Zeigler Subaru of Lafayette - Service Center

Purchased used vehicle and told Bob R provides Zeibart service for all their vehicles. Signed all paperwork online while at the dealer so you don't really see everything at once. Get home and look at pa service for all their vehicles. Signed all paperwork online while at the dealer so you don't really see everything at once. Get home and look at paperwork. Charged nearly 2k for Zeibart Diamond Gloss--that is NOT "Bob R providing" Also noted $550 for LoJac that was never discussed. I don't need LoJac. Called and talked to sales person supervisor. Really like salesperson. Don't know if they were new and misrepresented accidently or if it was typical practice. Requested refund. In an email dated 3/7/22 at 4:13 p.m. I have written confirmation they will refund the charges. On 3/25 still no check so emailed. Informed General manager must approve and he is out for surgery. April 9 I email again that certainly someone is still in charge and is able to send the refund. April 12 informed that office indicates the refund should arrive tomorrow or Thursday. Well it is Friday. No check yet but my first payment has been made! Also at time of sale told to leave vehicle two extra days to get if fully serviced. When we take it home about 30 miles away the "needs maintenance" light came on as soon as I turned it one the next day. Checked Toyota app for service record. Shows it was not serviced. Call and told to bring it back and they will take care of it. Drive back and they take vehicle for a few minutes. Then they produce records indicating it was serviced at another Bob R location in Illinois and they have reset the light. I note resetting at different time I could go too long between changes. They decide to attach a window sticker with mileage when it will be due. Assure me light is reset and all is fine. Drive home. Next time I start vehicle hello "maintenance needed light!" More

Said I needed new brakes and tried to charge $350 for the front and $350 for the rear and they couldn’t even check my brakes because they didn’t have to right socket to pull off my after market wheels I pull front and $350 for the rear and they couldn’t even check my brakes because they didn’t have to right socket to pull off my after market wheels I pulled off my pads myself and they have half life seems super dishonest and just trying to squeeze more money out of me than what I already spent ($1200 for a service and I didn’t even get all the service done) More