Yonkers Honda - Service Center

Robbed I was forced to bring my car into the Yonkers Robbed I was forced to bring my car into the Yonkers Honda dealership due to a recall notice. I usually never go to the dealership since I always f Robbed I was forced to bring my car into the Yonkers Honda dealership due to a recall notice. I usually never go to the dealership since I always feel like I’m getting robbed by the price of everything, but since this was a recall, I couldn’t go to my normal mechanic. Unfortunately the recall work would take two days and I was on my way out of town. They mentioned that it wouldn’t be a problem for them to hold my car until I returned. Apparently this was my first mistake, I should’ve never let my car out of my sight. When I picked up my car a week later, I did a quick walk around and didn’t notice any visible damage on the car exterior, but I found it a little interesting that the contents of the glove compartment were all on the passenger side floor. I chalked it up to hasty workmanship and went on to run my normal errands. When I finally had a chance to look in the trunk, I noticed that over $250 worth of tools were missing with no obvious explanation to their absence. I called the dealership to ask what happened and if one of the technicians had happened to remove them during service and forget to return them. The advisor answering the phone said that he would need to talk to his supervisor and call me back. About 45 minutes passed before I got frustrated from waiting and called back. From what the service representative told me, apparently there was a break-in at the dealership and a number of cars were damaged and had items stolen from them from wheels to windows broken in and GPS and radios stolen, but thankfully since my car was left unlocked in their lot, there was no external damage to it, just items missing. While I’m glad that my car didn’t have any physical damage, I’m sure that had my vehicle been secured properly, no items would’ve been stolen at all. There’s a reason why my car has an alarm system on it and locks for that matter. When I asked the dealer for the police report number that they filed with the local precinct, they said there wasn’t one and they would take care of it. This sounds very strange to me, if the damage to the other vehicles is as extensive as they indicated to me, I’m a little surprised that there is no formal report of it. I appreciate the efforts they’re now making to correct the matter, however, it is a situation that never should’ve happened in the first place. While I know I shouldn’t have left anything of value in my car, I didn’t particularly feel like carrying 20 lbs of tools onto the multiple buses I had to take to home. Given the fact that they neglected to disclose the fact that vehicles were broken into under their watch when I picked up my car and that no police report was filed, leads me to not put any trust into this dealership or their work in the future. I recommend that everyone who reads this review do the same. More

An outstanding family owned and run dealership. I have been going there for over a quarter of a century and have always gotten wonderful treatment. The sales department is very friendly and their pricing been going there for over a quarter of a century and have always gotten wonderful treatment. The sales department is very friendly and their pricing while maybe not the cheapest is very competitive. More

I went in to check my brakes, shocks, and of course the I went in to check my brakes, shocks, and of course the dreaded check engine light. Victor convince me to get a schedule maintenance instead. Which I went in to check my brakes, shocks, and of course the dreaded check engine light. Victor convince me to get a schedule maintenance instead. Which according to him: oil change, change fluids, and check all those things about 150 bucks. Later on I found out that it did not include a special diagnostics for the check engine light ( another 100 bucks). He also told me to get my radio code approx $50 which i later found out was free if u called a honda auto directly. He told me my car was in tip top shape except for the the front o2 sensor which was gonna be about 550 at this point i decline any more services. I went to another honda dealer another den of wolves: paragon honda. they told me i need 90000 maintenance all my fluid were black, my air filter which was change 1 month ago was black, and some were almost empty. also my front shock were bad. I decline all service because at this point i recognized the wolf in sheep's clothing. I open up my hood for myself to check it out. my fluids were not black but some were close to being empty. I went back to Yonker's honda to get at least my fluids filled decide to do my shocks someplace else. Yea acted nice but there was a lot of tension. They filled my fluids alright until it was leaking from down the side of my car . I open the hood these morons did not bother using a funnel and it was all over my engine. "I was told it would not hurt my car". I'm pissed gonna talk to manager but never going back there again. If i have 300 to burn it not going to be there. More

Worst dealership/management ever. Pig sty, unhelpful. Waited for service manager, no one knew where he was. Waited for service manager, no one knew where he was. More