Woody Anderson Ford

I am providing an update to my previous reviews because this situation continued to escalate, and I feel it is important for others to understand the full experience my family and I have had with Woody And this situation continued to escalate, and I feel it is important for others to understand the full experience my family and I have had with Woody Anderson Ford. From the beginning of this process, I have experienced ongoing issues, stress, and hardship. If you follow my reviews from the original repair situation until now, you will see the timeline of everything my family has been put through. What should have been a situation handled with communication and customer care has turned into an absolute nightmare. Throughout this entire process, I have maintained constant communication with Woody Anderson Ford. I never avoided their calls or messages, refused to cooperate, or attempted to keep their loaner vehicle. When they requested the return of their loaner, I communicated clearly that I was not available that day due to prior obligations. I asked if I could return the vehicle the following Tuesday, and I was told that was okay. I was also told that law enforcement had been notified not to pursue anything further. Despite all of this communication, I was treated as though I was stealing or hiding their vehicle, neither of which was true. I never hid their vehicle. I park my vehicle in a garage every single day for safety and security, and that was unfairly interpreted as me trying to conceal it. I immediately clarified that I would never do something like that. The reality is that I was communicating the entire time and was already making arrangements to return the vehicle. The most traumatic part of this entire situation was what happened when law enforcement became involved. I was held at gunpoint, placed in handcuffs, and put into the back of a vehicle while my children were present. I was genuinely afraid for my life. My toddlers witnessed their mother being treated as though she was a criminal, despite the fact that Woody Anderson Ford was aware that I was communicating with them and that I was returning their vehicle. As a mother, having my children witness that was one of the most terrifying and heartbreaking moments of my life. They were frightened and mortified, and I will never forget the fear they experienced seeing me taken away from them. This was an experience that could have been prevented with better communication and understanding. What has been most disappointing is the complete lack of empathy, accountability, or remorse shown afterward. I have not felt heard or supported throughout this process. Instead of acknowledging the trauma this caused my family, I feel like my concerns have continued to be dismissed. I understand businesses have policies, but customers also deserve respect, communication, and compassion. I was a customer trying to resolve a situation and communicate openly, not someone trying to avoid responsibility. This entire experience has caused significant stress and hardship for me and my family. I hope Woody Anderson Ford takes the time to review how this situation was handled so that no other family has to experience the fear, frustration, and emotional distress that we have endured. What is heartbreaking is that this entire situation started from something so simple: I trusted a dealership to repair my vehicle and believed I was working with professionals who would help me get back on the road. I never imagined that trying to get my vehicle fixed would turn into one of the most traumatic experiences I have ever lived through. I came to Woody Anderson Ford expecting communication, honesty, and a resolution. Instead, this situation has caused my family and me an unimaginable amount of stress, fear, and hardship. Looking back, I truly wish I had never gotten involved with this dealership, because the experience has left a lasting impact on my family that goes far beyond a vehicle repair. More

Schedule an Oil Change, Rotate Tires and Balance. Dropped my vehicle off Friday morning at 9:30 AM at their Madison store.. Later that afternoon I stopped back to pick up my truck, and asked if every Dropped my vehicle off Friday morning at 9:30 AM at their Madison store.. Later that afternoon I stopped back to pick up my truck, and asked if everything was done? Yes...Then I replied: What about the tire balance? I was told didn't do it. The guy checking me out said that would have been $90.00...okay. However, I told you I wanted it done. When I left there shaking my head, I called the main Woody Anderson store in Huntsville and told the Service guy what happened. Plus my truck wheels are shaking from being out of balance. So they scheduled me for Saturday morning at 10 AM and they were picking up my truck. Roughly 10:45 AM no one has showed up yet. So I called, and was told we will call you right back. They did at 12:34 while I was tied up with my own customers. So I called back around 1 PM to see what is going on. The Service Mgr said I don't know what happened. I have texted messages from Woody Anderson stating they were picking up my truck at a certain time. So now I will call Firestone in Madison to take of the problem. Bottom line they could care less. So if you want to be lied to, by all means this is the place to go. This will be my last Ford Raptor I'll ever purchase from them. They can stick their Free Oil changes too. More

TL;DR: A simple repair turned into a month-long ordeal due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A s due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A simple service appointment for my truck turned into a 30-day ordeal, and it's still not resolved. The communication has been abysmal. After being told my truck would be ready several times, I had to repeatedly follow up with my service advisor, only to be told the same thing again. It wasn't until I pushed for answers that he finally admitted a technician broke a part and the replacement is on a nationwide backorder. On top of the delay, the service department failed to perform two essential technical service bulletins (TSBs) specific to my VIN. They also repeated a repair for a recurring issue that has already failed twice before. When I finally escalated the situation and reached the service manager, he promised to follow up with me in two days, but it's been three days and I still haven't heard from anyone. The lack of communication and accountability is shocking. This dealership has shown a complete disregard for my time and has repeatedly failed to provide the most basic level of customer and technical service. I cannot recommend this place to anyone. More

