Wyatt Johnson Ford Nashville

This is without a doubt the most unprofessional experience I've ever had with a dealership. I bought a used car from them in Nov. 22. The car had a couple things I needed to fix, which they assured experience I've ever had with a dealership. I bought a used car from them in Nov. 22. The car had a couple things I needed to fix, which they assured me they would cover and wouldn't be an issue. I bring my car in and they said I needed to fix it within 30 DAYS of purchasing - something that was never communicated during the sale. My car has now been there for 10 days - with no updates - and they tell me I have to have MY ENTIRE DRIVER DOOR REPLACED FOR $4,000. I have tried calling and calling and calling but all I get are voicemails. No one even has the decency to call back or discuss the situation. DO NOT BUY A CAR FROM HERE. NEW OR USED YOU WILL BE SCREWED. More

I cannot express enough how disappointed I am with the service at Wyatt Johnson Ford. The utter lack of communication and professionalism is appalling. I had an appointment for a serious issue with my car service at Wyatt Johnson Ford. The utter lack of communication and professionalism is appalling. I had an appointment for a serious issue with my car on 3/27/23 at 9am. I spoke to someone once that afternoon (after calling 5 times) who said they didnt know what was wrong yet and would run more tests and call me back the next morning. He did not call back. I was left completely in the dark for 9 days. The fact that I had to resort to calling multiple times every single day, and even 8+ times one day AND NEVER RECEIVING A CALL OR TEXT OR EVEN AN EMAIL in response is unacceptable. I understand that things happen and cars can be difficult to diagnose, but the complete lack of communication is unacceptable. The service manager's attempt to charge us for a diagnostic after their negligence in contact/communication is beyond comprehension. The fact that my mother had to intervene and negotiate a reasonable price is ridiculous, but we had to pay to it in order for them to allow us to have it towed to another location to be fixed. And to top it all off, the service manager didn't even have the decency to apologize or take responsibility for the lack of communication once he finally called us to get payment AFTER the tow truck to move it was already arranged. He tried to charge $230 for diagnosing my car and just keeping it for almost 2 weeks. We ended up paying $80 so we could get the car moved to a competent mechanic. I would never recommend Wyatt Johnson Ford to anyone for their service needs. It's clear that they don't care about their customers or their vehicles - they only care about getting paid. I'm not even sure they care so much about that either. I don't know who is running this place, but it's the worst experience I HAVE EVER encountered ANYWHERE with ANY TYPE OF BUSINESS. It's a shame that a business can operate like this and still have customers. By the way, after I started having problems getting in touch with someone, I looked them up on the BBB website and they have a 1.3 star rating out of 5. I'm surprised it's that high to be honest. More

I bought this new truck 2020 Ford F350 with my wife Ashkey Utzman in spring 2020. In the fall of 2021 my roof lights on the truck started leaking. I made an appointment for the lights leaking and broug Ashkey Utzman in spring 2020. In the fall of 2021 my roof lights on the truck started leaking. I made an appointment for the lights leaking and brought the truck in. Stephanie in the body department said no problem it's warranty work. However there was two others with the same problem ahead of me. And that they would need my truck for 3 weeks. I said I couldn't go that long without it so she said come back in the spring when we are less busy. So in June 2022 I went back and again they said they needed it for 3 weeks, but to come back in the slow time during winter. With me work schedule being out of town and made the next available appointment that work for me when I was home. February 9th 2023. Brought it back in and she said 2 weeks to hold the trucks. I said that I couldn't do that please just order the parts and I'll bring it back for the work rather than it sit. She said it was their policy to keep the truck. However this time I asked if I could bring it to another Ford dealer that could do the work quicker. She said yes since it's warranty work. I brought it to Miracle Ford of Gallatin and they said 2 days and told me that needing it for 2-3 weeks was a joke. Here's where the problem comes in. When I bring the truck to miracle on February 22nd 2023 they said they can't do it under warranty now since the truck is past 36,000 miles. So now they needed the paperwork dating back from when I first made the warranty claim to fix it. Wyatt Johnson doesn't have the paperwork and blames it on prior management and that there was nothing they can do. I have a 100 thousand dollar truck that collects water on the floors when it rains. They are 100% responsible for this work as well as my loss wages. I've lost 6-7 grand in loss wages because if Wyatt Johnson Ford. They say it's a Ford issue that needs coverage from Ford warranty. But Ford won't cover it because Wyatt Johnson didn't do the paperwork. They place the blame on prior management but the new management is just as incompetent as the prior. Don't buy here or service here. They are trash. The only reputable good Ford dealers in Middle Tennessee is Ford of Franklin and Murfreesboro Ford. I have phone call recordings of 3 people from Wyatt Johnson telling me this is covered by the warranty. Yet they won't do the work or have another dealership do the work More

