Zeigler Buick GMC of Lincolnwood

Every time I bring my car to this dealership for service it always ends up in being a nice experience starting from setting up an appointment to bringing my car on the day of the appointment and even waitin it always ends up in being a nice experience starting from setting up an appointment to bringing my car on the day of the appointment and even waiting for it while being serviced in their nice and comfy waiting area until the time to pick up my car it’s always a nice experience. More

I visited the dealership Saturday, January 7, 2023 at approximately 10:00am. Salesperson, Alex Alverio greeted me and went to retrieve the vehicle. The vehicle was a 2009 Cadillac CTS in great condition approximately 10:00am. Salesperson, Alex Alverio greeted me and went to retrieve the vehicle. The vehicle was a 2009 Cadillac CTS in great condition on the exterior and interior and we took a test drive and the vehicle rode quietly, smoothly no engine noise or rattling/squeaking from the suspension. Alex even directed me over a street with speed bumps to assure me the vehicle had no issues. He told me an older couple turned it in a few days ago to purchase a new Cadillac CTS and he showed me her picture on his phone. We arrived back at the dealership and he went in a left me with the vehicle so I could discuss it over the phone with my wife. The vehicle was listed at $6,629. Alex presents me with a sheet with additional markups of $1,100 for inspection checkup, $1,600 for LoJack and taxes title and fees to bring the total to over $11,000. I decline the additional add-ons, he goes away and comes back saying "the inspection add-on is removed and the manager cut the LoJack price in half..." I decline and Alex finally comes back with the original listed price and taxes, title and fees. He then says they will detail the car for me and check it out and it should be ready by Monday. I prepare to give him a down payment of $1,000 and tell him I will bring the remainder of the funds Monday. He says "Great!". Alex then leaves for about 15 minutes and comes back with the manager, Dave Urrutia. Dave then says he doesn't want to take my deposit for the vehicle just in case they are unable to sell it if it fails the inspection and he doesn't want to have to go through the hassle of refunding my money. All while he is talking Dave and Alex are looking back and forth at each other with the appearance of a slight smirk and a look as if they hope I was believing them. Dave refuses to take my down payment and they both say they want to ensure they are honest and not deceptive like some dealerships. Dave promises to call and let me know Monday morning when it is ready or if there just happens to be any issues. I tell them I don't think they are being truthful and are trying to change the terms of the sale. They both assure me they are not doing that. So, around 5:00pm I look at the website and notice the price of the car has suddenly changed to $9,692.... Now why would the price change before the inspection and after I leithe dealership? And why would you allow me and a salesperson drive a vehicle unless it was already inspected? Also, why would you list a vehicle for sale if you do not know you could sell it at that price? Monday morning around 9:30am, Dave calls saying he is waiting on the inspection and will keep me informed. Around 11:00am Dave calls back saying the inspection is still underway, but the vehicle already needs a security system removed (probably the LoJack) and the control arms need to be replaced and cabin filters and possibly other things. Dave says the price of repairs are already $3,700. So, basically the price that they changed it to prior to knowing it was in need of repairs. But somehow, the car drove fine with no issues on Saturday morning... I tell him I knew they were being dishonest from the beginning and I will be contacting the Illinois State Attorney General, FTC, BBB and leaving an HONEST review on multiple sites. I responded to Dave and his dealership with screenshots of the different price changes of the vehicle and the paperwork that was presented to me with the original listed price. Dishonest and illegal deceptive practice and bait and switch. RUN...RUN...RUN from this dealership. More

Juan Granados thanks so much for helping me get into a truck and the management and finance you all are blessing thank you Zeigler Family for your family at work you all rock can't forget the bank for giv truck and the management and finance you all are blessing thank you Zeigler Family for your family at work you all rock can't forget the bank for giving me a chance More

Carlos and Arsany were great. They were absolutely helpful. I will be back here for my next car fersure They were absolutely helpful. I will be back here for my next car fersure More

Ray Jando and Dan Allaire kept their word and are such professionals. Thank you guys so much professionals. Thank you guys so much More

DON'T WASTE YOUR TIME! 100% disappointing experience! Made an appointment, spoke to the internet salesperson twice confirmed the cars availability the night before (8:40 pm 100% disappointing experience! Made an appointment, spoke to the internet salesperson twice confirmed the cars availability the night before (8:40 pm) and also confirmed again the morning of appointment. She knew we were driving a distance. That morning we drove an hour for them to tell me the car was suddenly "sold". Clearly they used bait and switch tactics to get me in the door. I was very disappointed. We looked at another car which I was very interested in and ready to purchase. However, they had absolutely ZERO flexibility in pricing and let us walk out the door (over a SMALL amount of money) unhappy. No customer satisfaction! Not worth your time. Honestly, bad vibes from the moment I walked in. More

Ray Jando is an amazing fellow. He is honest and he is crazy haha. I am so happy with my experience. Thank you! He is honest and he is crazy haha. I am so happy with my experience. Thank you! More

DO NOT BUY FROM THIS PLACE! !!! All they do is ripped people off… we originally came in to buy a different truck and got stuck with something I’m even able to drive…. !!! All they do is ripped people off… we originally came in to buy a different truck and got stuck with something I’m even able to drive…. More

Ray jando is the best salesman I gave ever met. He made me feel at home and got me my new cadillac. Thank you man He made me feel at home and got me my new cadillac. Thank you man More

Dude Ray Jando you’re the man. Words can’t describe how happy I am to buy a car from you. Also guys he followed up the next morning to make sure I was good. That’s awesome. Thanks Words can’t describe how happy I am to buy a car from you. Also guys he followed up the next morning to make sure I was good. That’s awesome. Thanks man More