Woody Anderson Ford

The salesman (Mr. Jim Sigle) kept me informed every step of the way on the status of the vehicle I ordered. Once my 2013 Boss 302 arrived, Jim gave me a vehicle orientation and ensured I was totally famili of the way on the status of the vehicle I ordered. Once my 2013 Boss 302 arrived, Jim gave me a vehicle orientation and ensured I was totally familiar with operations/onboard equipment. Furthermore, he followed thru with calls approximately once a week to ensure I was totally satisfied and always asked if I had any questions/concerns. The follow-on SYNC orientation (~ 1hr) was especially helpful and in my opinion, was a service above and beyond the responsibility of the dealership. The General Manager, as well as Department Directors, were introduced to the class. Each appeared generally concerned for attendees 'satisfaction' with their new vehicles and the dealership in general. Woody Anderson Ford is definitely a 'top-notch' organization where Customer Service (after the sale) seems to be a top priority. More

Well let's say when I came to Jim I knew I would be a special case. I needed another vehicle to fit my single mom budget annd also work thru negative equity. Jim's many years of expertise made that happe special case. I needed another vehicle to fit my single mom budget annd also work thru negative equity. Jim's many years of expertise made that happen. I've never experienced customer follow up like jim does. Everyone I met @ Woody Anderson makes the customer feel important. What a level of difference!! Tammy More

I am pasting the email i sent to Jason after the deal was done and all actions items completed. Jason I would like to thank you for the experience. This is the first time I’ve made a vehicle purchase done and all actions items completed. Jason I would like to thank you for the experience. This is the first time I’ve made a vehicle purchase from Woody Anderson Ford and I am very impressed. You are well aware of all of the things that you took care of for me and there was zero hassle with any of your staff that I came in contact with. That’s something that really matters to me. I’m accustomed to being treated as though it’s a privilege to do business with dealership or to even get some of their time to answer a few questions. I honestly cannot think of anything that could have been handled better. I would say that you folks have a pretty good handle on what it means to provide real customer service! The details: Jason for the sales experience and personal care. Kristin for the fast and efficient paperwork process. She had everything ready to go when I walked in. Carey the service manager for the quick resolution and expert advice. Don at the sales tower for direct responses without the political correctness. It didn’t take long to settle on a final price. Kim in the service department for owning my issue until I got to where I needed to be, even though I should have been speaking with the PDI professional. Tiffany, the PDI professional, for being thorough and accommodating every request I had. Clay in the sales department for letting me know about all of the standard service offerings and usual items that are completed on your used / CPO inventory. Last is Katie. If you’ve got pay a bill, at least it came in the form of service with a smile. Thanks More

I have been dealing with George Kostakis for many years. In July 2012 I was in the market for a used truck and I turned to George knowing the customer service I would receive. I emailed George with some sto In July 2012 I was in the market for a used truck and I turned to George knowing the customer service I would receive. I emailed George with some stock numbers and advised him when I would be in town. Upon my arrival George had the keys and vehicles out front. We made a few test drives and he could answer any questions I had of any of the vehicles. George is always friendly and courteous making your vehicle shopping experience a pleasure. I'll always recommend George to friends and family. More

I had an exceptional ecperience at Woody Anderson Ford. Everyone was friendly and very helpful. Sally Rochelle was the best sales person I have encountered in quite a while. Sally was easy to talk to and Everyone was friendly and very helpful. Sally Rochelle was the best sales person I have encountered in quite a while. Sally was easy to talk to and understood my situation. She found the right car and was able to give me the best deals. She took special care to help with my 92 year old mother-in-law who waited while I finished all the paperwork. I love my Fusion and would recommend Woody Anderson Ford and Sally Rochelle to anyone looking for a new car. More

