World Kia Joliet

My 2020 Kia Soul is currently at the Joliet World Kia service department due to a breakdown on the expressway last Saturday, March 9th. Despite being under warranty, I received no updates by the followin service department due to a breakdown on the expressway last Saturday, March 9th. Despite being under warranty, I received no updates by the following Monday. Concerned, I called on Tuesday, March 12th, only to discover that my car's transmission had failed and requires replacement. However, I was denied a rental as another department needed to confirm the warranty coverage. Since then, despite multiple calls, I've received no further updates. Each time I call, I'm given the same information about the transmission needing replacement and the rental pending confirmation. On Thursday, March 14th, frustrated by the lack of progress, I requested to speak directly with the service department. Unfortunately, the person who answered seemed distracted and disinterested, even laughing when I inquired about my options. This treatment is completely unacceptable given the seriousness of my situation. My car broke down on a busy expressway, leaving me unable to work for a week. As of March 15th, I still haven't received any new updates or been provided with a rental, despite the clear terms of my warranty. This situation is deeply frustrating and I expect prompt resolution from World Kia of Joliet. More

Bought 2 cars from Courtney today. He did a fantastic job. The entire dealership is top notch. He did a fantastic job. The entire dealership is top notch. More

Wow what a great experience if your in need of a vehicle please reach out to Mike B @ world kia. Thanks again please reach out to Mike B @ world kia. Thanks again More

Mike B is so awesome. Helped me so much . Keep up the GREAT work and definitely coming back Helped me so much . Keep up the GREAT work and definitely coming back More

Jerry was very nice and helpful and funny at the same time, he helped me get a brand new car and kept me at my budget price. If your ever in the market for a vehicle to World Kia and go see Jerry. time, he helped me get a brand new car and kept me at my budget price. If your ever in the market for a vehicle to World Kia and go see Jerry. More

MISLEADING DISHONEST DISRESPECTFUL TEAM HERE. I REGRET WASTING MY VALUABLE TIME GOING TODAY ON FEBRUARY 23, 2024 TO A DECEPTIVE DEALERSHIP THAT INFORMED ME I HAVE A APPROVAL BEFORE COMING THERE. I REGRET WASTING MY VALUABLE TIME GOING TODAY ON FEBRUARY 23, 2024 TO A DECEPTIVE DEALERSHIP THAT INFORMED ME I HAVE A APPROVAL BEFORE COMING THERE. FALSELY INFORMING BUYERS IS ILLEGAL. THE SALES FOOLISH G GUY TREY HAD THE UNPROFESSIONAL ABRUPTED AUDACITY TO TELL ME IN A NASTY WAY I DON'T QUALIFY AND HE WAS STUPID ENOUGH TO CALL ME A HORRIBLE NAME BY THE MAIN DESK. THIS PLACE WILL MIS-INFORM YOU AND TELL YOU YOU ENTER SOMETHING ONLINE WHICH YOU DIDN'T. THE TOTAL DISREGARD OF A POTENTIAL CUSTOMER TIME IS UNCONSCIONABLE AND THE ARROGANCE AS IF ITS NORMAL THERE AND TO SAY...OH WELL YOUR DENIED WITH NO APOLOGY SHOWS HOW POORLY WORLD KIA OPERATES DAILY. More

Please Read this it's very important. .. I use to be a faithful customer to world kia to service my kia, one day they told me you need a new Engine, they kept the car for more than two m .. I use to be a faithful customer to world kia to service my kia, one day they told me you need a new Engine, they kept the car for more than two months, after I took the car it wasn't running as it should, I completed and took it to service department again and each time they tells me something new, and still not running as it should be, I took it to get a second opinion and I'm told it was a rebuilt Engine even though my car is still under warranty, I got thrre to complaint but on the way I thought of something else is to trade it to a new car , I did but they pressure me to buy a mechanic warranty, the next day I filled a form for the cancellations, I emailed it 5 times with no response I called them and they said it went automatically to kia finance and it take time to be canceled, now 5 weeks later I called kia Finance in California headquarters of Kia manufacturer and finance, I'm told they have nothing to do with it, it's between you and world kia, Today I called kia management and I explained what kia finance told me , she said you have to read the contract and the cancellations form and it will take them 12 to 16 weeks to get a reply. I'll wait and if none happened I will take it to the next step which take them to court. This Dealer it's something else, please go all over the dealerships before you come to world kia. Don't buy or take you car to service there. Good luck More

They must pay for good reviews because this dealership is like a zoo. That’s because they’re all snakes. Hatim acts nice, but plays dumb. I gave him a $1,500 deposit on a 2021 Nissan Rogue. Regularly checked like a zoo. That’s because they’re all snakes. Hatim acts nice, but plays dumb. I gave him a $1,500 deposit on a 2021 Nissan Rogue. Regularly checked in. Everything was fine. Go to get the car. Tells me he will be two minutes. Forty-five minutes later. Tells me the car isn’t there. Couldn’t offer up a decent explanation. The manager “Mo” was so rude about it. They sold the car despite my deposit holding it. They knew it was sold and didn’t care about my time or money. No quipped right away that he wants to show me a Jeep Cherokee. No wonder they didn’t tell me in advance the car was sold to another buyer. They still want my sale at all cost. I went to Thomas Nissan in Joliet and got a car in less than two hours. It was a Murano. Nicer than the Rogue I looked at with Hatim. AND, my monthly payment is $250 less than what World Kia quoted me. Mo and Hatim are the snakiest sales people EVER. More

I had an exceptional time and experience Mike was an excellent host made me feel like I was apart of something outside of the dealership I’m grateful to have had him help me achieve my endeavors the who excellent host made me feel like I was apart of something outside of the dealership I’m grateful to have had him help me achieve my endeavors the whole Kia world was exceptional all the staff included. Thanks I will highly recommend to my family and friends More

Rudy and Edward did an amazing job getting me my new vehicle! Will definitely come back again next time. vehicle! Will definitely come back again next time. More