Woody Anderson Ford

I purchased a CPO Ford Expedition from Woody Anderson Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the end of January 2024, just 2 months after my purchase, I was left stranded as my newly purchased SUV would not start. I was unable to get my children from school and missed work obligations handling the situation. I reached out to the dealership for help and was told that the car had been sending code to the dealership through their Oasis system since December. The code that was sent to them indicated that the SUV had a voltage issue, but I was NEVER notified of this issue! The resolution they provided was the battery was not the original and it was not hooked up correctly. That seemed odd to me, so I questioned why it ever started if it was not hooked up correctly and got no direct answer. With no background in vehicle mechanics and knowing I purchased a CPO SUV, I trusted the diagnosis and repair from Woody Anderson Ford. I was told I was good to go and though disappointed, I understand that things happen. Just 2 months later, at the beginning of April, AGAIN my car would not start. After only 5 months of ownership, I was again left stranded. So thankful that I was at least not out of town, which was the plan for the weekend for a family event in Atlanta. This time I was told that there were misfire codes sent to the Oasis system. Again, I had no clue or notification of these issues or codes. After almost 2 weeks in the service department, I was told that the gear shift module was bad and that the car could not tell that I was in park and thus would not start. They replaced the gear shift module and assured me that all issues were resolved. I was very uneasy after this repair. Now twice, in less than six months, I was stranded, unable to get my children and inconvenienced with work obligations. Again, I was fortunate to have been stranded during daylight and in safe locations in the city. I realize that the situation could be much different, and my children and I could be stranded anywhere, anytime. This persistent issue in such a short time and the thought of my family’s safety pushed me to consider trading my vehicle. I was assured by the dealership that the car was not a lemon as they would never have certified a car with known issues. I had added only 6,000 miles to the vehicle, so it now had approximately 17,000 total miles. I questioned the value of the trade-in, and I was told they would give $9,000 less than the price paid for it just 5 months prior. I was very disappointed, discouraged, and hopeless by the financial barrier and I could not move forward and take that type of loss on my vehicle. So, for the second time, I left Woody Anderson Ford with the assurance that my vehicle had been repaired and should not repeat this issue. Today, less than three weeks after receiving my vehicle back, I found myself stranded again with the same problem. At this point, I am beyond frustrated. I feel that I did all the right things, especially in purchasing a CPO vehicle from a very reputable dealership. I have NO confidence in the information that I have received so far. I have no confidence in the vehicle that I purchased, and most sadly, I have no confidence that I can safely transport my family anywhere. I, therefore, write this comment from two perspectives, one as a consumer and also as a service provider. I deal in customer service daily, and I would never want someone to feel this way: misled, misinformed, and exploited. I strive to meet the needs of customers and treat them fairly. So far, I feel that I have been failed on both accounts. I do not have a reliable vehicle that the CPO designation should provide, and when seeking a trade-in, the offer was well below expectations and did not show good faith in rectifying the situation. I share this experience to give future buyers More

My experience at Woody Anderson Ford was nothing short awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found wh awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found what i wanted at Woody Anderson. Melanie Henderson did a wonderful job of helping me purchase the f 150 i have been looking for. Everyone was completely open and honest and did not try to charm me into paying for Dealer add-ons that i did not want or need. It was well worth the drive from Southeast Louisiana to Huntsville Alabama to secure my F-150. The truck is awesome and i just love it. I was very specific on what i wanted and Woody Anderson had my truck. Thank you all for a no-nonsense experience. More

Friendly and very accommodating folks. Salesman Ryan picked me up at the airport, explained all the features of the truck and has been quick to answer and resolve all my follow up question Salesman Ryan picked me up at the airport, explained all the features of the truck and has been quick to answer and resolve all my follow up questions / concerns. More

We are very satisfied with our recent purchase with Woody Anderson Ford. Everyone there was very kind and attentive. Especially our salesperson Joe Neuheisel! He helped us from the moment we arrived, answere Anderson Ford. Everyone there was very kind and attentive. Especially our salesperson Joe Neuheisel! He helped us from the moment we arrived, answered all our questions and made the process easy and fast! More

Just called the service department on Dec 15 for my Mercury Milan Hybrid. When I described how my car responded to the recent cold snap down into the 20s by shuddering violently during acceleration and Mercury Milan Hybrid. When I described how my car responded to the recent cold snap down into the 20s by shuddering violently during acceleration and by the gasoline motor straining to pick up speed, the service department gave me a first available appointment date in March of next year. It is probably not a coincidence that the weather will be warmer by then and so they won't be able to replicate what the car is like after a night in a cold garage. I think they have seen this problem before and don't want to deal with it. It is interesting that I have had the car for 13 years (only 70k miles) and this problem has never happened before until after a couple of recall items were done to it last summer at the same service location. More

Good need work on taking car to customer did not know whoe contact with name whoe contact with name More

Love my new ford bronco! ! Thank you Woody Anderson Ford and staff for your hospitality, everyone we saw or spoke to was so kind!!A very speciial shout out to Joel Cessa, our ! Thank you Woody Anderson Ford and staff for your hospitality, everyone we saw or spoke to was so kind!!A very speciial shout out to Joel Cessa, our sales consultant for such a wonderful buying experience!! From the moment my husband and I arrived until we drive away, Joel was there for us! He spent the extra time answering questions and showing us how everything worked! Highly recommend visiting Woody Anderson Ford and speaking with Joel if you’re ilooking to buy!! #onehappycustomer, Kim Barnes More

From the minute I walked in to Quick Lane, Joe Helton, met me with immediate and cordial customer service. Joe represented Woody Anderson Ford in a highly competent and professional level. Credit also met me with immediate and cordial customer service. Joe represented Woody Anderson Ford in a highly competent and professional level. Credit also needs to be given to the tech Dave Membreno for his consciousness in servicing my F150 in an expeditious technical manner. These are the reasons that I keep returning to Ford….as plainly witnessed….that the whole staff treated ALL customers with respect and dignity…regardless of the vehicle issues…..Ford truly “ Walks the Talk” on customer service. Thank you, Lawrence Pavese 2567466506 More

We drive from Pulaski, TN to have all of our maintenance and service work done at Woody Anderson due to the excellent customer service and attention to detail that we have received - there is a dealership i and service work done at Woody Anderson due to the excellent customer service and attention to detail that we have received - there is a dealership in our town, but we do not think twice about driving to another state bc of the exceptional treatment we have received from Woody Anderson. More

Joseph Helton my service advisor, did an excellent job. He’s personable, professional, and a asset to Woody Anderson Ford. He’s personable, professional, and a asset to Woody Anderson Ford. More