I needed a repair, and went to another place that didn't even respond to me for several hours, and when I went to check on it, they hadn't even ordered the part. So I went to Young Suburu and got excellent service right away. Veronica, had to wait to hear from someone else before she could act, but she did not ignore me. She called to let me know she hadn't forgotten me and what the problem was. I love this kind of communication. The repair job was fixed promptly and professionally.