Several members of my family have been loyal Subaru customers since 1976,and have had an excellent relationship with the local dealer with the several vehicles we purchased there throughout the decades. A few months ago my son and his wife purchased a late model used Subaru (which is now Young Subaru) from their used car department,the vehicle appeared to be what they were looking for as a result of the information they were given from the management .They paid premium price for the vehicle including so called extra protection programs that were recommended to them so that when they decided to upgrade to a newer model down the road the car would hold it’s value much better.After driving the vehicle for a few weeks they begun to realize that the vehicle had a major unresolvable performance issue(which the dealer admitted to),and had possibly had been in some sort of accident,they decided to see what the dealer would do to remedy this. They went in and talked with a manager, Justin, and he told them to give it a week and if they were still unhappy that they would make the situation right. That if they brought the vehicle back they’d only be out more money if they chose to buy a more expensive vehicle. After a week, they decided to trade the car for a similar vehicle(another Subaru) of similar value,the dealer once again tried to make another outrageous profit on the sale rather than make right on the prior sale,so now they are upside down big time on a vehicle that was misrepresented when sold to them. When they were in the dealership to do this transaction, the original manager they spoke to, Justin, wouldn’t come out from the managers’ office. He left another manager to be in charge of the transaction.
What a depressing,expensive experience,I guess we will be heading south to Mark Miller for future Subaru purchases. They seem to be much more about the relationship, as well as having many more other options to choose from. Youngs new sale policy appears to be quick, excessive profits rather than long term relations with their long term loyal customers