Woody Anderson Ford

Great customer service, honest and genuine Brian Cantley at Woody Anderson Ford. Pleasure working with you sir. at Woody Anderson Ford. Pleasure working with you sir. More

Service Dept sucks. Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared, then the advisor told me they would start with a major tune-up and the go from there.....I said no just want the check engine light issue fixed and that my routine service is up to date. He then told me my appt was just a place in line to drop.off my car. When I made the appt over 1 week ago. I stated I would need to wait for it. Advisor told me person answering the phone (I was supposedly transferred to an Advisor when I made the appt) has no idea about service, they simply answer the phone!!!! Code says its an emission sensor...... They say I have to leave the car, but they cannot give you a time line for repairs..... Save yourself the hassle and go to a reputable dealer for service.!!!! More

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining! More

I wish I could leave zero stars for my experience with Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sun Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sunroof repair, axle replacement, and after FINALLY getting my car back, an A/C issue—then only to break down less than a week later. To make matters worse, even one of their loaner cars broke down while I was driving it making me miss a Christmas lunch for my job. I was nearly hit on Madison Boulevard when the car suddenly stopped in the middle of the road. That should have been my first sign to take my car elsewhere, but unfortunately, I trusted them to do the right thing. When I broke down two hours from home on my way to a work training, I called them hoping for some responsibility, accountability, or at the very least, basic empathy. Instead, they refused to help even though my engine was under a 3-year, 50,000-mile warranty, they wouldn’t even confirm whether they would cover a $900 repair—caused by their own negligence. This dealership kept my car for months, yet failed to properly connect key components. When I needed them the most, when you could get them to answer the phone, they would say “oh we will call you back with an update” they never did. Then just straight up ignored calls from another Ford dealership (Long-Lewis of Alabaster) that was advocating for me. They failed to follow up, to take responsibility, and left me stranded. I will never trust them with my vehicle again, and I strongly warn others to take their business elsewhere. In fact, if you’re reading this, do yourself a favor and make the trip to Long-Lewis of Alabaster. It may be farther down the road, but I promise you—they will go the extra mile for you, unlike these folks. As in, they TOOK CARE of the cost of this repair and Lailah personally delivered my car to me (I had to return my rental to HSV airport) and she made it to where I didn’t have to drive all the way back to Alabaster to get my car or pay the $1200 tow to get it home. Big shoutout to Lee Carter, Kenny Bateman, and Daniel Toole for being the absolute worst example of customer service I have ever encountered. Rude, dismissive, and downright awful to not even call to make sure I was okay - I can tell you mentally I was a mess —they didn't even care that they left someone stranded due to their team’s negligence. More

Poor service department serviceing Ford F150 5. 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed. More

Over the years I have purchased 6 vehicles at Woody Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sa Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sale has been outstanding. My husband and I both agree for some reason this time we have been very high maintenance and not one time has Daven hesitated to give us world class customer service. It maybe we are just getting older, and this new technology takes some getting used to. Either way Daven and the entire Woody Anderson family have been supporting us the entire way. We stopped in again yesterday a month after our purchase, and they were happy to see us and still as helpful as the day we purchased our vehicles. Thank you so much for the excellent service!! More

My 2018 Ford F150 developed a significant problem when the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to speak to. He kept saying "just tow the truck in". Right. I was 25 miles away in another town and the business was closing its gates in 30 mins. The man was no help and did not offer to tell me how I could fix the issue. I asked him to please "Google" it and see if there was a solution. He refused and said "tow the truck". He left me hanging on the phone for five minutes saying he would "ask someone". I finally hung up as he obviously was not going to help. My wife sent me a YouTube link on how to disassemble the steering column housing easily and pull the solenoid interface switch. It worked. I called first thing in the morning for an appointment to repair and was told 4 MONTH WAIT!!!!!! TOTALLY UNACCEPTABLE!!! I've had problems with Woody Anderson before and even with an extended warranty, it is worthless. I would NOT recommend this dealership to anyone. Unfriendly and totally unhelpful service. More

I purchased a CPO Ford Expedition from Woody Anderson Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the end of January 2024, just 2 months after my purchase, I was left stranded as my newly purchased SUV would not start. I was unable to get my children from school and missed work obligations handling the situation. I reached out to the dealership for help and was told that the car had been sending code to the dealership through their Oasis system since December. The code that was sent to them indicated that the SUV had a voltage issue, but I was NEVER notified of this issue! The resolution they provided was the battery was not the original and it was not hooked up correctly. That seemed odd to me, so I questioned why it ever started if it was not hooked up correctly and got no direct answer. With no background in vehicle mechanics and knowing I purchased a CPO SUV, I trusted the diagnosis and repair from Woody Anderson Ford. I was told I was good to go and though disappointed, I understand that things happen. Just 2 months later, at the beginning of April, AGAIN my car would not start. After only 5 months of ownership, I was again left stranded. So thankful that I was at least not out of town, which was the plan for the weekend for a family event in Atlanta. This time I was told that there were misfire codes sent to the Oasis system. Again, I had no clue or notification of these issues or codes. After almost 2 weeks in the service department, I was told that the gear shift module was bad and that the car could not tell that I was in park and thus would not start. They replaced the gear shift module and assured me that all issues were resolved. I was very uneasy after this repair. Now twice, in less than six months, I was stranded, unable to get my children and inconvenienced with work obligations. Again, I was fortunate to have been stranded during daylight and in safe locations in the city. I realize that the situation could be much different, and my children and I could be stranded anywhere, anytime. This persistent issue in such a short time and the thought of my family’s safety pushed me to consider trading my vehicle. I was assured by the dealership that the car was not a lemon as they would never have certified a car with known issues. I had added only 6,000 miles to the vehicle, so it now had approximately 17,000 total miles. I questioned the value of the trade-in, and I was told they would give $9,000 less than the price paid for it just 5 months prior. I was very disappointed, discouraged, and hopeless by the financial barrier and I could not move forward and take that type of loss on my vehicle. So, for the second time, I left Woody Anderson Ford with the assurance that my vehicle had been repaired and should not repeat this issue. Today, less than three weeks after receiving my vehicle back, I found myself stranded again with the same problem. At this point, I am beyond frustrated. I feel that I did all the right things, especially in purchasing a CPO vehicle from a very reputable dealership. I have NO confidence in the information that I have received so far. I have no confidence in the vehicle that I purchased, and most sadly, I have no confidence that I can safely transport my family anywhere. I, therefore, write this comment from two perspectives, one as a consumer and also as a service provider. I deal in customer service daily, and I would never want someone to feel this way: misled, misinformed, and exploited. I strive to meet the needs of customers and treat them fairly. So far, I feel that I have been failed on both accounts. I do not have a reliable vehicle that the CPO designation should provide, and when seeking a trade-in, the offer was well below expectations and did not show good faith in rectifying the situation. I share this experience to give future buyers More

My experience at Woody Anderson Ford was nothing short awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found wh awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found what i wanted at Woody Anderson. Melanie Henderson did a wonderful job of helping me purchase the f 150 i have been looking for. Everyone was completely open and honest and did not try to charm me into paying for Dealer add-ons that i did not want or need. It was well worth the drive from Southeast Louisiana to Huntsville Alabama to secure my F-150. The truck is awesome and i just love it. I was very specific on what i wanted and Woody Anderson had my truck. Thank you all for a no-nonsense experience. More

Friendly and very accommodating folks. Salesman Ryan picked me up at the airport, explained all the features of the truck and has been quick to answer and resolve all my follow up question Salesman Ryan picked me up at the airport, explained all the features of the truck and has been quick to answer and resolve all my follow up questions / concerns. More