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Younger Nissan of Frederick
Frederick, MD
2,937 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,937 reviews
August 10, 2012
each time i come down for warrenty work on my vehicle i have issues. I was down there last week and my vehicle was to be covered under the warranty. I get to the check out and was handed a $380 bill. I have issues. I was down there last week and my vehicle was to be covered under the warranty. I get to the check out and was handed a $380 bill. I asked why i got a bill and the cashier SMARTLY replys "um for your services" I informed her there should be no charges due to a warranty. I then proceeded to wait for 25 minutes for the service manager to come out and address the issue. Upon waiting the cashier asked another part of the staff to tell Gary he was still needed at the cashiers desk. When the sales rep came back in he said to the cashier "Gary said to tell you he left for the day" This is not what a customer wants to hear even if it is joking around as i am here to pick my vehicle up on warranty work and should have been out of there in 5 minutes. But instead it took 1 hour to get my vehicle back. This is very disappointing. I will not recommend this dealer to anyone and will be glad when my warranty is up so i do not have to deal here again. More
by acosner3
Employees Worked With
August 08, 2012
I worked with Steve Latour with regards to the purchase of my new Pro-4X. Steve was wonderful to work with and made the entire process enjoyable. I work with John Konstandisidia when I need service to of my new Pro-4X. Steve was wonderful to work with and made the entire process enjoyable. I work with John Konstandisidia when I need service to my vehicle. Most recently, I had running boards placed on my Pro-4X. John is wonderful to work with. He's professional, efficient and friendly. More
by kunkels
Employees Worked With
Steve Latour
August 06, 2012
Worst experience I have ever had with getting car service. I was without my car for two full days. I kept being told to have patience because the service department was short on staff. Well it is n service. I was without my car for two full days. I kept being told to have patience because the service department was short on staff. Well it is not the customers fault that you guys don't have enough staff. I am currently looking at purchasing a new car; however, you can rest assured that it will not be another Nissan, not if I have to deal with you folks. More
by mark.thaggard
August 06, 2012
Service was fast and all my questions got answered. My questions may not have been answered right away but they were answered and they where answered correctly, which is most important. questions may not have been answered right away but they were answered and they where answered correctly, which is most important. More
by mlippy
August 05, 2012
I have an Infiniti. The prices for service are very responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. More
by Chuck385
Employees Worked With
August 01, 2012
I have dealt with Frederick Nissan for several years now. Counting this most recent purchase, a new Nissan Versa for our daughter, we have purchased a total of four new vehicles from them. Each of these veh Counting this most recent purchase, a new Nissan Versa for our daughter, we have purchased a total of four new vehicles from them. Each of these vehicles have been purchase through Steve Latour as our sales person. Our experiences with both Frederick Nissan and Steve Latour have been first-rate during each and every purchase. Steve has been the best automobile sales person I have ever dealt with in my 35 years of buying cars. He has always went out of his way to guide us through each purchase, making sure that everything - selection, price, payment,etc. - is exactly to our liking. I cannot foresee a time in the future that I would go anywhere else other than Frederick Nissan to purchase a car, as long as Steve is there anyway. As for the dealership, Frederick Nissan is an all-around great place to buy a vehicle. Their service department is top-notch and their selection of vehicles ready for purchase is as good as any you will find in the Frederick, MD area. More
by Ernie B
Employees Worked With
Steve Latour
July 28, 2012
So far the service we've received has been pretty good. (only 1 visit so far). The car was purchased on a Saturday, arrangements made the following week to apply the Super Polysteel protectant and instal (only 1 visit so far). The car was purchased on a Saturday, arrangements made the following week to apply the Super Polysteel protectant and install the remote start. The vehicle needed to be cleaned up after we arrived and it was noticed by your service advisor (Ms Leonie Null) that the cleanliness was not up to your dealership's standards so it was 'rinsed' off before we took possession. After we departed the dealership, we noticed that, even though the car had been detailed, the windshield - both inside and out needed additional cleaning. Driving into the setting sun it was very difficult to see through the streaks. That's really the only complaint - the windshield didn't seem to meet your standards. We'll be back though - I'm sure it was only an oversight - particularly since we picked it up on a Friday afternoon. (folks were probably thinking about the weekend). More
by clamb70000
July 27, 2012
Gary and Doug are awesome people to have on your team Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. More
by alanidoni
Employees Worked With
July 26, 2012
John greeted me with a smile. I came for an oil change, but was within 100 miles of my 15,000 servicing. John worked with me to get that done quickly as I had a meeting in 2 hours. I didn't expect such q but was within 100 miles of my 15,000 servicing. John worked with me to get that done quickly as I had a meeting in 2 hours. I didn't expect such quick service, but now it's done before my trip next week. Thanks John.. More
by HelenD
Employees Worked With
John
