Wyatt Johnson Ford Nashville

Great Service Randy, my service advisor, really checked my car out and made sure my car is well maintained. He advised me that it was my 4th oil change since I boug Randy, my service advisor, really checked my car out and made sure my car is well maintained. He advised me that it was my 4th oil change since I bought my car and I earned a free oil change! I'm going to get new tires next visit. More

Horrible Service Department I am only writing this review strictly for the service department. The sales department isn't bbad at all. I have never seen a dealership that will no I am only writing this review strictly for the service department. The sales department isn't bbad at all. I have never seen a dealership that will not accept am appointment for you to get your car diagnosed. They are always backed up 3-5 days so really there isn't a convenient day to drop your car off. If you do drop it off they will RENT you a car, but again this has to be scheduled. How can you schedule this if you don't accept appointments. The whole process is just backwards to me. The receptionist at the service department could use an attitude adjustment too! More

FORD'S ALL THE WAY I LOVE FORD'S .I ALWAYS BUY FORDS.AND YOU ALL ARE THE BEST .THANKS SO MUCH EMMA ANDERSON THAT'S WHY I SAY FORD'S ALL THE WAY I LOVE FORD'S .I ALWAYS BUY FORDS.AND YOU ALL ARE THE BEST .THANKS SO MUCH EMMA ANDERSON THAT'S WHY I SAY FORD'S ALL THE WAY More

Very Happy With My Car! I am pleased with the service and the quickness of the company. Both Chris(manager & salesman) took very care of me and even Mr John who was very help I am pleased with the service and the quickness of the company. Both Chris(manager & salesman) took very care of me and even Mr John who was very helpful. I purchased a 2016 ford focus and I am in love with it!! They helped with everything at a very timely manner. I would recommend anyone to go these the gentleman! thanks a lot you guys are AWESOME!!!!! More

Words cannot express my anger I bought a brand new car from this dealership in 2013. It has been a bad experience from the beginning: 1. Test drived, reserved, and prominsed to I bought a brand new car from this dealership in 2013. It has been a bad experience from the beginning: 1. Test drived, reserved, and prominsed to buy a car with less then 10 miles on it, came back to pick it up and the card had 18 miles on it. 2. Car salesman promised 3 or 4 (I don't remember clearly) oil change coupons when negotiating the car price - never received them. 3. Went to the dealership later 2014 to do have the transmission and temperature sensor looked because they were acting up. I also requested an oil change when dropping the car off. They refused to give me a loaner car when I sent the car there and I was prominsed the car would be ready in 2 or 3 days. It took them one week to work on the car, and when I picked up the car, only temperature sensor was fixed. Oil change was not done. Transmission was not fixed. I bought the car from Crown Ford. Did every single oil change in there. My car is still within warranty but it has been so difficult to demand what I deserve - have my car fixed and get a loaner car when they keep it overnight. I will not do business with this dealership again. More

New company car delivery I had a new company car delivery the week of Christmas 2014, second one at this dealership. Sue Stilts goes above and beyond expectations for this se I had a new company car delivery the week of Christmas 2014, second one at this dealership. Sue Stilts goes above and beyond expectations for this service. She even walks through the features of the vehicle and makes sure you have your phone connected to the SYNC system. I have several co-workers in other states that had delivery and have had less than memorable experiences picking up the same type vehicle. More

worst service center in Tennessee I dropped my mustang off on a Monday to find out what was wrong with the rear end stated to Randy I had an aftermarket warranty well didn't hear back I dropped my mustang off on a Monday to find out what was wrong with the rear end stated to Randy I had an aftermarket warranty well didn't hear back for bout a week so I call they hadn't even looked at it by the time they get it in his tech was supposed to tear it down that didn't happen they lied to my warranty said it needed and entire rear axle mind you I'm having to do all the calling to find this out long story short I go to pick it up after denying the axle the amount of rudeness from Randy and the cashier Randy tried to sneak in a extra charge that I had already had dismissed by the manager then tried to intimidate me into paying it so I get my car finally after a month of them doing almost nothing there damage on my rear bumper looks like they did burnouts in it and the rear axle I went and got a second opinion the 30yr master tech exact words there's nothing mechanically wrong with this it needs a seal and is low on fluid needless to say the level of dishonesty is very high and I will tell everyone I know to stay away More

