We bought a 09 Forester and it has been nothing but problems. The purchasing process for this car was about six hours and full of pressure gimmicks. They wouldn't tell me how many key fobs were coming with the car, but wanted me to pay 300 for an extra insurance plan for the fobs. It took several times of saying no before the process would move on, and it turns out the car came with 3. Plenty enough for me. We bought the car in the night time, and it turns out, on inspecting the car in the morning, the front bumper was damaged. I drove it to the dealership and my salesman assured me he would order the parts and fix it free of charge. A week later, after hearing nothing from the salesman, I asked him about the parts, and he told me all damages incurred after leaving the lot were my responsibility. I was furious and wrote a letter to the manager, but he basically told me the same thing. In the 6 months I have owned the car it has been in the shop 4 times.
The fourth time it was in there for over a month. It took their techs over two weeks to even have an idea of what was going on, then, when they couldn't figure it out, they gave me the car back with the check engine light on, and told me to drive it around and it would eventually turn off. I got 3 blocks from the dealership before it had a misfire and I about smacked the person behind me in my lane.
To top it all off, they claimed the entire month it was in the shop I was going to get a rental car. In the fourth week I got a rental car, and on returning it after a weekend, they claim it didn't have a BB sized dent in the door that was currently on the car. So I got the fine pleasure of taking the rental to an auto body shop and getting a quote. It was 600 or so dollars from the body shop, but the quote that got submitted to my insurance, by the dealership, is magically 100 more than what the body shop quoted me. Who knows where the extra 100 dollars showed up.
Then, when I finally picked up my car, no of the techs could really tell me what was going on. None of them knew really. This one tech came up to me with two clear water bottles full of liquid. One was clearly gas and one was clearly 2 cycle gas/oil mix. He claimed the 2 cycle came out of my car and proceeded to ask me what I had been doing to my car. This seemed like some sort of cheesy scam, like he was about to tell me my blinker fluid was low. At this point I was just enraged, and ended the conversation. I am sure his little "find" would of ended with him asking me for another service. After seeing that I was not terribly happy, he just told me to run the tank low and fill it up with the best gas possible.
So what is the moral of the story? The dealership is not your friend, they are not there to help you. They are a business and are there to take you for every dime you have. They had a lemon of a car, I should of recognized this, and wanted to offload it on me and be done with it. Like the title says, this is one of the biggest mistakes I have ever made, and now I get to deal with these fine upstanding gentlemen for the lifetime of the loan. This car had warning signs and I failed to see them, several owners and really low miles, I should of known. I say this to you know, Subaru makes a fine vehicle, but buy yours and, take it for maintenance, from anyone but these folks.