Zeigler Honda of Racine

Fantastic Service!!! Our family is expanding so we were in the market for a larger car/van. Matt and James were absolutely amazing with their knowledge of the vehicles, as Our family is expanding so we were in the market for a larger car/van. Matt and James were absolutely amazing with their knowledge of the vehicles, assistance and options with financing, and just overall pleasure to work with. We will definitely be back in the future to purchase or lease or next vehicle as well!! Highly highly recommend! More

Frustrated First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good c First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good common courtesy to let a customer know they are going to lose all of their saved radio stations and pictures saved when this service is going to be completed. It is very frustrating to get into the car after the service and find you have no saved radio stations or pictures and you have to start over. I could have noted which stations I had saved and in what order as it is a pain in the butt on this van to set them up! Regarding my most recent service I was told it was going to take 1 1/2 hours and I was going to be provided a loaner car. I was supposed to have 2 new wiper arms installed. I rearranged my Saturday for this service. I brought the car in and the service guy came out to where I drove in to replace the arms. The service adviser said it would only take 5 minutes. Why in the world was i told 1 1/2 hours when I scheduled the appt. Then they only replaced one arm. I told her they were both bad and they were supposed to replace both front arms. She said she would talk to someone on Monday about it and they would call me back. On Thursday I still had not heard back from anyone so I called to see if the other arm had been ordered and find out why someone hadn't gotten back to me yet. The person I talked to insisted I didn't need a new arm I only needed a new blade. I had already made 3 trips to your service center regarding this issue and 2 different people agreed it needed new arms. I had already replaced the blades with new Honda blades which didn't make a difference. Then Brian wanted me to come in that night to look at the wiper and try to figure out what was wrong. Again, I didn't need to waste my time coming back in for a 4th time with this wiper. I needed another arm ordered and installed. I believe the arm has been ordered, at least I was told it was so I will hopefully be getting a call soon to have it replaced. Oh, and it would have been good customer service to apologize for no one getting back to me from Saturday to Thursday. I would assume no one would have ever gotten back to me had I not called. Thank you for your time. Sharon More

My car wouldn't start. I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to a towing company to have it brought in, (they even took the time to look up the phone number for me). I took the keys to them and explained I needed the car because I was on call all weekend. They said they would do their best. An hour later my car was fixed and I had it back. Now that is exceptional service!!! More

A no-hassle experience for buying a new car We worked with Jesse to buy a new CR-V. Our interaction started over the phone, when we called to verify that the particular color of the vehicle was We worked with Jesse to buy a new CR-V. Our interaction started over the phone, when we called to verify that the particular color of the vehicle was in stock. They had the car washed and waiting for us when we arrived from our 2hr drive to the dealership. My husband is big on negotiating for the best deal, and although he wasn’t completely satisfied with our final price, I thought we got a good deal. Financing was easy, (we worked with Matt) and Jesse did his best to make sure we knew as much as possible about how to operate our new car within what our time constraints allowed. The actual physical space in the dealership felt constrained, but we heard they are in the process of building a much larger facility that they will be moving into later this year- which will solve that one negative point. In all, this was a well- run dealership, staffed with competent people who did their jobs professionally. More

Finally found a dealership that listened to me!!! Have had a problem with my 2014 Honda CR-V making a grinding noise every time it cold starts. This has been going on since shortly after I bought the Have had a problem with my 2014 Honda CR-V making a grinding noise every time it cold starts. This has been going on since shortly after I bought the car. I took it back to the original dealer more than 5 times in the past four years for the problem and got a litany of excuses why they couldn’t fix it. I took it to Racine Honda for the first time, and they fixed it immediately!!! Cross my fingers it hasn’t happened again since. Manager was very pleasant, listened to what I was explaining and the problems I’ve had in the past having it serviced and without questioning me fixed the problem. Even though it’s slightly out of my way, I will definitely be going there in the future for all my service needs. More

It was okay this time. Not bad, this time, last time took four hours for an oil change! I just wish they would have washed my car every time that I come in. Not bad, this time, last time took four hours for an oil change! I just wish they would have washed my car every time that I come in. More

Needs more honest salesman Worked with Payton and appreciated his help. Got the vehicle I wanted after it took some work. Both guys we worked hard on to get the price I wante Worked with Payton and appreciated his help. Got the vehicle I wanted after it took some work. Both guys we worked hard on to get the price I wanted. More

Great Staff General Manager Matt Douvikas and his team at Racine Honda are among the best in the business. Would highly recommend to anyone looking for great work General Manager Matt Douvikas and his team at Racine Honda are among the best in the business. Would highly recommend to anyone looking for great work at reasonable prices. Service advisor CJ was fantastic! More

Great Experience Everyone at the Racine Honda Dealership was so helpful it was almost unreal. We loved it. They answered every question we had with professionalism. Everyone at the Racine Honda Dealership was so helpful it was almost unreal. We loved it. They answered every question we had with professionalism. Payton and Tyler showed us all the great features of our new Pilot and told us to call anytime if we had more questions. What a wonderful experience. More

Wonderful experience My first time buying/leasing experience was very stress free. Jesse met all my expectations and really worked for me and my budget. Excellent experien My first time buying/leasing experience was very stress free. Jesse met all my expectations and really worked for me and my budget. Excellent experience More