Woodhouse Buick GMC of Omaha - Service Center

I only go to Woodhouse because I have a warranty and this is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not ta is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not take over 3 hours. I also had to go back with my car in a week because they did not fix my issue and had to wait another 3 hours (with an appointment). After one hour I was told what the issue was and that “it shouldn’t be too much longer” but I still waited another 2 hours. It makes me wonder if the technicians know what they are doing if it takes them that long. I was also told that the “system” said I was dropping off my car when my confirmation email clearly stated I would be waiting at the dealership. I believe the gentleman who told me this was not being honest. Hopefully the issue with my car is now fixed, but it might be too soon to tell. Finally, there is a mask mandate currently in place in Omaha, and almost none of the staff were wearing masks. More

I am not sure how a 59.45 advertised oil change gets to 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how that is possible but did not take the time to debate as I was pressed for time. More

Needed an oil change - done promptly - and they even washed my Jeep - nice little touch. Plus it fit my budget. Appointment was easy to make. washed my Jeep - nice little touch. Plus it fit my budget. Appointment was easy to make. More

Very efficient, explains complicated car maintenance problems, keeps in touch with updates. Very friendly and pleasant to work with, even when we are frustrated with car woes! problems, keeps in touch with updates. Very friendly and pleasant to work with, even when we are frustrated with car woes! More

Great personnel always friendly and personable.When you Great personnel always friendly and personable. When you call with a problem, they get an answer or if necessary set up an appointment to solve the Great personnel always friendly and personable. When you call with a problem, they get an answer or if necessary set up an appointment to solve the problem More

I called to set up appt, one returned message for appt. Dropped off in key drop, I had to call in afternoon for update. Not sure when I would have gotten a call. Dropped off in key drop, I had to call in afternoon for update. Not sure when I would have gotten a call. More

Always great Jeff and everyone takes great care vehicle was done in no time. Oil change and check over been going there for a long time was done in no time. Oil change and check over been going there for a long time More

The service department at Woodhouse is fabulous. Jeff has been my service representative at this place for many years. He treats me as a valued customer and gives me the best advice about my automobile than been my service representative at this place for many years. He treats me as a valued customer and gives me the best advice about my automobile than can be expected. Great visit. More

The website said they would clean my car inside and out that didn’t happen. It was a sloppy mess. I was disappointed to say the least. that didn’t happen. It was a sloppy mess. I was disappointed to say the least. More

It has been a pleasure working w/ Shawn! He communicated thoroughly all the time! Would always recommend them! Thanks Woodhouse & Shawn for going above and beyond to make sure I was taken care of! 😊 thoroughly all the time! Would always recommend them! Thanks Woodhouse & Shawn for going above and beyond to make sure I was taken care of! 😊 More