This message went to General Manager Willie Rosario. I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on Tru I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on True Car (deal #ZJNFKRZDM) to trade in my vehicle and purchase stock number EF38751, a ‘22 F350 King Ranch. When I got to the end of the deal and was scheduling my appt, my phone rang. I was greeted by your sales member Phili Venturini who told me the vehicle was in stock and asked if I had any questions about it. I told him no, and that I was coming in to purchase it according to the terms of my True Car deal. He asked if I was local and I informed him I was from Atlanta and would be there around 3:00 PM. I called Mr Venturini back at 10:35AM and informed him I was leaving Atlanta earlier than shcheduled and would not be trading my vehicle, but was coming to purchase the vehicle according to the True Car price I had received. He said great, he had the keys and the vehicle would be up front waiting. At 1:41 PM I text Mr Venturini on his cell informing him I was one hour away. He did not respond. At 2:29 PM I received a call from him stating that he was having to leave to deliver a vehicle but that his partner would be ready to assist me upon arrival. Although I found this odd, I thanked him and informed him I was 13 minutes away. He said he would wait and get me settled with his partner. 9 minutes later he called acting odd and asked “how far away are you again”? I told him I was 5 minutes away. He said he’d see me then. When I arrived the staff was acting odd, but Phili greeted me and took me to look at the vehicle. While I was inspecting the vehicle, am man came out and introduced himself (I didn’t catch his name, only that he was a “manager”) and said hey, just wanted to get it out there that we have some one here already talking to us about the vehicle. I said “excuse me? I’ve been in contact with Phili all day about this truck and drove 3.5 hours to buy it, I suggest you inform whoever else is here that you’ve made a mistake.” I got a funny look and he went back inside. Approximately 45 min later I was approached my a man introducing himself as “Tom the sales manager”. He said “hey I hear your upset that you drove so far and we have this situation. Wanted to let you know that we are giving the other buyer their final numbers now and are “fairly certain” they won’t be buying the truck. I looked at this gentleman and said “we’ll that’s nice, due to the way this has gone down, I am out. I am headed home and don’t call me when they don’t buy it”. He waited until I got to half way out the door and tossed some sarcastic retort like “don’t worry, we won’t” which I ignored. High road is always better when dealing with people that act like that. I have to say that although car buying in person is never what I would call enjoyable, the treatment my wife and I received at your dealership was the worst I have experienced in my 30 years of car buying. I am a loyal Ford customer and am currently driving my 7th Ford vehicle which is my 3rd Super Duty. If I didn’t hate GM so much this may have pushed me to them. Instead I called my dealer back home and custom ordered a ‘23 F350 King Ranch for $1k less than I was prepare to pay you for your truck that was one model year old. I understand that car buying is first come first serve, and I did not place a deposit on the vehicle. I was never informed that I needed to, and I was in constant contact with Phili throughout the day as I made my way 3.5 hours from my home state to your dealership. I had a deal number (listed above). The treatment my wife and I received was totally unacceptable and very poor business practice on your dealership’s part. I hope (although I doubt seriously that you will) that you take this information and do something constructive with it, so this doesn’t happen to other loyal Ford customers like my family. No response to this correspondence is necessary or wanted. More

Sales staff was great! ! Mark Younan was our salesman, and was great to work with. Fair price on a brand new Maverick. Five stars! ! Mark Younan was our salesman, and was great to work with. Fair price on a brand new Maverick. Five stars! More

Dealt with one of their salesmen, Carson Burtch over the phone a day prior to showing up to look at the vehicle we discussed, and everything was exactly what he said it was going to be. Couldn’t be happier phone a day prior to showing up to look at the vehicle we discussed, and everything was exactly what he said it was going to be. Couldn’t be happier with my purchase! He was a great salesmen and person to do business with! I would certainly recommend him to anyone looking to purchase a vehicle! More

6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal. I ended up having to pay the cost of the oil change out of my Christmas budget so thanks Johnny & JT I'll be sure to never do business with you again. More

Johhny perro was a 5 star salesman he did everything asked of him and very professional thanks Johnny asked of him and very professional thanks Johnny More