I bought a 2024 F150 truck in December from them. BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so long that they would take me home and deliver the truck SECOND MISTAKE When they delivered it and I checked it over every piece of window molding looked like someone took a knife to it. I had to take it back and 3people told me they do 30-50 cars a day and this has never happened, So I am to believe an average of 2500 cars a week and mine is the only one that has ever been damaged. First LIE Then they set up Wednesday for me to drop it off. They call and say 2 parts are wrong but they will have them in the morning and will deliver my truck to me..SECOND LIE Of course it never was delivered so I go to work at 7 AM expecting to have it delivered.that Friday Come home around 5 and no truck.. I called and theres no way for them to deliver so I must get up extra early to drive over there in the morning to get my truck and still get to work on time. I have given some guys a hard time this evening and it is not their Fault. The liar is Megan in the body shop. The only thing good about this experience is I have learned my lesson and have found someone else to do my maintenance and any repairs that may come along, Being honest is the mark of a good and trustworthy business MEGAN is a LIAR and I will tell everyone I come in contact with ....DO NOT BUY FROM WOODY ANDERSON FORD More

Great customer service, honest and genuine Brian Cantley at Woody Anderson Ford. Pleasure working with you sir. at Woody Anderson Ford. Pleasure working with you sir. More

Service Dept sucks. Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared, then the advisor told me they would start with a major tune-up and the go from there.....I said no just want the check engine light issue fixed and that my routine service is up to date. He then told me my appt was just a place in line to drop.off my car. When I made the appt over 1 week ago. I stated I would need to wait for it. Advisor told me person answering the phone (I was supposedly transferred to an Advisor when I made the appt) has no idea about service, they simply answer the phone!!!! Code says its an emission sensor...... They say I have to leave the car, but they cannot give you a time line for repairs..... Save yourself the hassle and go to a reputable dealer for service.!!!! More

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining! More

I wish I could leave zero stars for my experience with Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sun Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sunroof repair, axle replacement, and after FINALLY getting my car back, an A/C issue—then only to break down less than a week later. To make matters worse, even one of their loaner cars broke down while I was driving it making me miss a Christmas lunch for my job. I was nearly hit on Madison Boulevard when the car suddenly stopped in the middle of the road. That should have been my first sign to take my car elsewhere, but unfortunately, I trusted them to do the right thing. When I broke down two hours from home on my way to a work training, I called them hoping for some responsibility, accountability, or at the very least, basic empathy. Instead, they refused to help even though my engine was under a 3-year, 50,000-mile warranty, they wouldn’t even confirm whether they would cover a $900 repair—caused by their own negligence. This dealership kept my car for months, yet failed to properly connect key components. When I needed them the most, when you could get them to answer the phone, they would say “oh we will call you back with an update” they never did. Then just straight up ignored calls from another Ford dealership (Long-Lewis of Alabaster) that was advocating for me. They failed to follow up, to take responsibility, and left me stranded. I will never trust them with my vehicle again, and I strongly warn others to take their business elsewhere. In fact, if you’re reading this, do yourself a favor and make the trip to Long-Lewis of Alabaster. It may be farther down the road, but I promise you—they will go the extra mile for you, unlike these folks. As in, they TOOK CARE of the cost of this repair and Lailah personally delivered my car to me (I had to return my rental to HSV airport) and she made it to where I didn’t have to drive all the way back to Alabaster to get my car or pay the $1200 tow to get it home. Big shoutout to Lee Carter, Kenny Bateman, and Daniel Toole for being the absolute worst example of customer service I have ever encountered. Rude, dismissive, and downright awful to not even call to make sure I was okay - I can tell you mentally I was a mess —they didn't even care that they left someone stranded due to their team’s negligence. More

Poor service department serviceing Ford F150 5. 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed. More

Over the years I have purchased 6 vehicles at Woody Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sa Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sale has been outstanding. My husband and I both agree for some reason this time we have been very high maintenance and not one time has Daven hesitated to give us world class customer service. It maybe we are just getting older, and this new technology takes some getting used to. Either way Daven and the entire Woody Anderson family have been supporting us the entire way. We stopped in again yesterday a month after our purchase, and they were happy to see us and still as helpful as the day we purchased our vehicles. Thank you so much for the excellent service!! More