Zeigler Buick GMC of Lincolnwood

Save yourself! This was by far the worst experience I have had as a consumer. The used car I purchased on a Friday no longer had the rear view camera I purchased when I pick up the car on Monday. As comp have had as a consumer. The used car I purchased on a Friday no longer had the rear view camera I purchased when I pick up the car on Monday. As compensation they offered a free detail and oil change. Fast forward 4 months... I go for my free services and the next day the car stopped running. I take it in to be serviced by my local CERTIFIED repairshop and I am informed the car has too much oil. I contact Zeigler and inform them of the issue. I am informed the service supervisor is out to lunch but will call me back promptly upon his return. Never happened! So I call back and ask to speak to management and I am thrilled when I receive the general manager Ken. He unfortunately has to call me back because he can’t find me in their system (even though I purchased the car there and have had service there). He calls back promptly and informed me that my name was spelled wrong in the computer system. He then proceeds to refuse any accountability and is very condescending. We have a long dialog about the information I have received about the service they had provided. I finally give in because he has started to be very snarky and i inform him that I will get the car taken care of, but I am goin to file a formal complaint with the BBB at which point he then bans me from the dealership. The disrespect! Please do not patronize this establishment. I should have read the reviews and saved myself a lot of headache. Btw the engine caught fire ultimately due to the excessive oil. 3 quarts too much to be exact. Once again go elsewhere. Please don’t set yourself up for failure the way I did. More

Jonathan and sealant were absolutely the best they took the time to find me the perfect car and the payment that was awesome I cannot thank them enough the time to find me the perfect car and the payment that was awesome I cannot thank them enough More

Nice experience Amadeus Perez did a great job not only with the sale and our trade-in. All in all great deal. Sales Manager was very easy to work with. with the sale and our trade-in. All in all great deal. Sales Manager was very easy to work with. More

One of the most frustrating thing about the service personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad cus personnel in charge of my car was him not calling me about any updates and not returning calls as promised.Not communicating with customer is bad customer service.If I did not call ,I wont even know what repairs were being done to my car and after keeping my car for 6 days you would think somebody will let me know what the problem was.Very aggravating experience. More

Mike keeps you informed and he is a great person to work wth. I’m was very happy with the work. Had a car pick me up to pick up my car wth. I’m was very happy with the work. Had a car pick me up to pick up my car More

I’ve been purchasing my vehicles off Jonathan for the longest time that I’ve lost track. It’s gotten to the point where I come in and sign paperwork then I go on with my day. Thank you Jonathan!! longest time that I’ve lost track. It’s gotten to the point where I come in and sign paperwork then I go on with my day. Thank you Jonathan!! More

I had a very easy, organized and quick service engagement as coordinated by my assigned service advisor, Mike. Mike himself, was very courteous, customer focused and patient in explaining the appointment an as coordinated by my assigned service advisor, Mike. Mike himself, was very courteous, customer focused and patient in explaining the appointment and in walking me through a concern with my 2020 Cadillac. I wasn’t charged for items that weren’t needed - such as new wipers- despite my being open to the possibility that they might be due for replacement. They used appropriate COVID-19 safety precautions and returned the vehicle to me clean and ready to roll. A welcome experience. More

Jeff is the the best salesman I ever had. He really really went out the way for me. Jeff is a nice person and great personality. really went out the way for me. Jeff is a nice person and great personality. More

Jonathan was nothing but amazing he took the time and patience to find me and my family the perfect car. I only recommend working with Jonathan patience to find me and my family the perfect car. I only recommend working with Jonathan More

Jon was great. Thanks for the great service and explanation of features. Looking forward to working with Jon and the rest of the team in the future. Yay explanation of features. Looking forward to working with Jon and the rest of the team in the future. Yay More