My husband and I where out driving around looking for a car and we came to Huntsville. Woody Anderson Ford was the first place we seen so we stopped. We knew that the 2012 Ford Fusion was what i was wantin car and we came to Huntsville. Woody Anderson Ford was the first place we seen so we stopped. We knew that the 2012 Ford Fusion was what i was wanting. Jason Chicosky came out to greet us and was very helpful in answering all of the questions my husband had,and if he didnt know the answer he went right then and found out. I think he knew i didnt want to leave without this car so we started the paperwork and was introduced to Aaron Looney the financial manager who was also a very pleasant man that helped to get us the price we wanted and the payments we needed. it was getting very late and he ask did we want to come back Monday and finish up and we said that would be fine.then Jason handed me a set of keys.I was like what are these for? and he said its your car drive it home!!!(ONE VERY HAPPY WIFE)!! the experince with both of these gentleman was very stress free and a pleasure to work with..We would recommend Woody Anderson Ford and Jason and Aaron if you want to have a stress free buying experince.. we walked away with the car i wanted 2 ink pens that i wanted from each of them.. Sincerly, James and Sharron Sisk More

Previous to September 2012 my only contact with Woody Anderson had been with the oil change facility. We had our first and only Ford and my wife was in Alabama visiting our daughter when it was time for Anderson had been with the oil change facility. We had our first and only Ford and my wife was in Alabama visiting our daughter when it was time for the first service. My wife came back to Kentucky talking about her "oil change" experience. When it was time for the second oil change I was in Huntsville. I have been in the gasoline/diesel fuel/motor oil distribution business all my adult life. I have been involved with many auto service facilities. As was true with my wife, I was impressed with people and facilities at the Woody Anderson oil change facility. The donuts were good too. My daughter still some kind of business with the company and would talk about how nice everyone was and if I bought another Ford I should but it at Woody Anderson. Unknown to her I had been looking for another Edge for about five months with no luck. I told her what I wanted and what I would pay and 2-3 days later she called and said I better plan a quick trip to Huntsville, I had bought a car. She dealt with Jason and said he was great. When my wife and I came down Jason met with us to deliver the car and was very helpful and friendly. Since the sale had been agreed on all I had to do was meet with Kristen for the paperwork, which I do not enjoy. Kristen made this as easy as possible. We returned to Kentucky the next day with our new Edge. If I am in Alabama when service is due I will go Woody Anderson. More

I’m not a big fan of reviews. They were an excellent dealership which I expect nothing less. If things weren’t as advertised or expected, they promptly fixed the issue. I purchased an accessory that d dealership which I expect nothing less. If things weren’t as advertised or expected, they promptly fixed the issue. I purchased an accessory that didn’t fit my car and returned it within 5 minutes of original purchase. Normally companies will make you wait 7-10 business days for a credit to an account of refunds, I received mine in about 2. More

I thoroughly enjoyed meeting Frank. I came in on a Friday afternoon and it started raining while we were looking at a car. He stood fast and asked me if I wanted to take it out for a test drive. I told him I afternoon and it started raining while we were looking at a car. He stood fast and asked me if I wanted to take it out for a test drive. I told him I'd come back the next morning. Come back we did but we weren't lucky enough to find the car we were looking for. However, I kept in touch with Frank over the next week or so and we finally found the car we wanted late yesterday afternoon. Frank was knowledgeable, thorough, but above all... Friendly. I talked to a lot... A LOT... of salesmen over the last 2 wks, Frank, by far, the best to work with. Aaron worked us through financing and he was quick, thorough, very knowledgeable and friendly. I have to say that WA holds the corner market on friendliness! We really appreciate it the way we're treated and the level of service cannot be beat. Thank you! More

We were looking for an inexpensive third car. Jason Chicosky was very attentive to our needs and worked to find us what we wanted without trying to up sell. He was ver friendly and made my wife, daug Chicosky was very attentive to our needs and worked to find us what we wanted without trying to up sell. He was ver friendly and made my wife, daughter and I comfortable working through the whole process of finding the right vehicle. We purchased a Ford Explorer, and he worked with us to get some minor things fixed. We were very happy with the overall buying experience. More