Zeigler Hyundai of Racine

We came into this dealership after seeing a car online that we were extremely interested in. After the test drive, we were ready to buy. When talking price with our sales guy, we found out that the car ha that we were extremely interested in. After the test drive, we were ready to buy. When talking price with our sales guy, we found out that the car had gone up $8,000 online since when we looked last night. The sales manager Scott Waller came to talk to us and said he would make some calls because an error had been made. When he came back, he mumbled a story about not being worried about selling the car and that “it’s like a sale at Best Buy and it’s over now” which contradicted what he previously said. He told us that if we had been watching the price online we should have come in sooner if we really wanted. When we stated that we had just had a baby, he interrupted and said that he understood but we were unrealistic with our budget and price points. The pre-approved loan we had with us said otherwise. Instead of taking accountability for the mistake and trying to find a solution, Scott found a way to blame everyone else, including us as the customer. He never once talked to us about cars on the lot that were similar to what we were looking for. Due to his demeaning manner, we walked away without purchasing a vehicle. Do not purchase from this manager. More

Great service! Can always get in when I need service. Everyone is very knowledgeable and accommodating. Can always get in when I need service. Everyone is very knowledgeable and accommodating. More

Amazing customer service! Max took care of me and my car. I won't go anywhere else from now on! Max took care of me and my car. I won't go anywhere else from now on! More

This dealership does need to work on their communication eith the customer (I had no idea the remote start wasn't done on premises, that I would need to be shuttled, etc) but in the long run I was happy wit eith the customer (I had no idea the remote start wasn't done on premises, that I would need to be shuttled, etc) but in the long run I was happy with the new remote start More

The service department is great. Ron is a great service manager. I am lucky to have such an experienced person managing my cars. Thanks! Ron is a great service manager. I am lucky to have such an experienced person managing my cars. Thanks! More

Friendly and professional service staff. Nice waiting area, clean. Great customer service and management. A good experience Nice waiting area, clean. Great customer service and management. A good experience More

Very efficient, kind and professional. The waiting area was clean and comfortable. Would recommend to others. The waiting area was clean and comfortable. Would recommend to others. More

Always very kind and polite. Very clean waiting area with drinks and snacks. Thank you. Very clean waiting area with drinks and snacks. Thank you. More

I have purchased a lot of vehicles in my life. Never before have I felt like I was being undermined and manipulated by a salesperson like my experience at Zeigler Hyundai. Please be aware of all c Never before have I felt like I was being undermined and manipulated by a salesperson like my experience at Zeigler Hyundai. Please be aware of all charges on your paperwork. They took a $18,900 vehicle and turned it into a $25,000 vehicle with the extras that they tried to through into the mix. There was actually a line on the invoice that said, "other charges". They couldn't tell me what the charge was and ultimately removed the charge. On the trade in, we were told not to put a date on the title which seemed very under-handed and shady to me. After some deliberation, we dated the title and moved on to the next debacle. I put $1000 down on the car the previous night. I came in the next day with a pre-approved loan, insurance taken care of and it still took 3 hours to get this deal taken care of. I know Sean was trying to do his job, but he needs to be more prepared to answer questions that come up. I asked questions, he would have to go ask someone else to get an answer. Overall, I doubt seriously if I would ever purchase another vehicle at this establishment. What should have been a nice, easy, smooth transaction, turned into a painful three-hour car purchasing experience that I wouldn't want to go through again. Robert More

I had a fantastic experience working with the folks at Zeigler Hyundai of Racine. Everyone was extremely helpful and friendly. Probably the best experience I have had at a dealer in a long time. Zeigler Hyundai of Racine. Everyone was extremely helpful and friendly. Probably the best experience I have had at a dealer in a long time. More