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Younger Nissan of Frederick - Service Center

Frederick, MD

4.5
626 Reviews

626 Reviews of Younger Nissan of Frederick - Service Center

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April 26, 2011

I called for a quote to have my radio installed. I spoke with Doug was very helpful and patient in answering my questions and got back to me fast. The day of the installation I was helped in a timely manne More

by trobertson1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
April 26, 2011

Doug was very helpful and patient in answering my questions and explaining to me what was going to be done. I felt like a shareholder from the manner in which I was treated by him. I would recommend More

by jpannoh69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
April 25, 2011

As usual, FN was outstanding. The service is friendly and quick and the staff is wonderful. I enjoy being able to roam the showroom and not have salespeople all over me while I wait for service, and there ar More

by jgram1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4
Apr 25, 2011 -

Younger Nissan of Frederick responded

THANK YOU FOR COMPLETING OUR DEALER RATER REVIEW AND FOR THE WONDERFUL COMMENTS. IT IS ALWAYS A PLEASURE TO ASSIST YOU. GARY LEWIS SERVICE MANAGER

April 17, 2011

I had the oil change in my car, but never knew that there was an extra charge for the tires rotation and up to $30.00. I was not happy because I was not told about such a charge before. But I will continue t More

by jmhendje
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager
April 13, 2011

No problem. First oil change on new car we just recently purchased from you. In and out very quickly, even with no appointment. And you can't beat the price since the first one was no-charge. Just work on g More

by gnizer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young lady in Service Dept., sorry I forgot her name.
Apr 25, 2011 -

Younger Nissan of Frederick responded

We do our best to get our express customers in and out as fast as possible. Thanks for the review. Rose

April 06, 2011

When I bought my Nissan last year I purchased a service plan that gives me every other oil change free with car wash included. I regret that decision. Negatives: - Every time I go in to get the oil ch More

by jdcook70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember names, but was there between 2-4pm 4/4
March 28, 2011

Gary and Steve are great to work with. They take care of my car and always have a smile on their face. Pleasure to work with. They did a good job detailing my car and it was ready when I needed to pick it More

by f.benvenga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Lewis, Steve (technician)
March 23, 2011

From beginning to finish, the process was fast and efficient. The service advisor was very friendly and explained the process to complete service on my vehicle and the amount of the service. At the More

by borns293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosanna Nelson
March 13, 2011

Advisor said labor high because part needs programmed, info I found shows it doesnt. Advisor said use only Nissan parts but I know Bosch makes it and I could have bought for $500 less at Napa.Heard they r More

by jimbo913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marty
Apr 25, 2011 -

Younger Nissan of Frederick responded

Jimbo913, I was looking for your ticket but I'm having a difficult time fiding when you were here at Frederick Nissan. I'd really be interested in knowing more about your situation. Being a Nissan dealership, we always use OEM parts, that sometimes come at a higher premium but are of a higher quality and are usually backed by a longer warranty. Feel free to contact me with your ticket number and I will look into this. Thanks for your review and comments. Steve Farley General Manager Frederick Nissan

March 11, 2011

I have been nothing but impressed with Frederick Nissan since I purchased my 2010 Sentra there in May of 2010. Their "3 for Free" program has been very valuable. I get every other oil change for free as More

by alleyjazz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosanna Nelson
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