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Young Subaru

4.4

139 Lifetime Reviews

3920 Riverdale Rd, Ogden, Utah 84405
Call (801) 742-5683

139 Reviews of Young Subaru

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August 20, 2013

"We bought a 09 Forester and it has been nothing but..."

- splinox

We bought a 09 Forester and it has been nothing but problems. The purchasing process for this car was about six hours and full of pressure gimmicks. They wouldn't tell me how many key fobs were coming with the car, but wanted me to pay 300 for an extra insurance plan for the fobs. It took several times of saying no before the process would move on, and it turns out the car came with 3. Plenty enough for me. We bought the car in the night time, and it turns out, on inspecting the car in the morning, the front bumper was damaged. I drove it to the dealership and my salesman assured me he would order the parts and fix it free of charge. A week later, after hearing nothing from the salesman, I asked him about the parts, and he told me all damages incurred after leaving the lot were my responsibility. I was furious and wrote a letter to the manager, but he basically told me the same thing. In the 6 months I have owned the car it has been in the shop 4 times. The fourth time it was in there for over a month. It took their techs over two weeks to even have an idea of what was going on, then, when they couldn't figure it out, they gave me the car back with the check engine light on, and told me to drive it around and it would eventually turn off. I got 3 blocks from the dealership before it had a misfire and I about smacked the person behind me in my lane. To top it all off, they claimed the entire month it was in the shop I was going to get a rental car. In the fourth week I got a rental car, and on returning it after a weekend, they claim it didn't have a BB sized dent in the door that was currently on the car. So I got the fine pleasure of taking the rental to an auto body shop and getting a quote. It was 600 or so dollars from the body shop, but the quote that got submitted to my insurance, by the dealership, is magically 100 more than what the body shop quoted me. Who knows where the extra 100 dollars showed up. Then, when I finally picked up my car, no of the techs could really tell me what was going on. None of them knew really. This one tech came up to me with two clear water bottles full of liquid. One was clearly gas and one was clearly 2 cycle gas/oil mix. He claimed the 2 cycle came out of my car and proceeded to ask me what I had been doing to my car. This seemed like some sort of cheesy scam, like he was about to tell me my blinker fluid was low. At this point I was just enraged, and ended the conversation. I am sure his little "find" would of ended with him asking me for another service. After seeing that I was not terribly happy, he just told me to run the tank low and fill it up with the best gas possible. So what is the moral of the story? The dealership is not your friend, they are not there to help you. They are a business and are there to take you for every dime you have. They had a lemon of a car, I should of recognized this, and wanted to offload it on me and be done with it. Like the title says, this is one of the biggest mistakes I have ever made, and now I get to deal with these fine upstanding gentlemen for the lifetime of the loan. This car had warning signs and I failed to see them, several owners and really low miles, I should of known. I say this to you know, Subaru makes a fine vehicle, but buy yours and, take it for maintenance, from anyone but these folks.

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No
Employees Worked With
Rob Martell
August 17, 2013

"This dealership is a friendly place to be, they made..."

- jacquelinemj

This dealership is a friendly place to be, they made buying my first Subaru an amazing experience. All of the staff was helpful and pleasant to be around. If you are looking for a new or used Subaru this is the place to go. They are a certified dealership that knows their facts and have great financing options so I could afford the car of my dreams.

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Yes
Employees Worked With
Heston Young
June 25, 2013

"Great buying experience. I knew that I wanted a Crosstrek..."

- ImOlive

Great buying experience. I knew that I wanted a Crosstrek and I got one with a minimum of fuss and great care by the people there, especially Rob Martell who was fantastic in answering everyone of our questions and gave an abundance of information. he was very kind and respectful. Best buying experience I have ever had.

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Yes
Employees Worked With
Rob Martell
June 20, 2013

"Awful dealership. They give Subaru a bad name. I own 3..."

- CJMMA

Awful dealership. They give Subaru a bad name. I own 3 Subarus and I will not take any of them to these guys. Do not buy a car from them either because they will lie to you and rip you off. Worst Subaru Dealership in the country!!!

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No
Employees Worked With
Veronica and Mike
May 27, 2013

"Working through Heston at Young Subaru in Ogden was a..."

- sarnels

Working through Heston at Young Subaru in Ogden was a wonderful experience - and that is said from one who dreads car dealerships for their stereotyped pushy salesmen! Heston was very honest, fair, and easy to work with. We traded in our vehicle and left with both the van we needed and the peace of mind that it was backed with a great warranty. I would return to this location again!

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Yes
Employees Worked With
Heston Young
March 22, 2013

"My experience with Young Subaru was great. They are very..."

- ann87_slc

My experience with Young Subaru was great. They are very knowledgeable about Subaru's. The service and sales staff are honest, friendly, and approachable. I will be returning to Young Subaru for its sales and service department.

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Yes
Employees Worked With
Brian England
March 17, 2013

"Falls advertising the sales man lied to us so he can get..."

- pasjb

Falls advertising the sales man lied to us so he can get a sale, the engine went out after two days and they wont help

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No
Employees Worked With
bryan
February 03, 2012

"My experience at the Young Subaru shop was wonderful. I..."

- ash.h393

My experience at the Young Subaru shop was wonderful. I already was a big fan of Subaru's, before purchasing one, but that's what makes me love mine that much more. I got the new 2012 Impreza hatchback and must I say I LOVE it. Randy is such a nice guy, he worked with my mom and I well. He walked us through the whole shop, introduced us to everyone who works at the shop, he went through how to work everything in our new car and he even gave me a hug as I drove away in my new Subaru. I was really pleased with everyone and everything. I wish everyone could own a Subaru, I really enjoy mine. It's such a neat little car, I'm a happy costumer:)

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Yes
Employees Worked With
Randy Hipwell
March 19, 2011

"The cars are overpriced. My husband was looking to get a..."

- sammiek23

The cars are overpriced. My husband was looking to get a car around $15,000 and he had explained that he did not want an older outback or forester he wanted the newer models. They wanted to put him in a 1999 outback for $17,000, we walked out and will never go back. We ended up going down to Nate Wade in Salt Lake City and found a 2008 forester for $15,900 and we were happier with their service and we recommend them to everyone we know who is looking for a Subaru!!

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No
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