Zeigler Toyota of Racine

Service department was good, Sales department was terrible! Showed me a truck on website, but couldn't get it to the dealership. Wanted an appraisal, manager was too busy. How can you sell cars like terrible! Showed me a truck on website, but couldn't get it to the dealership. Wanted an appraisal, manager was too busy. How can you sell cars like this? More

Was lead to believe price was msrp but dealer had marked up price 1800 for so called paint and fabric protector then added 4 k for market adjustment and 1200 for dealer fee after price was quoted. Also sale up price 1800 for so called paint and fabric protector then added 4 k for market adjustment and 1200 for dealer fee after price was quoted. Also sales people ask to copy your driver's lic. Then hold it hostage when you ask for it back to leave.. High pressure sales tactics and they will follow you out the door. More

Process was very straightforward. Professional attitude and treated me very well even though I was dressed like a bum. Would recommend to anyone. Keep up the good work! and treated me very well even though I was dressed like a bum. Would recommend to anyone. Keep up the good work! More

CJ was very fun and easy to work with and went above and beyond to make me happy and confident in my purchase. Sophia in the finance area did everything she could to get me the best deals. Overall really gr beyond to make me happy and confident in my purchase. Sophia in the finance area did everything she could to get me the best deals. Overall really great experience! More

Service was easy to schedule on line, easy in, easy out. Nice report on what was checked and low pressure to complete addition recommended maintenance items. Nice report on what was checked and low pressure to complete addition recommended maintenance items. More

The dealership was very nice and clean from the time I arrived there till the time I left, everything about the dealership looked and ran professional. CJ and Brad was so very helpful in getting the vehic arrived there till the time I left, everything about the dealership looked and ran professional. CJ and Brad was so very helpful in getting the vehicle I really wanted. Explanation on everything throughout the process was excellent. This was the third time I bought new and this was best time I had felt leaving any dealership with my new Tacoma. Thank you CJ,Brad and Zeigler Toyota! More

Jacob salesman, Jacob manager and finance Sofia had great customer service and made sure I left satisfied. Would recommend. customer service and made sure I left satisfied. Would recommend. More

This dealership is a total scam! The price listed on-line is not the price they honor. They retrospectively tac on money for work they performed on the vehicle without giving the customer an option, and it c is not the price they honor. They retrospectively tac on money for work they performed on the vehicle without giving the customer an option, and it comes out on the bill of sale. Specifically what they call the “Z-finish”, for which they stated was already done pre-test drive and would add $2500 to my final cost of the vehicle. Steer clear of this place, it’s under new ownership and so far things don’t appear to be going well! Also, when I arrived for my scheduled test drive the car wouldn’t start, dead battery, on a car that was supposedly test drove four days prior. Huge concern and red flag on the upkeep of the vehicles on their lot, and I would have thought for a scheduled appointment the car would have been at the front door and ready to drive. Steer clear of this place! More

CJ was great to work with and could answer all of our questions! It was a no pressure sale and I felt comfortable working with him. I would absolutely recommend him to anyone buying a car. questions! It was a no pressure sale and I felt comfortable working with him. I would absolutely recommend him to anyone buying a car. More

I came to Zeigler Toyota because I saw an advert for a used car at a good price. I knew taxes, titles, etc. would rise that price, but on average it should only raise the price ~$1,500 (per edmunds.com). used car at a good price. I knew taxes, titles, etc. would rise that price, but on average it should only raise the price ~$1,500 (per edmunds.com). However, I get to the dealer and was quickly told that the car would cost a full $3,000 more than the price online. Understandably shocked, I asked how. The manager then proceeded to tell me if I’m not willing to pay that much I shouldn’t even bother test driving. Like are you trying to sell a car or screw people over?!? Maybe I was to naive, but either way, I felt misled. I liked the car and did want to buy a car, so I proceeded anyways hoping that I could negotiate some of the excessive fees away. I was able to get them to knock $300 dollars off. Obviously not enough, so I walked away. I then got a call that night saying they could offer a lower price, so I went in the next day. They worked with me and we were able to reach a price I felt comfortable with. I still felt misled, so I wanted more of a decrease in price, but we had reached what I felt was a fair price. But then things went from poor/bad to worse. I waited 3 hours to get into financing after being told it wouldn’t take more than 1. I get into financing understandably annoyed, expecting an apology. Instead I get a “you were waiting a bit weren’t you? I usually don’t feel bad when I make people wait, but you waited a long time didn’t you” or something to that effect. Needless to say, it felt insincere. Fast forward a couple days, I come into pick up the car. I’m told the plates should be put on the car, but they aren’t. I’m told that they are locked in finance and that she’ll be in at 9. It’s 8:30 so I think, not so bad, an inconvenience to be sure, but nothing to be upset over. I know am writing this review at bout 10. In totality I’ve been waiting for finance for over 4 hours and counting now. And finally was offered a sincere apology from the manager. Overall a poor experience at Zeigler Toyota. Like I get sometimes we have to wait in life. But, the lack of willingness to apologize at Zeigler Toyota I feel like is indicative to the service you’ll get here. They only care about your money. Whether you are happy or not isn’t a priority to them. TLDR: This dealer misleads customers and doesn’t treat them as a priority or even important. More