I have had the pleasure of working with Michelle and the Yonkers Honda Service staff for most of the decade in which I have owned my 2005 Accord. Michelle has always patiently listened to every question I have had, responding with a knowledgeable answer either on the spot or after consulting with the mechanic, but she always gets back to me. The car has needed very few repairs but when it has she has consistently provided detailed explanations as to why the work was needed. Michelle also patiently helps me keep track of the maintenance as she knows I always want the car in top running order, and yet she does not try to oversell anything. On occasion I have dealt with other managers at this service center and they have also been very helpful, but am particularly appreciative to have benefitted from Michelle's knowledge, attention to detail, and customer service commitment.The last time I took the car there it needed a new transmission. Michelle went out of her ways to give me different options as to what to do, without any pressure. She even worked with the sales staff and the entire Yonkers Honda entity went out of its way to make me happy. I ended up buying a 2012 Accord from them - now just because it was an essentially new car at a great price - but I particularly wanted another Honda to be able to keep taking it to Yonkers Honda for their fine service, which Michelle so wonderfully represents.