Woody Anderson Ford

Customer service non existent after sale is finalized Was a pleasant experience up until the sale was finalized. Had agreed to some extra accessories, which were stipulated in the contract, and still have Was a pleasant experience up until the sale was finalized. Had agreed to some extra accessories, which were stipulated in the contract, and still haven't heard back from the salesman after almost 3 weeks. Left messages, sent emails, and finally managed to speak to the salesman who assured me he would look into what the problem was. Waited over the weekend and called back and was transferred to the accessories department when I explained my predicament. John in accessories was extremely helpful, 5 star, but informed me that the salesman never contacted them when he told me he would. Would probably buy another car from Woody Anderson, but definitely would use another salesman. More

I was able to purchase two New vehicles from Daniel Lopez My experience was great. Daniel bent over backwards to find the vehicles my wife and I wanted. He ensured that our needs were met before we left the My experience was great. Daniel bent over backwards to find the vehicles my wife and I wanted. He ensured that our needs were met before we left the dealership. More

Awesome car buying experience My wife and I went to buy an Explorer we saw online so we called ahead to make sure it was available when we got there. When we arrived it was pulled My wife and I went to buy an Explorer we saw online so we called ahead to make sure it was available when we got there. When we arrived it was pulled up front and they promptly looked at our car for its trade in value. After a few negotiations and very little time we drove out with out new Explorer. Quentin did an awesome job as did the finance department. More

Experience Stephanie was very helpful with purchasing our first new car. She went above and beyond to make sure we were satisfied. I recommend her to anyone. Stephanie was very helpful with purchasing our first new car. She went above and beyond to make sure we were satisfied. I recommend her to anyone. More

Best experience ever I dreaded going to any dealership but this was the easiest and best experience ever. We will be back for our next new or used car. I dreaded going to any dealership but this was the easiest and best experience ever. We will be back for our next new or used car. More

Very accommodating Let’s face it, nobody REALLY enjoys buying a new vehicle. However these folks always make it as easy and painless as possible. We've purchased 2 vehic Let’s face it, nobody REALLY enjoys buying a new vehicle. However these folks always make it as easy and painless as possible. We've purchased 2 vehicles here so far and have never felt badgered or forced into doing something we didn’t want to do. We’ve also had all of our service done here and they’ve done a good job so far. More

Home of 0 Star Service Home of the 5 Star Experience - that is laughable! I would say it is the Home of the Worst Customer experience in Huntsville! I have purchased 2 veh Home of the 5 Star Experience - that is laughable! I would say it is the Home of the Worst Customer experience in Huntsville! I have purchased 2 vehicles with Ford and brought both in for simple service appointments (oil change and tire rotation) only to get both vehicles back with damage. My brand new F350 was backed into something damaging the tailgate - which they did fix. My Ford Focus RS wasn't so lucky. They damaged all 4 rims - leaving them with scratches and chips. They agreed to replace them - it took over a month but they did replace 2 not 4 as originally told they would. After a couple of calls and emails - we got those replaced. On this trip - they damaged the valve stems and replaced with ones too small. The tires kept loosing air and we had to bring it back. They again scratched and damaged 2 rims and when replacing the valve stems - used mismatched ones. I set up a meeting with Scott Cox and Bobby White to look at the car and decided on a way to fix it. We agreed on replacement of 1 rim (one with a chip) and all valve stems to be identical - yet when we pick up the car. They replaced the wrong rim and none of the valve stems had been replaced. Scott refused to talk to us and walked off leaving us standing there. If you call that a 5 Star Experience - then maybe their claim to fame is correct. More

Not the 5 star they clam Simple oil change turned in to months of trying to get them to fix what they damaged. So I dont understand how they came up with a 5 star rating. Simple oil change turned in to months of trying to get them to fix what they damaged. So I dont understand how they came up with a 5 star rating. More

Beautiful and professional dealership & service department Whether your buying a new vehicle or servicing the one that you own, the experience is exceptional! I purchased a new F350 and love it! Whether your buying a new vehicle or servicing the one that you own, the experience is exceptional! I purchased a new F350 and love it! More

Outstanding customer service Ryan has served my wife and I well. He understood my family need and explained at an even level. Excellent in direct communication as his Desiree’s to Ryan has served my wife and I well. He understood my family need and explained at an even level. Excellent in direct communication as his Desiree’s to me our needs More