Beware! For Your Safety! Beware! For yours and your family's safety! Our 22-year-old daughter took her car to Crown Ford for routine maintenance (oil change/tire rotation, p Beware! For yours and your family's safety! Our 22-year-old daughter took her car to Crown Ford for routine maintenance (oil change/tire rotation, picked up 8/4/14) and 12 days later on 8/16/14, her brakes went out due to the brake fluid being contaminated with another fluid. She had noticed shortly after picking it up that the brakes seemed less responsive and, while driving downtown, they completely gave out. Thankfully, she thought quickly enough to pull up the emergency brake and avoid serious danger. At that time, she had no idea what was going on, but after immediately returning it to Crown, they said the brake fluid had been contaminated by another fluid, and her car would require replacement of the whole braking system at a cost of $2,557.12! Flushing the system was not an option because they weren't sure what was in there and, for safety reasons, everything had to be replaced--master cylinder, rear wheel cylinder, calipers, control module, hoses. I called the service department because NO ONE had lifted the hood of that car other than certified Ford dealerships. It is a used car--2012 Ford Fiesta with less than 30k miles--that was purchased at a Ford dealership near our home, Vic Bailey Ford in Spartanburg, SC, only a few months ago in May 2014, after going through their complete service check. Our daughter recently moved to Nashville, so when it came time for her first oil change and tire rotation, she took it to Crown. She had absolutely no problems until then. It is still under warranty, but this will not be covered because it's not a manufacture's defect. Our insurance company will not cover it unless it is obvious vandalism, which it's not. I told Crown's service department manager , Rob, the contamination had to have taken place at their shop. He said he understood my frustration and knew that, if he were me, how this would look, but Crown could not take responsibility for it. After making numerous calls to other Ford dealerships, including where it was purchased in SC, and our local dealership, Stott's Ford, in Tryon, NC, that is owned by friends, we had it towed to another Nashville Ford dealership, Two Rivers Ford, for a second opinion. They agreed that the brake system will need to be replaced, but gave a much lower price of $1825.02 plus a free rental car. All of the other dealerships --Two Rivers Ford (TN), Vic Bailey Ford (SC), and Stott's Ford (NC)-- agreed that this was a "fishy" situation. Even if Crown, for legal reasons, didn't want to own up to the contamination, they could have at least said, "Hey, we aren't taking responsibility for this, but under these circumstances, we want to make sure your daughter is well taken care of." They could have offered to make the repairs at their shop for free and absorb the costs themselves, or at least charged a very minimum for parts only. There are many things they could have done to help with this but instead, they quoted a very high repair cost, and told us they couldn't offer her a loaner car while they looked at it. She had to scramble to find a ride back and forth to her job. The only recourse we have is to at least let the public know to stay away! Even if you purchase a car from them, you'll likely, at some point, need it serviced there, so don't do ANY business with them, for your own safety! I'm including my work number and will be glad to validate that what I've written here is true. The number is (864) 457-4544, and I am Terri, the Office Manager, so just ask the secretary for me. More

Trouble Trouble-shooting I'm no mechanic, so I trust all my service to a certified Ford dealership service shop. Recently, after too many days in the shop to count, being str I'm no mechanic, so I trust all my service to a certified Ford dealership service shop. Recently, after too many days in the shop to count, being stranded in cold, wet and hot conditions, experiencing (almost) terror as the latest repair failed (causing stalls at the busiest intersections in town), expensive tow bills and replaced equipment, my car is no nearer to being a reliable Ford than when this all started over six months ago. The funny thing is, I know Ford is better than this. More

Crown Ford Hated it Worst customer service I have ever Crown Ford Hated it Worst customer service I have ever had! They ask you to drop your car off at 7am for what should be a same day service and tell me Crown Ford Hated it Worst customer service I have ever had! They ask you to drop your car off at 7am for what should be a same day service and tell me that they will run a diagnostic test in the morning and they would give me a call. 7 hours later I call them to see what was going on with the car. Service advisor was very rude and tells me It wasn't the only car there and he didn't know if It would even get looked at before closing and was very put out by my even asking about my car. Did I mention I arrived before they even opened and was the 3rd car there ? I can see having a multiple day service if I was having major engine repairs or transmission repairs. All I have wrong is a brake switch. My thought are why would I have to have it there by 7am if and be the 3rd car if they didn't have time to fix it. If you were overbooked why not say sorry we are booked today ?SO ,I decided to call and speak to the service manager and explained the poor customer service and the misrepresentation of the time frame. I also explained I have a Toyota and Chrysler and never have I seen it take multiple days for a simple diagnostic test. Like I said if you are over booked why schedule the appointment?The service manager made no apologies for the rudeness and told me no we have not looked at your car or cars bought in today because we are still working on cars bought in earlier this week . Never did anything to resolve the issue so I said I am on my way to just pick up the car. I went to get the car and I was just handed the keys with no apologies or anything. I spoke with the other Ford Dealerships in the area who now will have my business and will work on my car at my appointment time. The funny thing is I have read multiple poor customer service reviews since leaving my appointment that reflects the type of service I received but when you Go on Crown Ford's website this is their mission statement: ure, every new car Dealership has a Service Department..... but what makes Crown Ford's Service Department so special???..... Well - how about the fact that Crown Ford is a multi-recipient of the President's Award - given ONLY to those Ford Dealerships that excell in customer service. and satisfaction. Headed by Chuck Nichols, our Service Manager, who's been at Crown Ford for over 30 years, we have the industry's BEST Factory Trained Technicians - along with the highest quality equipment to service your vehicle. Don't trust the outrageously complex nature of your vehicle's mechanics to a local garage shop, or one of those "lube guys" when experts at Crown Ford are available with the technical knowledge and highest quality equipment to service your vehicle. Crown Ford's Service Department is focused on one thing.... YOUR COMPLETE SATISFACTION. You'll See! What a Joke !!! I don't even give them one star!!!!!! More