Wyatt Johnson Ford Nashville

Completely clueless and incompetent First of all, this is no longer Crown Ford, it is now Wyatt Johnson Ford, but not much has changed. I had 2 subpar experiences several years ago, but First of all, this is no longer Crown Ford, it is now Wyatt Johnson Ford, but not much has changed. I had 2 subpar experiences several years ago, but decided to try them again since they are the closest Ford dealer to my home. My wife stopped into their service department shortly before they closed last week to inquire about ordering a 2nd key for her Mustang. The lady in the service department told her she could not look up inventory or schedule service since they were getting ready to close. Strike 1. However, she did quote her a price of 275 + tax to buy the key, get it programmed, and get the key blade cut. I called back a couple days later to schedule service. After about 15 minutes of holding, getting bounced back and forth between departments, and talking to 5 different people (Strike 2), I was told the key was in stock, again was given a price of 275 + tax for the key, programming, and cutting, so I scheduled an appointment for Tuesday at 9:30 AM. Fast forward to Tuesday, I show up at 9:30 AM with the vehicle. The service rep can't find my appointment. So he says no problem and asks what I need done. I explain again that I need to buy a key and have it programmed and cut. He starts breaking out the pricing in detail, and I quickly realize it is WAY over $275, so I questioned him about the pricing. He told me that maybe it would be 275 if I didn't need the key blade inside the fob, but it would be $395 + tax for everything I was asking for. Then he stepped away to check the availability of the key. He came back a few minutes later to tell me that the key was not in stock, they would have to order it and schedule service for a different day. At this point, I was so irritated that I simply told him why I would not be doing business with them going forward, got in my car and drove away. I will never return to this dealer for anything. Nobody there acts like they want to help you, and they all seem very unhappy to be there. More

Long time family customer done wrong Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life and my mom was bringing the old Escort to trade in for a 2003 Focus shes had for over 10 years. I decide one day to trade in one of my project cars for a pickup truck and the recommended salesman found the exact red Dodge Ram I have always wanted within my budget. Even went out of town to pick it up and bring it back and I didnt even haggle the price just paid in full. That warrants the 2nd star for the rust free low mileage Red Ram. After driving the truck for a few days it has obvious issues such as no front brake pads, just metal carving into the rotor, has a horrible vibration at 30-35mph and feels like the U-joints are worn. Simple things really but low and behold I take it in for the inspection that I was told would be about 45min-1.5 hours. At the 3 hour mark had to ask what was going on and was told work was being done that I didn't authorize, (its my truck now as its paid in full.) Finally the service manger came in after nearly 4 hours to tell me they replaced a licence plate bulb and I needed a new multi function switch. Well the multi function switch works just fine, on the Ram you can flash high beams or turn them completely on by pulling the lever just a bit more. I`m an auto enthusiast and just a parts specialist not a ASE cert. tech but I`d at least put the effort into inspecting the actual issues but they didnt even seem interested in anything I had to say. I will never go back for even free parts or service, I dont trust the people working on vehicles there. More

GREAT SERVICE AN WORK IN COLLISON CENTER Natasha. Was very helpful. Great service too to bottom. Best dealership in town. Nashville best dealership car was clean in and out. Speedy serv Natasha. Was very helpful. Great service too to bottom. Best dealership in town. Nashville best dealership car was clean in and out. Speedy service an great pricing More

Excellent Customer Service Excellent customer service at Crown Ford. Alfredo Lanza was very helpful from start to finish. I would recommend this dealership to all my friends an Excellent customer service at Crown Ford. Alfredo Lanza was very helpful from start to finish. I would recommend this dealership to all my friends and family. More

Lovely service The customer service at crown was wonderful. Everyone was kind and patient. Johnathan was a pleasure to work with. Very friendly and professional. Ext The customer service at crown was wonderful. Everyone was kind and patient. Johnathan was a pleasure to work with. Very friendly and professional. Extremely helpful crew! More

New Car Purchase I have purchased several Ford vehicles over the years, but my experience with Mr. Keith Howard's professionalism is beyond 5-Stars rating! Crown Ford I have purchased several Ford vehicles over the years, but my experience with Mr. Keith Howard's professionalism is beyond 5-Stars rating! Crown Ford has a great member on their team! More

Only place I trust my truck to I bought my 150 in 08 from Crown. They have done every service. I will not take out anywhere else. With or without appt my service advisor Randy Tant I bought my 150 in 08 from Crown. They have done every service. I will not take out anywhere else. With or without appt my service advisor Randy Tant gets me in and out in short order. Never once have they tried to up sell me on anything I didn't need. Prices for service as good as anywhere else and every 6th one is free. More

New car purchase I worked with Sales Person Jason Rote to purchase my new 2017 Ford Escape. It was a pleasant experience. He was accommodating and knowledge. Thanks I worked with Sales Person Jason Rote to purchase my new 2017 Ford Escape. It was a pleasant experience. He was accommodating and knowledge. Thanks More

Great, great service Yesterday I drove my F150 in for routine service. Randy listened to my needs and informed me there department was quite busy due to the holiday, then Yesterday I drove my F150 in for routine service. Randy listened to my needs and informed me there department was quite busy due to the holiday, then directed me to the comfortable waiting area. Within a reasonable period of time, my name was called informing me my vehicle was ready. When leaving I went out to thank Randy for a job well done! Thanks Randy and the Crown team, see you again in 5,000 miles. More

Sales, Maintenance and Body Damage I can think of all the ones that has helped me in the past, but my name is Amos L. Claybrooks and I purchased my daughters Mustang from Crown Ford and I can think of all the ones that has helped me in the past, but my name is Amos L. Claybrooks and I purchased my daughters Mustang from Crown Ford and everybody that I have come in contact with has been Great! More