After a very bad experience, we called Marty and got the white 2012 LS460L AWD we were looking for in one day at a better price. The buying experience, along with the very knowledgeable, friendly and professional demeanor of Marty and Terris made the long drive worthwhile to purchase our 10th new car. More

Woodfield Lexus was very straightfoward, courteous, helpful, respectful, and professional. This was by far the best experience my wife and I have had when buying a 'new to us' certified pre-owned vehi helpful, respectful, and professional. This was by far the best experience my wife and I have had when buying a 'new to us' certified pre-owned vehicle. Sales staff, finance dept, and sales delivery associate are top notch. Thank you for a very pleasant buying experience. More

Tonya assisted me the last two times i came in for service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep m service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep my car for an additional two years. Yasmin assisted me with the paperwork for the extension. she was a pleasure to work with. both of these young women are an asset to Woodfield Lexus and their customers. I have dealt with different service writers over the years i've owned a Lexus and found all of them to be professional, considerate and a great to work with. I especially appreciate how well they work within the scheduled time given to you for the work being done. If for any reason the work will take longer than expected, you are informed and offered a loaner. I wouldn't take my car anywhere but Woodfield Lexus. More

The service manager at Woodfield Lexus has a very bad attitude. The owner of this dealership should be out of business for hiring this guy. attitude. The owner of this dealership should be out of business for hiring this guy. More

Great place to bring my car. Service dept is the absolute best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two B best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two BIG THUMBS Up. I also like the free food, although I would include jelly and jam along with the cream cheese for the bagels, and why not have a nice spread during the week instead of just the weekend? Other than that, keep up the great work. Fred Pfeifer More